hey @wagnbeu0
I’m afraid that out-of-the-box noone would be able to help you since your problem seems to be complex (as complex as Nextcloud as a software is, in general).
so your posting didn’t meet the requirements for a helpful initial posting. pls refer to this template asking you stuff about your setup, server, server-environment etc.
I’m not yet sure that someone could find out about your problem though. But it’s the best that you can do right now.