Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version:
32.0.5
- Operating system and version :
Ubuntu 24.04
- Web server and version:
Apache 2.4.58
- Reverse proxy and version:
Apache 2.4.52
- PHP version:
8.3.6
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
After installation
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Archive
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
I have installed Collabora Online - Built-in CODE Server and Nextcloud Office. I’m able to edit .md-files bit not word-files (doc/docx). In the browser I get
Document loading failed
Failed to load Nextcloud Office - please try again later
Steps to replicate it (hint: details matter!):
-
List files
-
Click on a doc or docx file
-
After som time, the error show up.
Log entries
In the Nextcloud server:
“POST /apps/richdocumentscode/proxy.php?req=/browser/dist/fetch-settings-config HTTP/1.1” 400 414 “-” "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36
And same other 404 errors:
“GET /apps/richdocumentscode/proxy.php?req=/browser/a246f9ab3c/color-palette-dark.css HTTP/1.1” 404 566 “-” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36”
“GET /apps/richdocumentscode/proxy.php?req=/browser/a246f9ab3c/color-palette.css HTTP/1.1” 404 561 “-” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36”
“GET /apps/richdocumentscode/proxy.php?req=/browser/a246f9ab3c/l10n.js HTTP/1.1” 404 551 “-” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36”
“GET /apps/richdocumentscode/proxy.php?req=/browser/a246f9ab3c/color-palette.css HTTP/1.1” 404 561 “-” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36”
“GET /apps/richdocumentscode/proxy.php?req=/browser/a246f9ab3c/color-palette-dark.css HTTP/1.1” 404 566 “-” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36”
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
{"reqId":"Schtx5hcZPmX3d6nzDaG","level":3,"time":"2026-01-25T14:25:32+00:00","remoteAddr":"192.168.11.10","user":"nc-admin","app":"richdocuments","method":"GET","url":"/index.php/apps/r
ichdocuments/settings/check","scriptName":"/index.php","message":"Client error: `GET https://ncloud.xxx.no/hosting/discovery` resulted in a `404 Not Found` response:\n<!DOCTYPE
html>\n<html class=\"ng-csp\" data-placeholder-focus=\"false\" lang=\"en\" data-locale=\"en\" translate=\"no\" >\n\t<head\n (truncated...)\n","userAgent":"Mozilla/5.0 (X11; Linux x86_6
4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36","version":"32.0.5.0","exception":{"Exception":"GuzzleHttp\\Exception\\ClientException","Message":"Client error:
`GET https://ncloud.xxx.no/hosting/discovery` resulted in a `404 Not Found` response:\n<!DOCTYPE html>\n<html class=\"ng-csp\" data-placeholder-focus=\"false\" lang=\"en\" data
-locale=\"en\" translate=\"no\" >\n\t<head\n (truncated...)\n","Code":404,"Trace":[{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":72,"function":"crea
te","class":"GuzzleHttp\\Exception\\RequestException","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.
php","line":209,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/gu
zzlehttp/promises/src/Promise.php","line":158,"function":"callHandler","class":"GuzzleHttp\\Promise\\Promise","type":"::"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/promises/src/T
askQueue.php","line":52,"function":"GuzzleHttp\\Promise\\{closure}","class":"GuzzleHttp\\Promise\\Promise","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/ww
w/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":251,"function":"run","class":"GuzzleHttp\\Promise\\TaskQueue","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzleht
tp/promises/src/Promise.php","line":227,"function":"invokeWaitFn","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promis
e.php","line":272,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":229,"fu
nction":"invokeWaitList","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":69,"function":"waitIfPendin
g","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":189,"function":"wait","class":"GuzzleHttp\\Promise\\
Promise","type":"->"},{"file":"/var/www/nextcloud/lib/private/Http/Client/Client.php","line":206,"function":"request","class":"GuzzleHttp\\Client","type":"->"},{"file":"/var/www/nextclo
ud/apps/richdocuments/lib/Service/DiscoveryService.php","line":61,"function":"get","class":"OC\\Http\\Client\\Client","type":"->","args":["*** sensitive parameters replaced ***"]},{"fil
e":"/var/www/nextcloud/apps/richdocuments/lib/Service/CachedRequestService.php","line":74,"function":"sendRequest","class":"OCA\\Richdocuments\\Service\\DiscoveryService","type":"->"},{
"file":"/var/www/nextcloud/apps/richdocuments/lib/Service/ConnectivityService.php","line":28,"function":"fetch","class":"OCA\\Richdocuments\\Service\\CachedRequestService","type":"->"},
{"file":"/var/www/nextcloud/apps/richdocuments/lib/Controller/SettingsController.php","line":73,"function":"testDiscovery","class":"OCA\\Richdocuments\\Service\\ConnectivityService","ty
pe":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":204,"function":"checkSettings","class":"OCA\\Richdocuments\\Controller\\SettingsController","t
ype":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":118,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},
{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":153,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/
private/Route/Router.php","line":321,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1061,"function":"match","class":"OC\
\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":25,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle
/src/Exception/RequestException.php","Line":111,"message":"Client error: `GET https://ncloud.xxx.no/hosting/discovery` resulted in a `404 Not Found` response:\n<!DOCTYPE html>\n
<html class=\"ng-csp\" data-placeholder-focus=\"false\" lang=\"en\" data-locale=\"en\" translate=\"no\" >\n\t<head\n (truncated...)\n","exception":{},"CustomMessage":"Client error: `GE
T https://ncloud.xxx.no/hosting/discovery` resulted in a `404 Not Found` response:\n<!DOCTYPE html>\n<html class=\"ng-csp\" data-placeholder-focus=\"false\" lang=\"en\" data-loc
ale=\"en\" translate=\"no\" >\n\t<head\n (truncated...)\n"}}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
I cannot see eny errors
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
“POST /apps/richdocumentscode/proxy.php?req=/cool/https%3A%2F%2Fncloud.xxx.no%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F620_ocb3uxizfvok%3Faccess_token%3DzfAffnOBt8B6yl0vvhGKXnQu1cXAbCiH%26access_token_ttl%3D0%26no_auth_header%3D/ws?WOPISrc=https%3A%2F%2Fncloud.xxx.no%2Findex.php%2Fapps%2Frichdocuments%2Fwopi%2Ffiles%2F620_ocb3uxizfvok&compat=/ws/open/open/1 HTTP/1.1” 400 826 “-” “Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/144.0.0.0 Safari/537.36”
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"ncloud.xxx.no",
"ncloud.yyy.net"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "32.0.5.0",
"overwrite.cli.url": "https:\/\/ncloud.xxx.no",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpauth": true,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"proxy": "http:\/\/a.b.c:3128",
"config_preset": 7,
"maintenance": false,
"overwriteprotocol": "https",
"twofactor_enforced": "true",
"twofactor_enforced_groups": [
"interne"
],
"twofactor_enforced_excluded_groups": [],
"default_phone_region": "NO"
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 5.0.0-dev.0
- bruteforcesettings: 5.0.0-dev.0
- calendar: 6.1.5
- circles: 32.0.0
- cloud_federation_api: 1.16.0
- comments: 1.22.0
- contacts: 8.3.0
- contactsinteraction: 1.13.1
- dashboard: 7.12.0
- dav: 1.34.2
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_pdfviewer: 5.0.0-dev.0
- files_reminders: 1.5.0
- files_sharing: 1.24.1
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- firstrunwizard: 5.0.0-dev.0
- guests: 4.6.0
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- mail: 5.6.8
- nextcloud_announcements: 4.0.0-dev.0
- notifications: 5.0.0-dev.0
- oauth2: 1.20.0
- password_policy: 4.0.0-dev.0
- photos: 5.0.0-dev.1
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- recommendations: 5.0.0-dev.0
- related_resources: 3.0.0-dev.0
- richdocuments: 9.0.2
- richdocumentscode: 25.4.702
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- support: 4.0.0-dev.0
- survey_client: 4.0.0-dev.0
- systemtags: 1.22.0
- text: 6.0.1
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- twofactor_nextcloud_notification: 6.0.0-dev.0
- twofactor_totp: 14.0.0
- updatenotification: 1.22.0
- user_status: 1.12.0
- viewer: 5.0.0-dev.0
- weather_status: 1.12.0
- webhook_listeners: 1.3.0
- workflowengine: 2.14.0
Disabled:
- admin_audit: 1.22.0
- app_api: 32.0.0 (installed 32.0.0)
- encryption: 2.20.0
- files_external: 1.24.1
- suspicious_login: 10.0.0-dev.0
- user_ldap: 1.23.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
Apache rproxy config:
<VirtualHost *:80>
ServerName ncloud.xxx.no
CustomLog ${APACHE_LOG_DIR}/ncloud.log combined
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}
#RewriteCond %{SERVER_NAME} =ncloud.xxx.no
#RewriteRule ^ https://%{SERVER_NAME}%{REQUEST_URI} [END,NE,R=permanent]
</VirtualHost>
<VirtualHost *:443>
ServerName ncloud.xxx.no
Header always set Strict-Transport-Security "max-age=31536000; includeSubdomains;"
#<Proxy *>
# Order deny,allow
# Allow from all
#</Proxy>
SetEnv nokeepalive ssl-unclean-shutdown
## Request header rules
## as per http://httpd.apache.org/docs/2.2/mod/mod_headers.html#requestheader
RequestHeader set X-Forwarded-Proto "https"
RequestHeader set X-Real-IP %{REMOTE_ADDR}s
RequestHeader set X-Forwarded-For %{REMOTE_ADDR}s
# For WebSockets (crucial for some NC features)
RewriteEngine On
#RewriteCond %{HTTP:Upgrade} =websocket [NC]
#RewriteRule /(.*) ws://ncloud.yyy.no:80/$1 [P,L]
CustomLog ${APACHE_LOG_DIR}/ncloud.log combined
LimitRequestBody 104857600
AllowEncodedSlashes NoDecode
ProxyRequests Off
ProxyPreserveHost On
ProxyPass /browser http://ncloud.yyy.no:9980/browser retry=0
ProxyPassReverse /browser http://ncloud.yyy.no:9983/browser
# WOPI discovery URL
ProxyPass /hosting/discovery http://ncloud.yyy.no:9983/hosting/discovery retry=0
ProxyPassReverse /hosting/discovery http://ncloud.yyy.no:9983/hosting/discovery
# Capabilities
ProxyPass /hosting/capabilities http://ncloud.yyy.no:9983/hosting/capabilities retry=0
ProxyPassReverse /hosting/capabilities http://ncloud.yyy.no:9983/hosting/capabilities
# Main websocket
ProxyPassMatch "/cool/(.*)/ws$" ws://ncloud.yyy.no:9983/cool/$1/ws nocanon
# Admin Console websocket
ProxyPass /cool/adminws ws://ncloud.yyy.no:9983/cool/adminws
# Download as, Fullscreen presentation and Image upload operations
ProxyPass /cool http://ncloud.yyy.no:9983/cool
ProxyPassReverse /cool http://ncloud.yyy.no:9983/cool
ProxyPass / http://ncloud.yyy.no/
ProxyPassReverse / http://ncloud.yyy.no/
ProxyPass /.well-known/acme/ !
Include /etc/letsencrypt/options-ssl-apache.conf
SSLEngine On
SSLProxyEngine On
SSLProxyVerify none
SSLProxyCheckPeerCN off
SSLProxyCheckPeerName off
SSLOptions +StdEnvVars +ExportCertData
SSLCertificateFile /etc/letsencrypt/live/ncloud.xxx.no/fullchain.pem
SSLCertificateKeyFile /etc/letsencrypt/live/ncloud.xxx.no/privkey.pem
</VirtualHost>
Apache config on Nexctcloud server:
<VirtualHost *:80>
DocumentRoot /var/www/nextcloud/
ServerName ncloud.xxx.no
ServerAlias ncloud.yyy.no
Header always set Strict-Transport-Security "max-age=15552000; includeSubDomains; preload"
CustomLog ${APACHE_LOG_DIR}/ncloud.log combined
<Directory /var/www/nextcloud/>
Require all granted
AllowOverride All
Options FollowSymLinks MultiViews
<IfModule mod_dav.c>
Dav off
</IfModule>
</Directory>
</VirtualHost>
