Upgrading and Losing all my Files

This is the 2nd time I’ve upgraded. Both times all my files were deleted from my NextCloud account.

That’s unfortunate. But I’m afraid that without any deatails about how you have set things up, no one here will be able to advise you on how to avoid this in the future. Please fill out the support template if you expect any meaningful replies to your post.

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I don’t know the details of the installation. I tried to find support online, but there isn’t anything I can find to help me with this.

After losing my files two times, I uninstalled it, and I’m looking for a simpler product.

Thanks. I may install it again and populate it with information that isn’t important so I can learn it.

If you don’t know how to answer all the technical details of the questions in the support template, that’s fine, but at least try to describe what you did as good as you can.

I mean, you must at least know roughly what you did when you first installed it, what you did to update it, and what system you did it on.

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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

system information

  • if you have systeminfo app installed you will find the required data on https://{your nextcloud}/settings/admin/serverinfo
  • collect anonymized system report using https://{your nextcloud}/settings/admin/support
Nextcloud version (eg, 26.0.1): replace me
Operating system and version (eg, Ubuntu 22.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 8.1): replace me
Database (sqlite or MariaDB or Postgres) replace me
Docker (compose)
Snap
Is this the first time you’ve seen this error? yes/no

The issue you are facing:

  • Steps to replicate it:
  • The output of your Nextcloud log in Admin > Logging:
PASTE HERE
  • The output of your config.php file in /path/to/nextcloud**
    (use https://.../settings/admin/support which auto-removes identifying information!):
PASTE HERE
  • for Docker/Podman list environment variables ( run “docker inspect {container name}”)**
PASTE HERE
  • The output of your Apache/nginx/system log in /var/log/____:
  • For Docker/Podman post STDOUT of the container (run docker logs {container name})
PASTE HERE
  • errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors.
PASTE HERE

I uploaded the software via Softaculous. I did not have any options to select on what to use.

They uploaded it to my site, which is on a Namecheap server. There was no other information when I initially downloaded it or did the upgrades.

A post was merged into an existing topic: Nach Update erst Verbindung verloren (mehrere Geräte), jetzt fehlen 16GB Inhalt