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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
</details>
<details><summary>Configuration (config/config.php)</summary>
{
"skeletondirectory": "\/var\/www\/html\/themes\/hetzner\/skeleton",
"simpleSignUpLink.shown": false,
"memcache.local": "\\OC\\Memcache\\APCu",
"appstoreurl": "https:\/\/apps.your-storageshare.de",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"files_external_allow_create_new_local": false,
"loglevel": 2,
"log_type": "syslog",
"updatechecker": false,
"updater.server.url": "https:\/\/updates.your-storageshare.de",
"updater.release.channel": "stable",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "24.0.5.1",
"overwrite.cli.url": "https:\/\/***REMOVED SENSITIVE VALUE***.your-storageshare.de",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"default_language": "en",
"default_locale": "en",
"default_phone_region": "US",
"mail_smtpmode": "smtp",
"mail_smtpauthtype": "LOGIN",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"syslog_tag": "nextcloud-***REMOVED SENSITIVE VALUE***",
"upgrade.disable-web": true,
"theme": "hetzner",
"templatedirectory": "\/var\/www\/html\/core\/skeleton\/Templates\/",
"enabledPreviewProviders": [
"OC\\Preview\\PNG",
"OC\\Preview\\JPEG",
"OC\\Preview\\GIF",
"OC\\Preview\\BMP",
"OC\\Preview\\XBitmap",
"OC\\Preview\\MP3",
"OC\\Preview\\TXT",
"OC\\Preview\\MarkDown",
"OC\\Preview\\OpenDocument",
"OC\\Preview\\Krita",
"OC\\Preview\\HEIC"
],
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": "***REMOVED SENSITIVE VALUE***",
"timeout": "1.5",
"dbindex": "0"
},
"filelocking.enabled": true,
"memcache.locking": "\\OC\\Memcache\\Redis",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"trusted_domains": [
"***REMOVED SENSITIVE VALUE***.your-storageshare.de",
"***REMOVED SENSITIVE VALUE***"
],
"maintenance": false
}
</details>
Cron Configuration: Array ( [backgroundjobs_mode] => cron [lastcron] => 1669195683 )
External storages: files_external is disabled
Encryption: no
User-backends:
OC\User\Database
Talk configuration:
STUN servers
no custom server configured
TURN servers
no custom server configured
Signaling servers (mode: default):
no custom server configured
Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5) : 24.0.5 - 24.0.5.1
Operating system and version (eg, Ubuntu 20.04) : Linux 5.4.0-124-generic
Apache or nginx version (eg, Apache 2.4.25) : Unknown
PHP version (eg, 7.4) : 8.0.23
The issue you are facing:
I am testing NC in order to decide whether to use it for our small team. I therefore created dummy users, shared folders and files and did a lot of testing with permissions, deck conversations, comments, etc. The first inexplicable glitch happened when the admin I was using stopped receiving immediate notifications (see this issue)
The second one appeared today. I have seen a recent similar issue, but in that case, users were not connected, in our case they were. We were asking ourselves what happens if a user is deleted from the admins, then we saw the “Wipe all devices” option and decided to give it a try as well. These are the results:
User A had own and shared files and folders on a Mac. Was using the Mac client, was logged in online and the NC desktop was working. I proceeded to “Wipe all devices”. He was logged out, but his files were still both online and on his laptop.
User A was deleted. He could not enter his account any more, but the files locally were all there.
User B had own and shared files and folders on a Linux (22.04.1 LTS). Was using the Linux client, was logged in online and the NC desktop was working. I proceeded to “Wipe all devices”. He was not logged out like the user on Mac, his files were still both online and on his laptop.
User B was deleted. He could not enter his account any more, but the files locally were all there.
Is this the first time you’ve seen this error? (Y):
Steps to replicate it:
- Create a user, admin or otherwise, user downloads nc client
- Wipe out his/her files while he is using the client
- Files should still all be there
As I am on a shared drive, I have no access to logs, but everything looks correct:
We had an “A” submitting our address to: Nextcloud Security Scan Results
In Administration/Settings we get a green badge: all tests passed.
We are considering asking Hetzner for a fresh installation, this is the second very strange glitch which has occurred during testing.