Nextcloud Snap Ai message in overwiev

I had installed some AI apps for testing purposes and experimented with them, but unfortunately, I didn’t get the results I had hoped for, so I uninstalled them.

Now, however, I’m seeing the following message on the overview page, and I’d like to know if—and how—I can get rid of it: ā€œTask processing success rate: Many tasks have failed over the last 12 days. Please consider checking the Nextcloud logs for errors and verifying that the AI ​​provider apps are correctly configured.ā€

The only thing that changes is the number of days; that means tomorrow, a 13 would appear there instead of a 12.

Hey @Moto, welcome back to the Nextcloud community and thanks for supporting Nextcloud snap :handshake:

Sorry to hear you are having issues with your Nextcloud snap installation. If you’ve come this far, you’re on the right track! There is a good chance someone in the community has had a similar issue and knows how to resolve it.

In order to help you we’ll need some Information to get an Idea of your setup, so complete the required support template and post the output of the following command allowing us to look at your redacted configuration file:

sudo nextcloud.occ config:list

Nextcloud logs are very verbose, thus your logs will certainly help resolve your issue. access your logs by following how to manage Nextcloud snap logs or you could run the debugging script and post the result here or paste the result of the following command:

sudo tail -n 20 /var/snap/nextcloud/current/logs/nextcloud.log

Below are some links to how-to’s answering frequently asked questions and may help you help yourself;

{"reqId":"dpLviGELM6Mm5CbiXunA","level":2,"time":"2026-06-22T09:08:41+00:00","remoteAddr":"80.147.74.92","user":"Admin","app":"PHP","method":"POST","url":"/index.php/apps/inventory/api/v1/item/6/instance/add","scriptName":"/index.php","message":"Undefined array key "place" at /var/snap/nextcloud/53545/nextcloud/extra-apps/inventory/lib/Service/IteminstanceService.php#96","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/149.0.0.0 Safari/537.36 Edg/149.0.0.0","version":"33.0.5.1","data":{"app":"PHP"}}
{"reqId":"dpLviGELM6Mm5CbiXunA","level":2,"time":"2026-06-22T09:08:41+00:00","remoteAddr":"80.147.74.92","user":"Admin","app":"PHP","method":"POST","url":"/index.php/apps/inventory/api/v1/item/6/instance/add","scriptName":"/index.php","message":"Undefined array key "price" at /var/snap/nextcloud/53545/nextcloud/extra-apps/inventory/lib/Db/IteminstanceMapper.php#107","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/149.0.0.0 Safari/537.36 Edg/149.0.0.0","version":"33.0.5.1","data":{"app":"PHP"}}
{"reqId":"dpLviGELM6Mm5CbiXunA","level":2,"time":"2026-06-22T09:08:41+00:00","remoteAddr":"80.147.74.92","user":"Admin","app":"PHP","method":"POST","url":"/index.php/apps/inventory/api/v1/item/6/instance/add","scriptName":"/index.php","message":"Undefined array key "comment" at /var/snap/nextcloud/53545/nextcloud/extra-apps/inventory/lib/Db/IteminstanceMapper.php#112","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/149.0.0.0 Safari/537.36 Edg/149.0.0.0","version":"33.0.5.1","data":{"app":"PHP"}}

@Moto, nope, that was not the correct result… please read carefully and try try again :grinning_cat_with_smiling_eyes:

Sorry… when I enter the config:list command, I get a very, very, very long list. I can’t seem to shorten it, either. What I sent was the output of the tail -n 20 command.

the output from config:list is full of this: }, ā€œOCA\ContextChat\BackgroundJobs\StorageCrawlJob-537695ā€: { ā€œlast_endedā€: 1744084190, ā€œlast_seenā€: 1744084157, ā€œlast_startedā€: 1744084157, ā€œstarted_countā€: 1 }, and i mean full…

or run the debugging script and post output here

When I enter the command from the script, the following window appears…

@Moto you’ll have to be clear about your setup, please complete the support template

  • Nextcloud Server version (e.g., 29.x.x): 33.0.5
  • Operating system and version (e.g., Ubuntu 24.04): Ubuntu 24.04.4 LTS
  • Web server and version (e.g, Apache 2.4.25):?
  • Reverse proxy and version _(e.g. nginx 1.27.2): NPM Proxy 2.12.6 (on second computer)
  • PHP version (e.g, 8.3): 8.3.31
  • Is this the first time you’ve seen this error? (Yes / No): Yes
  • When did this problem seem to first start? two weeks ago
  • Installation method (e.g. AIO, NCP, Bare Metal/Archive, etc.): SNAP
  • Are you using Cloudflare, mod_security, or similar? (Yes / No): no

No matter what I do, I can’t get any usable log entries. There are always over 100,000 characters in the log file, and the commands aren’t working—as I already demonstrated. I just want to get rid of that warning at the bottom; that’s all.

image

update your Docker HPB:Talk see High Performance Backend for Talk on Nextcloud with Docker

image

remove all AI apps and the AI assistant see: How to use OCC management console for Nextcloud snap

but you’re not giving us any information and we’re in no mood for guessing! probably you’re not using sudo nextcloud.occ your.OCC.command.here but that’s not a snap issue, its simply not reading the docs.

The HPB fix worked—thanks a lot for that. I’ve attached a list showing that I no longer have any AI apps installed, yet the message still appears. I suspect something is stuck in storage somewhere, as I had tried to generate text using the Nextcloud Assistant and OpenAI, but the process kept aborting.

Enabled:

  • activity: 6.0.0
  • admin_audit: 1.23.0
  • arbeitszeitcheck: 1.5.1
  • attendance: 1.39.1
  • bruteforcesettings: 6.0.0
  • calendar: 6.5.0
  • certificate24: 0.4.0
  • cloud_federation_api: 1.17.0
  • contacts: 8.7.1
  • contactsinteraction: 1.14.1
  • dav: 1.36.0
  • dutycheck: 0.1.17
  • federatedfilesharing: 1.23.0
  • federation: 1.23.0
  • files: 2.5.0
  • files_accesscontrol: 4.0.1
  • files_downloadlimit: 5.1.0
  • files_pdfviewer: 6.0.0
  • files_sharing: 1.25.2
  • files_trashbin: 1.23.0
  • forms: 5.3.2
  • integration_paperless: 1.0.13
  • inventory: 0.1.4
  • logcleaner: 1.5.5
  • logreader: 6.0.0
  • lookup_server_connector: 1.21.0
  • mail: 5.10.1
  • notes: 6.0.0
  • notifications: 6.0.0
  • notify_push: 1.3.3
  • oauth2: 1.21.0
  • ownershiptransfer: 1.5.0
  • password_policy: 5.0.0
  • polls: 9.1.4
  • previewgenerator: 5.13.0
  • profile: 1.2.0
  • provisioning_api: 1.23.0
  • related_resources: 4.0.0
  • richdocuments: 10.2.0
  • serverinfo: 5.0.0
  • settings: 1.16.0
  • sharebymail: 1.23.0
  • spreed: 23.0.6
  • suspicious_login: 11.0.0
  • tasks: 0.17.1
  • theming: 2.8.0
  • twofactor_backupcodes: 1.22.0
  • twofactor_nextcloud_notification: 7.0.0
  • twofactor_totp: 15.0.0
  • user_status: 1.13.0
  • viewer: 6.0.0
  • workflowengine: 2.15.0
    Disabled:
  • app_api: 33.0.0 (installed 32.0.0)
  • circles: 33.0.0 (installed 32.0.0)
  • comments: 1.23.0 (installed 1.14.0)
  • dashboard: 7.13.0 (installed 7.5.0)
  • drivermanager: 2.0.3 (installed 2.0.3)
  • emlviewer: 2.0.3 (installed 2.0.3)
  • encryption: 2.21.0 (installed 2.14.0)
  • files_external: 1.25.1 (installed 1.24.1)
  • files_reminders: 1.6.0 (installed 1.5.0)
  • files_versions: 1.26.0 (installed 1.25.0)
  • firstrunwizard: 6.0.0 (installed 2.16.0)
  • nextcloud_announcements: 5.0.0 (installed 4.0.0-dev.0)
  • photos: 6.0.0 (installed 5.0.0-dev.1)
  • privacy: 5.0.0 (installed 1.8.0)
  • recommendations: 6.0.0 (installed 5.0.0-dev.0)
  • support: 5.0.0 (installed 4.0.0-dev.0)
  • survey_client: 5.0.0 (installed 1.12.0)
  • systemtags: 1.23.0 (installed 1.22.0)
  • text: 7.0.1 (installed 3.10.1)
  • user_ldap: 1.24.0 (installed 1.23.0)
  • weather_status: 1.13.0 (installed 1.4.0)
  • webhook_listeners: 1.5.0 (installed 1.1.0-dev)

I’ve attached a screenshot (exported as a text file) to show what appears when I enter the command sudo nextcloud.occ config:list all.

well done, glad it helped :tada:

you could try restarting the snap sudo snap restart nextcloud or the entire server sudo reboot and see if that clears those AI-text-generations, but recommend you wait and see if some clued-up folks here have an idea… possibly you’ve set up some kind of workflow which keeps failing, but that’s windmill stuff…

if you have no patience at all, you cloud try this: database‐apps‐files‐maintenance Ā· nextcloud-snap/nextcloud-snap Wiki Ā· GitHub but no guarantees!

App: Context Chat — Nextcloud 34 Administration Manual

remove and clear the context chat app configs, since you’ve removed AI → that might do it!

I restarted the cloud and the entire computer as well.

I also cleaned up the MySQL database, and the Context Chat data has been deleted too.

Unfortunately, the message is still there. Maybe someone has another idea…

I ran the config:list command again and found this in the very long list:

"integration_openai": {
"analyze_image_provider_enabled": "0",
"enabled": "no",
"installed_version": "4.5.1",
"llm_provider_enabled": "0",
"models": "{"object":"list","data":\[{"id":"text-embedding-ada-002","object":"model","created":1671217299,"owned_by":"openai-internal"},{"id":"whisper-1","object":"model","created":1677532384,"owned_by":"openai-internal"},{"id":"gpt-3.5-turbo","object":"model","created":1677610602,"owned_by":"openai"},{"id":"tts-1","object":"model","created":1681940951,"owned_by":"openai-internal"},{"id":"gpt-3.5-turbo-16k","object":"model","created":1683758102,"owned_by":"openai-internal"},{"id":"davinci-002","object":"model","created":1692634301,"owned_by":"system"},{"id":"babbage-002","object":"model","created":1692634615,"owned_by":"system"},{"id":"gpt-3.5-turbo-instruct","object":"model","created":1692901427,"owned_by":"system"},{"id":"gpt-3.5-turbo-instruct-0914","object":"model","created":1694122472,"owned_by":"system"},{"id":"gpt-3.5-turbo-1106","object":"model","created":1698959748,"owned_by":"system"},{"id":"tts-1-hd","object":"model","created":1699046015,"owned_by":"system"},{"id":"tts-1-1106","object":"model","created":1699053241,"owned_by":"system"},{"id":"tts-1-hd-1106","object":"model","created":1699053533,"owned_by":"system"},{"id":"text-embedding-3-small","object":"model","created":1705948997,"owned_by":"system"},{"id":"text-embedding-3-large","object":"model","created":1705953180,"owned_by":"system"},{"id":"gpt-3.5-turbo-0125","object":"model","created":1706048358,"owned_by":"system"},{"id":"gpt-4o","object":"model","created":1715367049,"owned_by":"system"},{"id":"gpt-4o-2024-05-13","object":"model","created":1715368132,"owned_by":"system"},{"id":"gpt-4o-mini-2024-07-18","object":"model","created":1721172717,"owned_by":"system"},{"id":"gpt-4o-mini","object":"model","created":1721172741,"owned_by":"system"},{"id":"gpt-4o-2024-08-06","object":"model","created":1722814719,"owned_by":"system"},{"id":"omni-moderation-latest","object":"model","created":1731689265,"owned_by":"system"},{"id":"omni-moderation-2024-09-26","object":"model","created":1732734466,"owned_by":"system"},{"id":"o1-2024-12-17","object":"model","created":1734326976,"owned_by":"system"},{"id":"o1","object":"model","created":1734375816,"owned_by":"system"},{"id":"o3-mini","object":"model","created":1737146383,"owned_by":"system"},{"id":"o3-mini-2025-01-31","object":"model","created":1738010200,"owned_by":"system"},{"id":"gpt-4o-2024-11-20","object":"model","created":1739331543,"owned_by":"system"},{"id":"gpt-4o-mini-search-preview-2025-03-11","object":"model","created":1741390858,"owned_by":"system"},{"id":"gpt-4o-mini-search-preview","object":"model","created":1741391161,"owned_by":"system"},{"id":"gpt-4o-transcribe","object":"model","created":1742068463,"owned_by":"system"},{"id":"gpt-4o-mini-transcribe","object":"model","created":1742068596,"owned_by":"system"},{"id":"gpt-4o-mini-tts","object":"model","created":1742403959,"owned_by":"system"},{"id":"o3-2025-04-16","object":"model","created":1744133301,"owned_by":"system"},{"id":"o4-mini-2025-04-16","object":"model","created":1744133506,"owned_by":"system"},{"id":"o3","object":"model","created":1744225308,"owned_by":"system"},{"id":"o4-mini","object":"model","created":1744225351,"owned_by":"system"},{"id":"gpt-4.1-2025-04-14","object":"model","created":1744315746,"owned_by":"system"},{"id":"gpt-4.1","object":"model","created":1744316542,"owned_by":"system"},{"id":"gpt-4.1-mini-2025-04-14","object":"model","created":1744317547,"owned_by":"system"},{"id":"gpt-4.1-mini","object":"model","created":1744318173,"owned_by":"system"},{"id":"gpt-4.1-nano-2025-04-14","object":"model","created":1744321025,"owned_by":"system"},{"id":"gpt-4.1-nano","object":"model","created":1744321707,"owned_by":"system"},{"id":"gpt-image-1","object":"model","created":1745517030,"owned_by":"system"},{"id":"gpt-4o-transcribe-diarize","object":"model","created":1750798887,"owned_by":"system"},{"id":"gpt-5-chat-latest","object":"model","created":1754073306,"owned_by":"system"},{"id":"gpt-5-2025-08-07","object":"model","created":1754075360,"owned_by":"system"},{"id":"gpt-5","object":"model","created":1754425777,"owned_by":"system"},{"id":"gpt-5-mini-2025-08-07","object":"model","created":1754425867,"owned_by":"system"},{"id":"gpt-5-mini","object":"model","created":1754425928,"owned_by":"system"},{"id":"gpt-5-nano-2025-08-07","object":"model","created":1754426303,"owned_by":"system"},{"id":"gpt-5-nano","object":"model","created":1754426384,"owned_by":"system"},{"id":"gpt-audio-2025-08-28","object":"model","created":1756256146,"owned_by":"system"},{"id":"gpt-realtime","object":"model","created":1756271701,"owned_by":"system"},{"id":"gpt-realtime-2025-08-28","object":"model","created":1756271773,"owned_by":"system"},{"id":"gpt-audio","object":"model","created":1756339249,"owned_by":"system"},{"id":"gpt-5-codex","object":"model","created":1757527818,"owned_by":"system"},{"id":"gpt-image-1-mini","object":"model","created":1758845821,"owned_by":"system"},{"id":"gpt-5-pro-2025-10-06","object":"model","created":1759469707,"owned_by":"system"},{"id":"gpt-5-pro","object":"model","created":1759469822,"owned_by":"system"},{"id":"gpt-audio-mini","object":"model","created":1759512027,"owned_by":"system"},{"id":"gpt-audio-mini-2025-10-06","object":"model","created":1759512137,"owned_by":"system"},{"id":"gpt-5-search-api","object":"model","created":1759514629,"owned_by":"system"},{"id":"gpt-realtime-mini","object":"model","created":1759517133,"owned_by":"system"},{"id":"gpt-realtime-mini-2025-10-06","object":"model","created":1759517175,"owned_by":"system"},{"id":"sora-2","object":"model","created":1759708615,"owned_by":"system"},{"id":"sora-2-pro","object":"model","created":1759708663,"owned_by":"system"},{"id":"gpt-5-search-api-2025-10-14","object":"model","created":1760043960,"owned_by":"system"},{"id":"gpt-5.1-chat-latest","object":"model","created":1762547951,"owned_by":"system"},{"id":"gpt-5.1-2025-11-13","object":"model","created":1762800353,"owned_by":"system"},{"id":"gpt-5.1","object":"model","created":1762800673,"owned_by":"system"},{"id":"gpt-5.1-codex","object":"model","created":1762988221,"owned_by":"system"},{"id":"gpt-5.1-codex-mini","object":"model","created":1763007109,"owned_by":"system"},{"id":"gpt-5.1-codex-max","object":"model","created":1763671532,"owned_by":"system"},{"id":"gpt-image-1.5","object":"model","created":1764030620,"owned_by":"system"},{"id":"gpt-5.2-2025-12-11","object":"model","created":1765313028,"owned_by":"system"},{"id":"gpt-5.2","object":"model","created":1765313051,"owned_by":"system"},{"id":"gpt-5.2-pro-2025-12-11","object":"model","created":1765343959,"owned_by":"system"},{"id":"gpt-5.2-pro","object":"model","created":1765343983,"owned_by":"system"},{"id":"gpt-5.2-chat-latest","object":"model","created":1765344352,"owned_by":"system"},{"id":"gpt-4o-mini-transcribe-2025-12-15","object":"model","created":1765610407,"owned_by":"system"},{"id":"gpt-4o-mini-transcribe-2025-03-20","object":"model","created":1765610545,"owned_by":"system"},{"id":"gpt-4o-mini-tts-2025-03-20","object":"model","created":1765610731,"owned_by":"system"},{"id":"gpt-4o-mini-tts-2025-12-15","object":"model","created":1765610837,"owned_by":"system"},{"id":"gpt-realtime-mini-2025-12-15","object":"model","created":1765612007,"owned_by":"system"},{"id":"gpt-audio-mini-2025-12-15","object":"model","created":1765760008,"owned_by":"system"},{"id":"chatgpt-image-latest","object":"model","created":1765925279,"owned_by":"system"},{"id":"gpt-5.2-codex","object":"model","created":1766164985,"owned_by":"system"},{"id":"gpt-5.3-codex","object":"model","created":1770537915,"owned_by":"system"},{"id":"gpt-realtime-1.5","object":"model","created":1771461469,"owned_by":"system"},{"id":"gpt-audio-1.5","object":"model","created":1771550885,"owned_by":"system"},{"id":"gpt-4o-search-preview","object":"model","created":1771905534,"owned_by":"system"},{"id":"gpt-4o-search-preview-2025-03-11","object":"model","created":1771905621,"owned_by":"system"},{"id":"gpt-5.3-chat-latest","object":"model","created":1772236571,"owned_by":"system"},{"id":"gpt-5.4-2026-03-05","object":"model","created":1772654062,"owned_by":"system"},{"id":"gpt-5.4-pro","object":"model","created":1772659601,"owned_by":"system"},{"id":"gpt-5.4-pro-2026-03-05","object":"model","created":1772659657,"owned_by":"system"},{"id":"gpt-5.4","object":"model","created":1772691852,"owned_by":"system"},{"id":"gpt-5.4-nano-2026-03-17","object":"model","created":1773450837,"owned_by":"system"},{"id":"gpt-5.4-nano","object":"model","created":1773450870,"owned_by":"system"},{"id":"gpt-5.4-mini-2026-03-17","object":"model","created":1773451076,"owned_by":"system"},{"id":"gpt-5.4-mini","object":"model","created":1773451123,"owned_by":"system"},{"id":"gpt-image-2","object":"model","created":1776399795,"owned_by":"system"},{"id":"gpt-image-2-2026-04-21","object":"model","created":1776399994,"owned_by":"system"},{"id":"gpt-5.5","object":"model","created":1776824847,"owned_by":"system"},{"id":"gpt-5.5-2026-04-23","object":"model","created":1776839241,"owned_by":"system"},{"id":"gpt-5.5-pro","object":"model","created":1776894349,"owned_by":"system"},{"id":"gpt-5.5-pro-2026-04-23","object":"model","created":1776894470,"owned_by":"system"},{"id":"chat-latest","object":"model","created":1777704602,"owned_by":"system"},{"id":"gpt-realtime-translate","object":"model","created":1777950216,"owned_by":"system"},{"id":"gpt-realtime-2","object":"model","created":1778006032,"owned_by":"system"},{"id":"gpt-realtime-whisper","object":"model","created":1778012060,"owned_by":"system"}\]}",
"stt_provider_enabled": "0",
"t2i_provider_enabled": "0",
"translation_provider_enabled": "0",
"tts_provider_enabled": "0",
"types": "",
"url": "",
"use_max_completion_tokens_param": "0",
"api_key": "***REMOVED SENSITIVE VALUE***",
"basic_password": "***REMOVED SENSITIVE VALUE***",
"basic_user": "",
"default_completion_model_id": "Default",
"default_image_model_id": "Default",
"default_image_size": "",
"default_speech_model_id": "Default",
"default_speech_voice": "alloy",
"default_stt_model_id": "Default",
"image_api_key": "***REMOVED SENSITIVE VALUE***",
"image_basic_password": "***REMOVED SENSITIVE VALUE***",
"image_request_timeout": "240",
"image_service_name": "",
"image_url": "",
"image_use_basic_auth": "0",
"llm_extra_params": "",
"quota_period": "{"length":30,"unit":"day","day":1}",
"quotas": "\[0,0,0,0\]",
"service_name": "",
"stt_api_key": "***REMOVED SENSITIVE VALUE***",
"stt_basic_password": "***REMOVED SENSITIVE VALUE***",
"stt_request_timeout": "240",
"stt_service_name": "",
"stt_url": "",
"stt_use_basic_auth": "0",
"tts_api_key": "***REMOVED SENSITIVE VALUE***",
"tts_basic_password": "***REMOVED SENSITIVE VALUE***",
"tts_request_timeout": "240",
"tts_service_name": "",
"tts_url": "",
"tts_use_basic_auth": "0",
"tts_voices": "[ ]",
"usage_storage_time": 30

try to remove this from your instance… dunno where its installed, probably administration section somewhere, then you should be fine.

I’ve resolved the issue.

There were leftover entries from Nextcloud Assistant and OpenAI in the SQL database, which I deleted.

However, the notification persisted.

It turned out there were also two faulty tasks from richdocuments in the SQL database (related to text generation via OpenAI); I deleted those as well.

I used Perplexity to get the exact commands for this, and the error message is now gone.

Thanks again for the help, especially since you also assisted with the HPB.