Is this the first time you’ve seen this error? (Yes / No): Yes
When did this problem seem to first start? first installation
Installation method: AIO (docker container)
Are you using Cloudflare, mod_security, or similar? No
Client machine: MacBook Air (13”, M3, 2024), macOs Sequoia 15.6.1
Nextcloud client vfs version: 3.17.0-3.17.2
Summary of the issue:
I have here a strange behavior with the nextcloud client vfs (version 3.17.2) for macOs (Sequoia 15.6.1). The first time sync was not successful due to a mistakenly shutdown.
Since then a specific folder does not show any content. I tried the to reset vfs and resync all but this did not help. I tried to uninstall and reinstall the app but all did not help. Is there a documentation, how to uninstall the nextcloud client vfs on macOS completely or could be there a problem with the nextcloud server (nextcloud hub 10, 31.0.8) ? Windows clients are working without any problems. Only Mac clients show these strange behavior.
Steps to replicate it:
First time installation, not finished due to restart of Mac
One Folder is empty and does not replicate content.
Request Synchronization: did not change
reset virtual file environment: : Nextcloud finder Object disappears
Deactivate virtual synchronization
Activate virtual synchronization: Synchronization starts, but no Nextcloud finder object will be shown
deinstallation of nextcloud client vfs (following some hints):
You posted your request in the support category. Unfortunately you ignored the template and a lot of information to help you is missing. Please edit your original post and add all required details like Nextcloud version, webserver type and version, os version, related log file content. Use the support template.
Without additional information the community members cannot help you.
Overall this sounds like the same symptoms which might be resolved with the upcoming release due to underlying changes that newly created file provider domains have unique lifetime identifiers and do not provoke broken file system states anymore.
I usually use this script in my workflow after removing every account and the Nextcloud app bundle (do not forget to purge the trash):
#!/bin/zsh
set -x
# Scripts
rm -rf ~/Library/Application\ Scripts/com.nextcloud.desktopclient*
# Logs.
rm -rf ~/Library/Application Support/Nextcloud
# Caches.
rm -rf ~/Library/Caches/com.nextcloud.desktopclient
# Every container related to the desktop client and its extensions.
rm -rf ~/Library/Containers/com.nextcloud.desktopclient*
# The Realm database is located in the subdirectory "FileProviderExt/Database".
rm -rf ~/Library/Group\ Containers/com.nextcloud.desktopclient*
rm ~/Library/LaunchAgents/com.nextcloud.desktopclient.plist
# Preferences files.
rm -rf ~/Library/Preferences/Nextcloud*
rm -rf ~/Library/Preferences/nextcloud.plist
rm -rf ~/Library/Preferences/com.nextcloud.desktopclient.plist
# File provider framework files related to the desktop client.
rm -rf ~/Library/Application\ Support/FileProvider/com.nextcloud.desktopclient.FileProviderExt
