A few topics slipped through and didn’t get the support they should have gotten. Mostly these were topics of general interest (possible bug). Sometimes the original poster managed to get it back to our attention but we probably lost a couple of them.
How can we improve the handling:
We could use the tagging feature (it’s possible to restrict certain tags to moderators or other groups and tag them important, possible bug or whatever)
In the beginning of each month, we open a topic where people can link their forgotten topic from last month. Some conditions must be fulfilled (be within the last month, not the only one with this issue, …)
I answer many questions here with a simple link to another post which was already solved.
You could argue that every user could/should use forum-search-function before creating a new issue. But my impression is that many newbies are to underskilled to do so.
My arguementation is different. For me frequently asked questions should result in some documentation (wiki,how-to-blog, video-tutorials, etc.)
That would be a closed loop.
We have some FAQs and howtos, they are perhaps not visible enough. A real wiki is perhaps a bit easier to structure everything and keep it updated by several users. It would make another resource to look for solutions.
Would have been great to discuss this during an afternoon and perhaps starting to work on a solution.
Yes, that’s a bit dangerous. How would we set it up to make a clear difference without much overlap. There should be more and complementary information and participation should be easier than the official docs.
sometimes you can get distracted by something else… so when something runs somehow with the most important things you wanna have you then maybe think: aww i could do this but then it gets forgotten?
sometimes its just that easy…
header of help.nextcloud.com? I haven’t found any way to change the header but if you find a way point me to it…
WRT a separate wiki, I would suggest we try to keep things in Discourse. A big advantage of discourse is that it searches existing topics when you start a new one, which answers many questions before they are asked… How many double and triple questions do you get? Imagine our old forum which didn’t help users get questions answered from existing topics - 100x worse