Support template. Please use this when you request support

ℹ️ Support
1

Sorry to hear you’re facing problems :slightly_frowning_face:

Copy paste this into your post and fill as many content as possible.

support intro and small formatting help

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as good and quickly as possible please follow the steps below to make it easier for us

  • use search to using errors or logs
  • provide as much of the below as you can.
  • choose right support category and tag

Feel free to use a pastebin service for logs. Try to format you message using

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  • **bold** - bold
  • format “code” and “logs” with either

    • four spaces indent or single backticks around for short log examples:

      short log snippet with intent
      short log snippet with single backticks

    • Or for longer logs, use three backticks before and after code snippet:

longer log output
example
can be formatted with 3 back-ticks around the sample

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

system information

  • if you have systeminfo app installed you will find the required data on https://{your nextcloud}/settings/admin/serverinfo
  • collect anonymized system report using https://{your nextcloud}/settings/admin/support
Nextcloud version (eg, 26.0.1): replace me
Operating system and version (eg, Ubuntu 22.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 8.1): replace me
Database (sqlite or MariaDB or Postgres) replace me
Docker (compose)
Snap
Is this the first time you’ve seen this error? yes/no

The issue you are facing:

  • Steps to replicate it:
  1. …
  2. …
  3. …
  • The output of your Nextcloud log in Admin > Logging:
PASTE HERE
  • The output of your config.php file in /path/to/nextcloud**
    (use https://.../settings/admin/support which auto-removes identifying information!):
PASTE HERE
  • for Docker/Podman list environment variables ( run “docker inspect {container name}”)**
PASTE HERE
  • The output of your Apache/nginx/system log in /var/log/____:
  • For Docker/Podman post STDOUT of the container (run docker logs {container name})
PASTE HERE
  • errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors.
PASTE HERE
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