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Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): replace me
Operating system and version (eg, Ubuntu 20.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N):

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:



Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

Nextcloud is freezing after setting up Deck with 20 boards and 300 cards
Collabora Online – Could not establish connection to the Collabora Online server.
NextCloud broken
No longer accessible after Backup Cloud: writing to the "apps" directory is not possible
WebDAV for local network?
Use Skeleton-Directory without creating "Template"-Folder
All notifications are NEW_NOTIFICATION
Thunderbird Calendar and Adressbook Sync not working
For desktop sync - pack many small files to one file
No memory cache has been configured error
Open resty error, still
Update from 23.0.3 to 23.0.4 FAILS: "Updates between multiple major versions are unsupported"?
Having difficulties with deleted Events in my Calendar
Open resty error, still
Integrate OnlyOffice
Nextcloud and Lets Encrypt
Having difficulty setting up Bookmarks app
Remote access with only specific ports available
Nextcloud iOS app crashes repeatedly when uploading whole camera roll
Nexcloud hosted at home on Fritzbox cannot federate as a Trusted Server
Having difficulty setting up Bookmarks app
Upgrade big old Nexcloud
"file too big", then "cannot parse response"
Google data migration - contacts with photos
Random problem downloading files in Desktop client
Built-in CODE: Could not establish connection to the Collabora Online server
Cleanup sharing list token id
After update: Server unavailible
Android app constantly reports "too many connections"
Email from nextcloud sendng hundreds of notifications
Can not proceed in installation. HTTP 500 error
Nextcloud crashed after Mail crawled an IMAP mail folder
.user.ini keeps being overwritten
Nextcloud stuck in update to 23.0.4 and no longer accessible
Nextcloud SSL issues with CalDAV on iOS 15.4.1
Disabled encryption but still have encrypted files
Nextcloud rename Files result in copies
Progress bar broken for move or copy
Broken Nextcloud after Ubuntu LTS upgrade to php8.1
SQLSTATE[HY000] [2002] No such file or directory error on installation
Unable to Log in
I can´t find an unwanted "extra" file named "0"
Onlyoffice simply does not work at all
SMTP allow self signed not working (anymore?)
AD/LDAP Cannot Change Password Through UI
Error after sharing folder as external link
NC 23.0.4 dont show all folder with webdav or smb backend
Nextcloud Talk Android v13.0.0 does not authenticate
Missing entries in Personal settings
Nextcloud Office + Collabora CORE - installs, but dysfunctional
Federation sharing with other cloud behind proxy: url appears with port number
Unable to connect Collabora behind pfsense Haproxy
Refresh content index hook / connect external CMS with Nextcloud data folder
"Send Later" Button not visible in Mail NC24 Docker
User interface display “This operation is forbidden”
Create a folder for another user
Undefined array key attributes in Samba External Folder
Google Data Migration Issue
Sqlstate[hy000] [1045]
Contacts missing, DAVx5 500 errors
Some files have not passed the integrity check: there are some extra files
After update: Server unavailible
Mail-app inflates and writes HUGE amount of html-text and email-contents into nextcloud.log
Nextcloud 23 twofactor backend disapeared and how I "fixed" it
Accidentally deleted updater
Keepass2Android: WebDAV has no permissions writing files
Collabora does not work in NC24: Groundhog Day?
Error: Log-File can not be saved
Problem with Cert
Random issue with overview check
All Apps are up-to-date, but they aren't
NextCloud Ubuntu Appliance after resetting Eero router
Windows client does not sync
Blank.mp4? Nginx 302 error in container
Problems with calendar after upgrade to 23.0.4
Internal server error after upgrading. Table doesn't exist in the engine
Please Help me!Docker-compose nginx config returns 404 error
Database indexes missing
SMB External storage won't connect
Passwords App not present in Nexcloudpi
Android 3.20 App with nc24 autoupload broken
centOS7 + docker + external storage with s3 compatible storage
Collabora does not work in NC24: Groundhog Day?
Unable to install Community Document Server on nextcloud / unraid
Nextcloud Talk Android v13.0.0 does not authenticate
Looking for help setting up a Reverse Proxy (TrueNAS / FreeBSD / Caddy)
Adding SFTP mount as external storage to docker instance
Alpine with nginx and postgres – Internal Server Error/ Another FPM instance seems to already listen on /run/nextcloud/fastcgi.sock
Problems updating (Parsing response failed)
Problem with file .ocdata
Problem with file .ocdata
How to check which app is slowing down Nextcloud load time?