Post your config as requested in the support template
- i.e. output of
occ config:list system
Sorry, added this info above in my initial post.
Set your log level to something reasonable for now (2 is the default; 0 is way too noisy unless we really end up in the weeds troubleshooting something).
See what log entries pop up in your Nextcloud log while reproducing the problem.
Did that, unfortunately no log entries here: XXX/index.php/settings/admin/logging or shall I look elsewhere?
The
403 Forbiddenis coming from somewhere. The transaction is being blocked server-side for something likely related to a forbidden filename, anti-virus scanner, or any number of other ways to block files/connections.
Ideally also check your web server error log, since it’s possible something else weird is going on such as filtering at your web server level outside of Nextcloud.
If it is a filtering issue, shouldn’t the same file types always be blocked? I have the problem with various file-types: *.log, *.exe, *.cmd, *.psd
What I found out right now: The error goes away, if I delete the directory in which the file is located. Unfortunately, I can’t do that with the root directory.
Doesn’t the 403 perhaps mean that the files are in the database, but not actually physically on the server? It it advisable to delete the file-entries from the database via PHPMyAdmin / SQL?
Unfortunately, I also keep getting error messages that my server memory is insufficient, perhaps the shared hosting is simply undersized? Is there anything I can do here to make Nextcloud less resource-hungry or do I need to upgrade my shared hosting?
[PHP] Error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 100667392 bytes) at /var/www/vhosts/XXXXXX/lib/public/AppFramework/Http/JSONResponse.php#71
GET /XXXXX/index.php/apps/logreader/api/poll?lastReqId=groUcfWgbvVdJXdNCMwn
from 2a02:3100:1de2:6000:31bc:4536:4aaa:6d9b by XXXXXXXX at 16.01.2025, 11:50:54