User does not receive email notifications (as soon as possible) any more

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example

Or for longer, use three backticks above and below the code snippet:

Server configuration detail

Operating system: Linux 5.4.0-124-generic #140-Ubuntu SMP Thu Aug 4 02:23:37 UTC 2022 x86_64

Webserver: nginx/1.18.0 (fpm-fcgi)

Database: mysql 10.5.18

PHP version: 8.0.23

Modules loaded: Core, date, libxml, openssl, pcre, sqlite3, zlib, ctype, curl, dom, fileinfo, filter, ftp, hash, iconv, json, mbstring, SPL, PDO, pdo_sqlite, session, posix, readline, Reflection, standard, SimpleXML, Phar, tokenizer, xml, xmlreader, xmlwriter, mysqlnd, cgi-fcgi, apcu, bcmath, exif, gd, gmp, imagick, intl, ldap, memcached, pcntl, pdo_mysql, pdo_pgsql, redis, smbclient, sodium, zip, libsmbclient, Zend OPcache

Nextcloud version: 24.0.5 - 24.0.5.1

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from: unknown

<details><summary>Signing status</summary>

Array ( )

</details>

<details><summary>List of activated apps</summary>

Enabled:
 - accessibility: 1.10.0
 - activity: 2.16.0
 - approval: 1.0.10
 - breezedark: 24.0.2
 - calendar: 3.5.2
 - circles: 24.0.1
 - cloud_federation_api: 1.7.0
 - comments: 1.14.0
 - contactsinteraction: 1.5.0
 - dashboard: 7.4.0
 - dav: 1.22.0
 - deck: 1.7.3
 - federatedfilesharing: 1.14.0
 - federation: 1.14.0
 - files: 1.19.0
 - files_automatedtagging: 1.14.0
 - files_lock: 24.0.1
 - files_pdfviewer: 2.5.0
 - files_rightclick: 1.3.0
 - files_sharing: 1.16.2
 - files_trashbin: 1.14.0
 - files_versions: 1.17.0
 - files_videoplayer: 1.13.0
 - fileslibreofficeedit: 1.1.0
 - firstrunwizard: 2.13.0
 - logreader: 2.9.0
 - lookup_server_connector: 1.12.0
 - nextcloud_announcements: 1.13.0
 - notifications: 2.12.1
 - notify_push: 0.4.0
 - oauth2: 1.12.0
 - password_policy: 1.14.0
 - photos: 1.6.0
 - privacy: 1.8.0
 - provisioning_api: 1.14.0
 - recommendations: 1.3.0
 - richdocuments: 6.3.1
 - richdocumentscode: 22.5.802
 - serverinfo_hetzner: 1.15.0
 - settings: 1.6.0
 - sharebymail: 1.14.0
 - spreed: 14.0.6
 - support: 1.7.0
 - survey_client: 1.12.0
 - systemtags: 1.14.0
 - tasks: 0.14.5
 - text: 3.5.1
 - theming: 1.15.0
 - timetracker: 0.0.77
 - twofactor_backupcodes: 1.13.0
 - updatenotification: 1.14.0
 - user_status: 1.4.0
 - viewer: 1.8.0
 - weather_status: 1.4.0
 - workflow_ocr: 1.24.6
 - workflow_pdf_converter: 1.9.0
 - workflowengine: 2.6.0
Disabled:
 - admin_audit
 - carnet: 0.24.5
 - contacts: 4.2.2
 - encryption
 - files_external
 - flow_notifications: 1.4.0
 - onlyoffice: 7.5.8
 - tables: 0.2.1
 - unsplash: 2.0.1
 - user_ldap



</details>

<details><summary>Configuration (config/config.php)</summary>

{
    "skeletondirectory": "\/var\/www\/html\/themes\/hetzner\/skeleton",
    "simpleSignUpLink.shown": false,
    "memcache.local": "\\OC\\Memcache\\APCu",
    "appstoreurl": "https:\/\/apps.your-storageshare.de",
    "apps_paths": [
        {
            "path": "\/var\/www\/html\/apps",
            "url": "\/apps",
            "writable": false
        },
        {
            "path": "\/var\/www\/html\/custom_apps",
            "url": "\/custom_apps",
            "writable": true
        }
    ],
    "files_external_allow_create_new_local": false,
    "loglevel": 2,
    "log_type": "syslog",
    "updatechecker": false,
    "updater.server.url": "https:\/\/updates.your-storageshare.de",
    "updater.release.channel": "stable",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "dbtype": "mysql",
    "version": "24.0.5.1",
    "overwrite.cli.url": "https:\/\/***REMOVED SENSITIVE VALUE***.your-storageshare.de",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "",
    "dbtableprefix": "oc_",
    "mysql.utf8mb4": true,
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "default_language": "en",
    "default_locale": "en",
    "default_phone_region": "US",
    "mail_smtpmode": "smtp",
    "mail_smtpauthtype": "LOGIN",
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "syslog_tag": "nextcloud-***REMOVED SENSITIVE VALUE***",
    "upgrade.disable-web": true,
    "theme": "hetzner",
    "templatedirectory": "\/var\/www\/html\/core\/skeleton\/Templates\/",
    "enabledPreviewProviders": [
        "OC\\Preview\\PNG",
        "OC\\Preview\\JPEG",
        "OC\\Preview\\GIF",
        "OC\\Preview\\BMP",
        "OC\\Preview\\XBitmap",
        "OC\\Preview\\MP3",
        "OC\\Preview\\TXT",
        "OC\\Preview\\MarkDown",
        "OC\\Preview\\OpenDocument",
        "OC\\Preview\\Krita",
        "OC\\Preview\\HEIC"
    ],
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "port": "***REMOVED SENSITIVE VALUE***",
        "timeout": "1.5",
        "dbindex": "0"
    },
    "filelocking.enabled": true,
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "memcache.distributed": "\\OC\\Memcache\\Redis",
    "trusted_domains": [
        "***REMOVED SENSITIVE VALUE***.your-storageshare.de",
        "***REMOVED SENSITIVE VALUE***"
    ],
    "maintenance": false
}


</details>

Cron Configuration: Array ( [backgroundjobs_mode] => cron [lastcron] => 1669195683 )

External storages: files_external is disabled

Encryption: no

User-backends:

OC\User\Database

Talk configuration:

STUN servers

no custom server configured

TURN servers

no custom server configured

Signaling servers (mode: default):

no custom server configured

Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 24.0.5 - 24.0.5.1
Operating system and version (eg, Ubuntu 20.04): Linux 5.4.0-124-generic
Apache or nginx version (eg, Apache 2.4.25): Unknown
PHP version (eg, 7.4): 8.0.23

The issue you are facing:
I am testing NC in order to see if it fits our needs: a small organization with hundreds of articles and books in different languages each of which should undergo a revision or translation process within a small team.

The test was going fine, but after fiddling with our Hetzner Storage Share installation at a certain point, the admin user I am testing with stopped receiving (as soon as possible) email notifications for comments on files or on Deck cards.

This is the set up – Notifications
All the notifications on the left in Personal settings are checked except the Play sound. I set to receive reminders every 3 hours and an update in the morning.

I still get push notifications (through the installed client I guess) and I can see all the notifications in the Recent activity (dashboard). I also get Reminders every 3 hours.

In order to rule out a general issue, I tested with two other users and they do receive notifications straight away.

Is this the first time you’ve seen this error? (Y):

Steps to replicate it:

  1. Set notifications
  2. Create approval workflow
  3. Immediate email notifications stop arriving

This is just a guess. I looked at my Activity log and the one at the bottom (the older one) is the one for which I received an immediate email notification. The one at the top (the most recent) is the one from which I received only reminders. So I guess that the problem must have occurred in between.

Since I tried to get logs from Hetzner Nextcloud logs, but I got an error page, which hopefully means that there aren’t any, I’ll paste the Activity log below just mentioned so that maybe somebody can spot something which I overlooked.

Additional info. When I log into another user’s account, more than once I have noticed that my user (the one not receiving notifications) has a moon beneath it in its status image. Could there be a relation to that? I am usually logged in when that happens, but I cannot recall how long for I have been inactive. Nonetheless, the other two accounts do not face a similar issue. Here is the image:
Schermata 2022-11-23 alle 11.13.36

Activity Log:

 Your approval was requested on A.AS004-fra-***REMOVED SENSITIVE VALUE***_pdf_OCR(3.31.2022).odt by TestUser3 days ago
Open A.AS004-fra-***REMOVED SENSITIVE VALUE***_pdf_OCR(3.31.2022).odt
 You shared 0.B.B133-B.B507-ita-Global19.fodt with TestUser3 days ago
Open 0.B.B133-B.B507-ita-Global19.fodt
 You added system tag Prj-30FilesFr19.11.22 to 0.B.B133-B.B507-ita-Global19.fodt3 days ago
 You added system tag Revise (restricted) to 0.B.B133-B.B507-ita-Global19.fodt3 days ago
 Your approval was requested on 0.B.B133-B.B507-ita-Global19.fodt by AdminUser(myself or You in this Activity log)3 days ago
Open 0.B.B133-B.B507-ita-Global19.fodt
 You requested approval on 0.B.B133-B.B507-ita-Global19.fodt3 days ago
Open 0.B.B133-B.B507-ita-Global19.fodt
 AdminUser(myself or You in this Activity log) added you to group Revisors3 days ago
 You updated contact Giacobbe in address book Personal3 days ago
 You created contact Giacobbe in address book Personal3 days ago
 You updated contact Giovanni and New contact in address book Personal3 days ago
 You have assigned TestUser to card Prj-30FilesFr19.11.22-Revision on board FR-Project3 days ago
 You have unassigned TestUser from card Prj-30FilesFr19.11.22-Revision on board FR-Project3 days ago
 You created QuickNote3 days ago
Open QuickNote
 You updated contact New contact in address book Personal3 days ago
 You created contact New contact in address book Personal3 days ago
 You have updated the description of card A.AS004 in list Regex-ToDo on board FR-Project3 days ago
- [ ] Prerevision - [ ] Revision - [x] Regex (share with AdminUser(myself or You in this Activity log)) - [ ] Publication (share with Giacomo)
 You have updated the description of card A.AS004 in list Regex-ToDo on board FR-Project3 days ago
[] Prerevision
 TestUser has added a description to card A.AS004 in list Regex-ToDo on board FR-Project