Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 28
Operating system and version (eg, Ubuntu 20.04): Rocky Linux 9
Apache or nginx version (eg, Apache 2.4.25): 2.4.57-5
PHP version (eg, 7.4): 8.3
The issue you are facing: When dragging and dropping files and folder to nextcloud using Chrome or Edge, flickkering occurs and are shown a blue screen. THe files/folders are not uploaded. And the URL in the browser points to the local files
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
- Log into Nextcloud
- Click on Files
- Drag and drop files or folders
The output of your Nextcloud log in Admin > Logging:
{"reqId":"ZXxjANO6ImOQiznv9-SFgQAA1wk","level":3,"time":"2023-12-15T14:30:25+00:00","remoteAddr":"217.74.156.85","user":"mads@eccentric.dk","app":"PHP","method":"POST","url":"/index.php/settings/apps/enable","message":"Allowed memory size of 134217728 bytes exhausted (tried to allocate 265337120 bytes) at /srv/eccentric/cloud/public_html/lib/private/Installer.php#301","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36","version":"28.0.0.11","data":{"app":"PHP"}}
{"reqId":"ZXxjB9O6ImOQiznv9-SFhAAAwgk","level":3,"time":"2023-12-15T14:30:33+00:00","remoteAddr":"217.74.156.85","user":"mads@eccentric.dk","app":"PHP","method":"POST","url":"/index.php/settings/apps/enable","message":"imagettftext(): Could not read font at /srv/eccentric/cloud/public_html/apps/richdocuments/lib/Service/FontService.php#228","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36","version":"28.0.0.11","data":{"app":"PHP"}}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'X',
'passwordsalt' => 'X',
'secret' => 'X',
'trusted_domains' =>
array (
0 => 'cloud.eccentric.dk',
),
'datadirectory' => '/srv/eccentric/cloud/public_html/data',
'dbtype' => 'mysql',
'version' => '28.0.0.11',
'overwrite.cli.url' => 'X',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'X',
'installed' => true,
'maintenance' => false,
);
The output of your Apache/nginx/system log in /var/log/____:
[Fri Dec 15 22:04:40.356311 2023] [access_compat:error] [pid 6496:tid 6679] [client 85.81.43.174:56885] AH01797: client denied by server configuration: /srv/eccentric/cloud/public_html/data/.ocdata
[Fri Dec 15 23:03:02.072739 2023] [access_compat:error] [pid 6719:tid 6737] [client 85.81.43.174:57597] AH01797: client denied by server configuration: /srv/eccentric/cloud/public_html/data/.ocdata
[Fri Dec 15 23:08:14.102555 2023] [autoindex:error] [pid 6719:tid 6737] [client 85.81.43.174:57737] AH01276: Cannot serve directory /srv/eccentric/cloud/public_html/apps/files/: No matching DirectoryIndex (index.php,index.html) found, and server-generated directory index forbidden by Options directive
[Fri Dec 15 23:12:43.857459 2023] [autoindex:error] [pid 6719:tid 6743] [client 85.81.43.174:57814] AH01276: Cannot serve directory /srv/eccentric/cloud/public_html/apps/files/: No matching DirectoryIndex (index.php,index.html) found, and server-generated directory index forbidden by Options directive
[Fri Dec 15 23:17:52.229001 2023] [access_compat:error] [pid 6497:tid 6571] [client 85.81.43.174:57858] AH01797: client deni
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE