Let's Encrypt Zertifikat abgelaufen

ℹ️ Support
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Hi Community,

unser Let’s Encrypt Zertifikat ist abgelaufen. Leider schaffen wir es im Moment nicht dieses zu aktualisieren.

Bisher mussten wir nie dieses Zertifikat manuell austauschen bzw. erneuern.

Wir haben den Nextcloud Server on-premise mit snap installiert.

Unter /var/log/syslog sehen wir folgende Meldung:

Jan 7 12:33:36 localhost nextcloud.renew-certs[1152]: 1 renew failure(s), 0 parse failure(s)
Jan 7 12:33:36 localhost systemd-timesyncd[782]: Synchronized to time server 91.189.91.157:123 (ntp.ubuntu.com).
Jan 7 12:33:36 localhost nextcloud.renew-certs[1152]: IMPORTANT NOTES:
Jan 7 12:33:36 localhost nextcloud.renew-certs[1152]: - The following errors were reported by the server:
Jan 7 12:33:36 localhost nextcloud.renew-certs[1152]: Domain: xxxx.xxxx.com
Jan 7 12:33:36 localhost nextcloud.renew-certs[1152]: Type: connection
Jan 7 12:33:36 localhost nextcloud.renew-certs[1152]: Detail: xxx.xxx.xxx.xxx: Fetching
Jan 7 12:33:36 localhost nextcloud.renew-certs[1152]: XXXX
Jan 7 12:33:36 localhost nextcloud.renew-certs[1152]: Timeout during connect (likely firewall problem)
Jan 7 12:33:36 localhost nextcloud.renew-certs[1152]: To fix these errors, please make sure that your domain name was
Jan 7 12:33:36 localhost nextcloud.renew-certs[1152]: entered correctly and the DNS A/AAAA record(s) for that domain
Jan 7 12:33:36 localhost nextcloud.renew-certs[1152]: contain(s) the right IP address. Additionally, please check that
Jan 7 12:33:36 localhost nextcloud.renew-certs[1152]: your computer has a publicly routable IP address and that no
Jan 7 12:33:36 localhost nextcloud.renew-certs[1152]: firewalls are preventing the server from communicating with the
Jan 7 12:33:36 localhost nextcloud.renew-certs[1152]: client. If you’re using the webroot plugin, you should also verify
Jan 7 12:33:36 localhost nextcloud.renew-certs[1152]: that you are serving files from the webroot path you provided.
Jan 7 12:33:36 localhost nextcloud.apache[5115]: System config value redis => port set to integer 0

Auf unserer Firewall sind alle notwendigen Freischaltungen hinterlegt.

Hat jemand eine Idee woran das liegen könnte?

Vielen lieben Dank für eure Unterstützung

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  1. deine Fehlermeldungen scheinen abgeschnitten zu sein. Poste sie vollständig
  2. nutze dafür den Vorformatierten Text
  3. Let’s Encrypt Zertifikat sind (noch) max. 90 Tage gültig. Bald nur noch 45 Tage. Insofern kann eure NC entweder nicht älter als 90 Tage sein oder ihr musstet diese Zertifikate auch bisher erneuern.
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Hey @it-edv, welcome to the Nextcloud community and thanks for supporting Nextcloud snap :handshake:

Sorry to hear you are having issues with your Nextcloud snap installation. If you’ve come this far, you’re on the right track! There is a good chance someone in the community has had a similar issue and knows how to resolve it. That depends on how you request assistance. So read your request for tone, avoiding hyperbole and assuming good intentions.

In order to help you we’ll need some Information to get an Idea of your setup, so complete the required support template if you haven’t done so already or run the debugging script and post the result here.

Below are some links to how-to’s answering frequently asked questions and may help you help yourself;

pay special attention to

this geoblocking issue seems familiar when referring to your firewall rules Managing HTTP encryption (HTTPS) · nextcloud-snap/nextcloud-snap Wiki · GitHub → so please double check!

as @adelaar correctly points out, you’re not giving us enough information to be able to help you.

we’ll need at least these logs:

sudo cat /var/snap/nextcloud/current/certs/certbot/logs/letsencrypt.log
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