I cant upload mp4 files to my nextcloud drive. An error occurs every time

ℹ️ Support
1

Hi NextCloud-Community, my problem is in the subject :- ). Nice regards and I am happy for every reply Sebastian

PS: Above are the details from the Support Template:

Basics:

  • Nextcloud Server version 31.0.0
  • Operating system and version Ubuntu 22.04.5 LTS
  • Web server and version LiteSpeed/6.3.1 Enterprise
  • Reverse proxy and version “The support doesnt replied with this information”
  • PHP version 8.4
  • Is this the first time you’ve seen this error? Yes
  • When did this problem seem to first start? 16.03.2025
  • Installation method DirectAdmin > Softaculous plugin
  • Are you using Cloudflare, mod_security, or similar? From DNS records , the domain does not using cloudflare. but there is quicns cdn.

Summary of the issue you are facing:
I cant upload some video files. Then this error appears: This is an mp4 file:

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2

Hello there ,

welcome to the community of Nextcloud.

You started a topic in support category.
Unfortunately you ignored the template and a lot of information to help you is missing.

Please add all necessary information like Nextcloud version, webserver type and version, os version, related log file content.
Use the support template.

Without additional information the community members cannot help you.

Regards,
wwe

3

You probably have Nextcloud 31.0.1 installed and the desktop client 3.16.1 on Windows 11 and want to synchronize a folder with many large files.

Then the client synchronizes indefinitely and you get an error message.

Then you have no choice but to restart the desktop client and synchronize the large files one by one. In other words, delete the large files from the synchronization folder and add them again one by one.

At least that was the case for me.

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4

Thanks for all the replys :- ). I just went to edit the question with the support template. Then I went into the system and just saw that I have overloaded the maximum space. I fix this, to upgrade to more space. When the problem is fixed I reply and when not I reply too, to this topic:

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5

I have upgrade the space.

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The Issue is there too, it doesnt dissapeard. I have added in the question details from the support template.

6

Thanks for the reply :- ). I have this version from nextcloud installed: “31.0.0”. How do I see which version my desktop client has?

7

Thanks for the reply :- ). I have added some details and ask for more the support. Is there anything important I should add too?

8

Meanwhile there is 31.0.1

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9

Hi Sanook, thanks for the reply :- ). Nextcloud has just updated his Desktop-Client Version to 3.16.2. Now the problem is fixed :- ). When it is again here, I will reply on this post. Nice regards Sebastian

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1 Like