What Support Template to Use

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What Support Template to use you when I have Nextcloud with a Host Provider?

For many years I have +5 used Nextcloud via my host provider Oderland.se who have https://www.softaculous.com/ as their auto installer for Nextcloud for us users at Orderland.se

Have since Nextcloud 33.0.02 not been able to upgrade. I now have no way to log in to my Nextcloud.

So main question without making any mistakes here when looking for help without being able to provide information about which systems my host provider uses, which template should I use?

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Hello @Musher, welcome back to the forum :handshake:

donā€™t be shy - as long you provide enough details it doesnā€™t matter if or which template you use.

Shared hosting is hard and your first contact should be your hosting provider - only having full access to the system, logs, limits and error allows complete troubleshooting. If you error which didnā€™t happen before this could simply result from some OS updates or hardening measures they applied in between:

https://help.nextcloud.com/pub/shared-webhosting

if you are not lucky you can still ask here but donā€™t expect much because of the above reasons..

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I agree with @wwe. With shared hosting, itā€™s often difficult to provide all the technical details because the hosting provider controls much of the server environment.

I would start by contacting Oderland support, especially since the Nextcloud installation and updates are managed through Softaculous. If they can provide any error messages or logs, you can then share those here and the community may be able to help further.

At least that gives you a good starting point without needing to know all the server details yourself.

Herrick

DevOps Engineer

Accuweb.cloud