Hey @nofferel welcome to the community 
you did see Support template. Please use this when you request support? That gives us a good idea of what system you’re running so that we don’t have to guess about details 
and it makes it easier to point you in the right direction.
this is a great place to start as a user…
if you’re an admin, this would be your best bet …
we despise telling people to RTFM, but we are just guessing… 