Nextcloud version: 17.0.5
Operating system and version: Linux 3.18.117-pvops-xen-x64 x86_64
Apache or nginx version: 2.4.41
PHP version: 7.2.23
The issue you are facing:
Using the Web-Based Updater interrupts at “verify integrity” and reloading only yields a “Step 5 is currently in process. Please reload this page later.” message. I’ve waited minutes and hours and reloaded, but no progress/any change. The server itself seems to operate regularly, the clients are connected with “green checkbox”. Going to admin page offers again the available update to 18.0.3, but clicking the “Open Updater” button just again goes to …/nextcloud/updater/ and throws the mentioned “reload later” message.
I researched a bit and found the Stuck on Update process thread and following hints there I raised the PHP memory_limit from 100M to 512M, but now I don’t know how to continue. Every try to restart the update goes back to the “reload later” message as if there’s the first update process still pending. How can I reset this to see whether the memory update helped?
Is this the first time you’ve seen this error? Y
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
opendir(/tmp): failed to open dir: Permission denied at /XXX/nextcloud/lib/private/TempManager.php#190
The mentioned line (190) in TempManager.php reads
$dh = opendir($this->tmpBaseDir);
The only “tmp” I could change was session.save_path within PHP parameters and I set it to somewhere rwx for the www user. No change.
The output of your config.php file in
/path/to/nextcloud (make sure you remove any identifiable information!):
<?php $CONFIG = array ( 'instanceid' => 'X', 'passwordsalt' => 'X', 'secret' => X', 'trusted_domains' => array ( 0 => 'X', ), 'datadirectory' => '/X/nextcloud-daten', 'dbtype' => 'mysql', 'version' => '18.104.22.168', 'overwrite.cli.url' => 'https://X/nextcloud', 'dbname' => 'X', 'dbhost' => 'mysql5.X', 'dbport' => '', 'dbtableprefix' => 'oc_', 'mysql.utf8mb4' => true, 'dbuser' => 'X', 'dbpassword' => 'X', 'installed' => true, 'updater.secret' => 'XXXXXX', 'maintenance' => false, 'theme' => '', 'loglevel' => 2, );
How can I restart the Upgrade Process “from scratch” and lift any incomplete previously stuck processes that seem to block progress here? Any hints?
Thanks in advance