Yes, the support template is a good starting point, so we know which version is used, if the contacts are from Nextcloud directly or 3rd party authentication (LDAP, Active Directory), and if there are perhaps already some errors in the logs.
Yes, the support template is a good starting point, so we know which version is used, if the contacts are from Nextcloud directly or 3rd party authentication (LDAP, Active Directory), and if there are perhaps already some errors in the logs.