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I am running snap NC 32.0.5 on Ubuntu 24.04.
All was good until I put NC behind a reverse proxy yesterday (apache port 8443).
I can successfully get to my files but the cookbook does not work. When launched, it just spins. No new entry to NC log and no errors in browser console.
I am a bit of a noob here but any help will be greatly appreciated. My family might starve if I don’t get to the cookbook soon!!
Hey @finco1, welcome to the Nextcloud community and thanks for supporting Nextcloud snap
Sorry to hear you are having issues with your Nextcloud snap installation. If you’ve come this far, you’re on the right track! There is a good chance someone in the community has had a similar issue and knows how to resolve it. That depends on how you request assistance. So read your request for tone, avoiding hyperbole and assuming good intentions.
In order to help you we’ll need some Information to get an Idea of your setup, so complete the required support template if you haven’t done so already or run the debugging script and post the result here.
Below are some links to how-to’s answering frequently asked questions and may help you help yourself;
decide whether Nextcloud snap manages Lets Encrypt or if your reverse proxy will do that for you. recommend you let the reverse roxy handle encrytpion as pass through proxying is not easy. see reverse proxy configuration
this is probably not a cookbook issue but a general encryption issue
but without your logs we’re just guessing so consider running the debugging script and posting the results here
sudo tail -n 50 /var/snap/nextcloud/current/logs/php_errors.log
\[01-Feb-2026 04:21:03 UTC\] cURL error 7: Failed to connect to localhost port 8780: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://localhost:8780/exapps/app_api/v1.44/_ping
\[01-Feb-2026 04:21:31 UTC\] cURL error 6: Could not resolve host: nextcloud-aio-harp (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://nextcloud-aio-harp:8780/exapps/app_api/v1.44/_ping
\[01-Feb-2026 04:21:39 UTC\] cURL error 6: Could not resolve host: appapi-harp (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://appapi-harp:8780/exapps/app_api/v1.44/_ping
\[01-Feb-2026 04:21:52 UTC\] cURL error 6: Could not resolve host: nextcloud-appapi-dsp (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://nextcloud-appapi-dsp:2375/v1.44/_ping
\[01-Feb-2026 04:21:58 UTC\] cURL error 6: Could not resolve host: nextcloud-appapi-dsp (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for https://nextcloud-appapi-dsp:2375/v1.44/_ping
\[01-Feb-2026 13:42:31 UTC\] cURL error 7: Failed to connect to localhost port 8780: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://localhost:8780/exapps/app_api/v1.44/_ping
\[01-Feb-2026 13:42:48 UTC\] cURL error 7: Failed to connect to localhost port 8780: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://localhost:8780/exapps/app_api/v1.44/_ping
\[01-Feb-2026 13:46:11 UTC\] cURL error 6: Could not resolve host: unix (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://unix///var/run/docker.sock/v1.44/_ping
\[01-Feb-2026 13:46:39 UTC\] cURL error 6: Could not resolve host: unix (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://unix///var/run/docker.sock/v1.44/_ping
\[01-Feb-2026 13:47:04 UTC\] cURL error 6: Could not resolve host: unix (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://unix///var/run/docker.sock/v1.44/_ping
\[01-Feb-2026 13:47:07 UTC\] cURL error 6: Could not resolve host: unix (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://unix///var/run/docker.sock/v1.44/_ping
\[01-Feb-2026 13:47:08 UTC\] cURL error 6: Could not resolve host: unix (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://unix///var/run/docker.sock/v1.44/_ping
\[01-Feb-2026 13:57:10 UTC\] cURL error 7: Failed to connect to localhost port 8780: Connection refused (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://localhost:8780/exapps/app_api/v1.44/_ping
\[01-Feb-2026 13:59:03 UTC\] cURL error 28: Resolving timed out after 3512 milliseconds (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://unix///var/run/docker.sock/v1.44/_ping
\[01-Feb-2026 14:01:16 UTC\] cURL error 6: Could not resolve host: http (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://http//127.0.0.1:2375/v1.44/_ping
\[01-Feb-2026 14:01:27 UTC\] cURL error 6: Could not resolve host: https (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://https//127.0.0.1:2375/v1.44/_ping
\[01-Feb-2026 14:01:31 UTC\] cURL error 6: Could not resolve host: https (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://https//127.0.0.1:2375/v1.44/_ping
\[01-Feb-2026 14:02:26 UTC\] cURL error 6: Could not resolve host: https (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://https//127.0.0.1:2375/v1.44/_ping
\[01-Feb-2026 14:02:58 UTC\] cURL error 6: Could not resolve host: https (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://https//127.0.0.1:2375/v1.44/_ping
\[01-Feb-2026 14:03:07 UTC\] cURL error 6: Could not resolve host: https (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://https//127.0.0.1:2375/v1.44/_ping
\[01-Feb-2026 14:03:30 UTC\] cURL error 6: Could not resolve host: https (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://https//127.0.0.1:2375/v1.44/_ping
\[01-Feb-2026 14:03:39 UTC\] cURL error 6: Could not resolve host: https (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://https//127.0.0.1:2375/v1.44/_ping
\[01-Feb-2026 14:03:56 UTC\] cURL error 28: Resolving timed out after 3512 milliseconds (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://http//127.0.0.1:2375/v1.44/_ping
\[01-Feb-2026 14:04:06 UTC\] cURL error 6: Could not resolve host: http (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://http//127.0.0.1:2375/v1.44/_ping
\[01-Feb-2026 14:04:47 UTC\] cURL error 6: Could not resolve host: http (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://http//127.0.0.1:2375/v1.44/_ping
\[01-Feb-2026 14:04:51 UTC\] cURL error 6: Could not resolve host: http (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://http//127.0.0.1:2375/v1.44/_ping
\[01-Feb-2026 14:05:11 UTC\] cURL error 6: Could not resolve host: http (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://http//127.0.0.1:2375/v1.44/_ping
\[01-Feb-2026 14:05:19 UTC\] cURL error 6: Could not resolve host: http (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://http//127.0.0.1:2375/v1.44/_ping
\[01-Feb-2026 14:05:27 UTC\] cURL error 6: Could not resolve host: http (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://http//127.0.0.1:2375/v1.44/_ping
\[01-Feb-2026 14:07:06 UTC\] cURL error 28: Resolving timed out after 3512 milliseconds (see https://curl.haxx.se/libcurl/c/libcurl-errors.html ) for http://http//192.168.4.142:2375/v1.44/_ping
OK. Do you think this is the reason the cookbook is not loading? Is there a reason this would be happening as a result of being behind a proxy rather than no proxy?
It turns out it was a browser issue. My default browser is Brave. When I turned the shields off for my site, the cookbook worked properly. I discovered this when I tried the cookbook on Firefox and Edge and it worked properly.
