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The Basics
- Nextcloud Server version (e.g., 29.x.x):
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- Operating system and version (e.g., Ubuntu 24.04):
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- Web server and version (e.g, Apache 2.4.25):
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- Reverse proxy and version _(e.g. nginx 1.27.2)
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Summary of the issue you are facing:
[…]
Steps to replicate it (hint: details matter!):
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log
located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE HERE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system
or similar is best, but, if not possible, the contents of your config.php
file from /path/to/nextcloud
is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list
(if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted text
formatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
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I am trying to figure out the best way to setup nextcloud on a new installation. currently running proxmox, with a truenas vm. It seems like i can either run nextcloud aio on docker in an ubuntu vm on proxmox, but i was trying to set that up and having a terrible time getting it to work. all the port settings, caddy using the same ports, containers not starting etc. i only know enough to be extremely dangerous… it apeara you can also run nextcloud in truenas. i have not tried that yet. my requirements are
-run nextcloud
-access truenas smb filestorage through nextcloud
-access nextcloud from outside my network with ssl worhout a vpn or cloudflare tunnel
-npt use ports 80 or 443 as they are blocked by my isp
-keep in mind the fact that i want to run a bunch of arr things, jellyfin, homeassistant, invoiceninja, etc.
I’m trying to figure out the best way to learn how to set all this up. i have been juat asking chatgpt, but it keeps veing extremely annoying and forgetting previous things i told it and giving me advice contrary to those previous things…
anyway, i just need a little direction on how to get started.
Thanks,
Tim