Basic Info
Nextcloud Server version: 31.0.5
Operating system and version (e.g., Ubuntu 24.04): Debian GNU/Linux 12 (bookworm) x86_64
Web server and version (e.g, Apache 2.4.25): ?
Reverse proxy and version _(e.g. nginx 1.27.2): n/a
PHP version (e.g, 8.3): 8.3.21
Is this the first time you’ve seen this error? (Yes / No):Yes
When did this problem seem to first start? April 2025
Installation method :AIO
Are you using Cloudflare, mod_security, or similar? (Yes / No)
Summary
My Collabora has stopped working it gives the following error in the Nextcloud Office settings
Could not establish connection to the Collabora Online server.
Failed to connect to the remote server: cURL error 28: Operation timed out after 5002 milliseconds with 0 bytes received (see libcurl - Error Codes) for https://cpusacleveland.net/hosting/discovery
nextcloud.log
{"reqId":"newnJh1uHO5mLUMgG6nK","level":2,"time":"2025-06-02T02:03:13+00:00","remoteAddr":"127.0.0.1","user":"Lexi","app":"settings","method":"GET","url":"/settings/apps","message":"Value type is set to zero (0) in database. This is fine only during the upgrade process from 28 to
29.","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:139.0) Gecko/20100101 Firefox/139.0","version":"31.0.5.1","data":{"app":"settings","key":"appstore-fetcher-lastFailure"}}
{"reqId":"newnJh1uHO5mLUMgG6nK","level":2,"time":"2025-06-02T02:03:13+00:00","remoteAddr":"127.0.0.1","user":"Lexi","app":"appstoreFetcher","method":"GET","url":"/settings/apps","message":"unknown config key","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:139.0) Gecko/20100101
Firefox/139.0","version":"31.0.5.1","exception":{"Exception":"OCP\\Exceptions\\AppConfigUnknownKeyException","Message":"unknown config
key","Code":0,"Trace":[{"file":"/var/www/html/lib/private/AppConfig.php","line":816,"function":"isLazy","class":"OC\\AppConfig","type":"->","args":["settings","appstore-fetcher-lastFailure"]},{"file":"/var/www/html/lib/private/AppConfig.php","line":1346,"function":"setTypedValue","clas
s":"OC\\AppConfig","type":"->","args":["settings","appstore-fetcher-lastFailure","1748829793",false,2]},{"file":"/var/www/html/lib/private/AllConfig.php","line":184,"function":"setValue","class":"OC\\AppConfig","type":"->","args":["settings","appstore-fetcher-lastFailure","1748829793"]
},{"file":"/var/www/html/lib/private/App/AppStore/Fetcher/Fetcher.php","line":91,"function":"setAppValue","class":"OC\\AllConfig","type":"->","args":["settings","appstore-fetcher-lastFailure","1748829793"]},{"file":"/var/www/html/lib/private/App/AppStore/Fetcher/AppFetcher.php","line":
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My browser is Firefox
Configuration
{
“system”: {
“one-click-instance”: true,
“one-click-instance.user-limit”: 100,
“memcache.local”: “\OC\Memcache\APCu”,
“apps_paths”: [
{
“path”: “/var/www/html/apps”,
“url”: “/apps”,
“writable”: false
},
{
“path”: “/var/www/html/custom_apps”,
“url”: “/custom_apps”,
“writable”: true
}
],
“appsallowlist”: false,
“check_data_directory_permissions”: false,
“memcache.distributed”: “\OC\Memcache\Redis”,
“memcache.locking”: “\OC\Memcache\Redis”,
“redis”: {
“host”: “REMOVED SENSITIVE VALUE”,
“password”: “REMOVED SENSITIVE VALUE”,
“port”: 6379
},
“overwritehost”: “REDACTED DOMAIN”,
“overwriteprotocol”: “https”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
“localhost”,
“REDACTED Domain”
],
“datadirectory”: “REMOVED SENSITIVE VALUE”,
“dbtype”: “pgsql”,
“version”: “31.0.5.1”,
“overwrite.cli.url”: “REDACTED”,
“dbname”: “REMOVED SENSITIVE VALUE”,
“dbhost”: “REMOVED SENSITIVE VALUE”,
“dbport”: “”,
“dbtableprefix”: “oc_”,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“installed”: true,
“instanceid”: “REMOVED SENSITIVE VALUE”,
“maintenance”: false,
“updatedirectory”: “/nc-updater”,
“loglevel”: “2”,
“log_type”: “file”,
“logfile”: “/var/www/html/data/nextcloud.log”,
“log_rotate_size”: “10485760”,
“log.condition”: {
“apps”: [
“admin_audit”
]
},
“preview_max_x”: “2048”,
“preview_max_y”: “2048”,
“jpeg_quality”: “60”,
“enabledPreviewProviders”: {
“1”: “OC\Preview\Image”,
“2”: “OC\Preview\MarkDown”,
“3”: “OC\Preview\MP3”,
“4”: “OC\Preview\TXT”,
“5”: “OC\Preview\OpenDocument”,
“6”: “OC\Preview\Movie”,
“7”: “OC\Preview\Krita”,
“0”: “OC\Preview\Imaginary”,
“23”: “OC\Preview\ImaginaryPDF”
},
“enable_previews”: true,
“upgrade.disable-web”: true,
“mail_smtpmode”: “smtp”,
“trashbin_retention_obligation”: “auto, 30”,
“versions_retention_obligation”: “auto, 30”,
“activity_expire_days”: “30”,
“simpleSignUpLink.shown”: false,
“share_folder”: “/Shared”,
“one-click-instance.link”: “https://nextcloud.com/all-in-one/”,
“upgrade.cli-upgrade-link”: “https://github.com/nextcloud/all-in-one/discussions/2726”,
“maintenance_window_start”: 100,
“allow_local_remote_servers”: true,
“davstorage.request_timeout”: 3600,
“htaccess.RewriteBase”: “/”,
“dbpersistent”: false,
“auth.bruteforce.protection.enabled”: true,
“ratelimit.protection.enabled”: true,
“files_external_allow_create_new_local”: false,
“trusted_proxies”: “REMOVED SENSITIVE VALUE”,
“preview_imaginary_url”: “REMOVED SENSITIVE VALUE”,
“preview_imaginary_key”: “REMOVED SENSITIVE VALUE”,
“mail_sendmailmode”: “smtp”,
“mail_smtphost”: “REMOVED SENSITIVE VALUE”,
“mail_smtpauth”: 1,
“mail_smtpname”: “REMOVED SENSITIVE VALUE”,
“mail_smtppassword”: “REMOVED SENSITIVE VALUE”,
“mail_smtpport”: “465”,
“mail_from_address”: “REMOVED SENSITIVE VALUE”,
“mail_domain”: “REMOVED SENSITIVE VALUE”,
“mail_smtpsecure”: “ssl”,
“documentation_url.server_logs”: “https://github.com/nextcloud/all-in-one/discussions/5425”,
“updater.release.channel”: “stable”,
“app_install_overwrite”: [
“nextcloud-aio”,
“wopi”
],
“DOMAIN”:[REDACTED]
}
}
App List
Enabled:
- activity: 4.0.0
- admin_audit: 1.21.0
- app_api: 5.0.2
- bruteforcesettings: 4.0.0
- calendar: 5.3.0
- cfg_share_links: 7.0.1
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- collectives: 2.17.1
- comments: 1.21.0
- contacts: 7.1.1
- contactsinteraction: 1.12.0
- context_chat: 4.3.0
- dashboard: 7.11.0
- dav: 1.33.0
- deck: 1.15.1
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_antivirus: 6.0.2
- files_downloadlimit: 4.0.0
- files_external: 1.23.0
- files_fulltextsearch: 31.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- fileslibreofficeedit: 2.0.1
- firstrunwizard: 4.0.0
- forms: 5.1.0
- fulltextsearch: 31.0.0
- fulltextsearch_elasticsearch: 31.0.0
- libresign: 11.2.3
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- memegen: 1.1.3
- music: 2.1.4
- nextcloud-aio: 0.7.0
- nextcloud_announcements: 3.0.0
- notes: 4.12.1
- notifications: 4.0.0
- notify_push: 1.1.0
- oauth2: 1.19.1
- occweb: 0.2.3
- password_policy: 3.0.0
- photos: 4.0.0-dev.1
- polls: 8.0.0-beta8
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- richdocuments: 8.7.0
- richdocumentscode: 25.4.202
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- socialsharing_telegram: 3.3.0
- spreed: 21.1.0
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- talk_matterbridge: 1.31.1026000
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- twofactor_totp: 13.0.0-dev.0
- twothousandandfortyeight: 1.0.2
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- whiteboard: 1.0.5
- workflowengine: 2.13.0
Disabled:
- assistant: 2.4.0 (installed 2.4.0)
- encryption: 2.19.0
- integration_peertube: 1.2.0 (installed 1.2.0)
- integration_youtube: 0.3.1 (installed 0.3.1)
- mail: 5.1.1 (installed 5.1.1)
- officeonline: 3.1.0 (installed 3.1.0)
- snappymail: 2.38.2 (installed 2.38.2)
- suspicious_login: 9.0.1
- twofactor_nextcloud_notification: 5.0.0
- unsplash: 3.1.0 (installed 3.1.0)
- updatenotification: 1.21.0 (installed 1.19.1)
- user_ldap: 1.22.0
- wopi: 3.5.11 (installed 3.5.11)
