Missing folders, can see locally but not via web interface

enchained · June 6, 2019, 5:02pm

Hi. I’m sorry to say that if you’re using external storage app, it’s probably going to disappear again - it’s a known issue. Re-adding fixes it only temporary, same with re-scanning, and there’s an issue with scan -all command that it rewrites the folder change date displayed in the cloud interface (fixable by editing the database). (also related owncloud issue)

I found this project for scanning based on filesystem update events (makes more sense than scan on cron schedule) and it says that it’s external storage-compatible too, but didn’t have the time to test it yet since I’m running it all under docker compose and use local storage from host as the external one.

Currently I have a script set up that scans the files and rewrites the folder dates back (modified that bit in the script myself), and I run it manually every time a friend doesn’t see something in the cloud (happens more often when there’s a lot of new subfolders added).

Also I heard that creating a file/folder on the same level as disappeared one can trigger an update. I didn’t test it yes but it can be helpful for users without the admin access, if you don’t want to set up auto-scans.

I don’t quite understand why this crucial bug still exists, maybe not that much people are using external storage, and not with that many subdirectory levels.

Also, I noticed that external storage is much slower when mounted as a webdav network drive, and it always shows errors upon deleting or moving files (then refresh shows actions were successful), and once in a while it decides to un-share one of my external storage entries (as if it was re-added, maybe connected to disapppearing), and I’m unable to upload big files via web there for some reason (was using local nextcloud data folder with cron script to update permissions on external changes before, it was much faster and without issues, but it wasn’t supposed to be used this way, so I moved to external storage app).

Somewhat relevant topics:

github.com/nextcloud/server

Folders/Files of external storage aren´t appearing in Nextcloud web/client

opened 10:14AM - 10 Dec 16 UTC

closed 07:09AM - 10 Apr 20 UTC

fpPierre

bug feature: external storage 0. Needs triage

Good Morning everybody, I do have a issue, with a integrated external storage… of my Nextcloud environment. The storage was integrated at the admin page by using ftp. Thus it isn´t related to a user but to the system. The configuration of this storage is set to encrypted and without rescan (in the beginning it was activated to check at every access) the external storage. All data (folders as well as files) on that storage was upload by nextcloud (no direct uploads to the ftp storage). Suddenly the contents of that storage disappears (not all at the same time but in differnet steps until the folder became empty) on nextcloud web and the clients removed the files from lokal sync folders. To reintegrate the "lost" data I started a "files:scan --all" but except a couple of short appearings of some folders, the main folder remains as an empty one. I found out that suspiciously I can browse into all folders by typing in the directory within the url. This is also possible for the files. After I done this for a particular file or folder, it appears in the filebrowser of nextcloud web as well as in the clients. While I was doing that I monitored the database and the servers` data folder but wasn´t able to encounter differences. Unfortunately by somehow the files disappear randomly hours later. Maybe by some sync tasks of further processes. Under the bottom I do have the question what I´m able to do for a complete reintegration including all folders and files without losing the encryption keys to get access to my data. Environment: VM on CentOS HOST with SolusVM VM resources: OS - Ubuntu 16.04.1 LTS CPU - 14 cores (have to look for the particular cpu) memory - 23,54 GB working memory swp - 16GB space / disc - 3,1tb ssd RAID 5 PHP 7.08 MYSQL 5.5.37 Nextcloud: 10.0.2 (9.1.2.2) encountered log entries: fseek() - stream does not seeking and stat() ssl handshake timed out / stat failed for ftps<- the integration is with ftp and not with sftp Cheers, Pierre

github.com/nextcloud/server

SMB Share Folder Missing

opened 08:03AM - 25 Oct 17 UTC

closed 09:06PM - 18 Dec 17 UTC

rhaerri

needs info feature: external storage

### Steps to reproduce 1. Open Subfolders on external Storage in Nextcloud 2. …Look at Files and Folders and compare to the Windows Server Share ### Expected behaviour 1. Open Subfolders on external Storage in Nextcloud 2. See all Files and Folders in the Subfolder ### Actual behaviour Open Subfolders and see only none or very few of the Folders and Files. ### Server configuration **Operating system**: Ubuntu 16.04.3 LTS **Web server:** Apache 2.4.18 **Database:** MariaDB/MySQL 10.0.31 **PHP version:** 7.0.22 **Nextcloud version:** (see Nextcloud admin page) 12.0.3.3 **Updated from an older Nextcloud/ownCloud or fresh install:** Update from 10 to 11 and 11 to 12 **Where did you install Nextcloud from:** 10 to 11 -> WebUpdate 11 to 12 -> Manual Update with the ZIP from Nextcloud.com **Signing status:** No errors have been found. **List of activated apps:** Enabled: - activity: 2.5.2 - admin_audit: 1.2.0 - bruteforcesettings: 1.0.2 - comments: 1.2.0 - dav: 1.3.0 - federatedfilesharing: 1.2.0 - federation: 1.2.0 - files: 1.7.2 - files_external: 1.3.0 - files_pdfviewer: 1.1.1 - files_sharing: 1.4.0 - files_texteditor: 2.4.1 - files_trashbin: 1.2.0 - files_versions: 1.5.0 - files_videoplayer: 1.1.0 - firstrunwizard: 2.1 - gallery: 17.0.0 - logreader: 2.0.0 - lookup_server_connector: 1.0.0 - nextcloud_announcements: 1.1 - notifications: 2.0.0 - oauth2: 1.0.5 - password_policy: 1.2.2 - provisioning_api: 1.2.0 - serverinfo: 1.2.0 - sharebymail: 1.2.0 - survey_client: 1.0.0 - systemtags: 1.2.0 - theming: 1.3.0 - twofactor_backupcodes: 1.1.1 - updatenotification: 1.2.0 - user_ldap: 1.2.1 - workflowengine: 1.2.0 Disabled: - encryption - user_external **Nextcloud configuration:** ```json { "system": { "instanceid": "ocos44vk4u5o", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "box.customer.ch" ], "datadirectory": "\/var\/www\/nextcloud\/data", "overwrite.cli.url": "https:\/\/box.customer.ch\/", "dbtype": "mysql", "version": "12.0.3.3", "dbname": "nextcloud2", "dbhost": "localhost", "dbport": "", "dbtableprefix": "oc_", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "logtimezone": 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}, "serverinfo": { "enabled": "yes", "installed_version": "1.2.0", "types": "" }, "sharebymail": { "enabled": "yes", "installed_version": "1.2.0", "types": "filesystem" }, "survey_client": { "enabled": "yes", "installed_version": "1.0.0", "last_report": 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"last_sent": "1508915560", "types": "" }, "systemtags": { "enabled": "yes", "installed_version": "1.2.0", "types": "logging" }, "theming": { "backgroundMime": "backgroundColor", "cachebuster": "9", "color": "#38D9D9", "enabled": "yes", "installed_version": "1.3.0", "logoMime": "image\/svg+xml", "name": "customer Box", "types": "logging", "url": "https:\/\/box.customer.ch" }, "twofactor_backupcodes": { "enabled": "yes", "installed_version": "1.1.1", "types": "" }, "updatenotification": { "core": "11.0.5.1", "enabled": "yes", "installed_version": "1.2.0", "types": "", "update_check_errors": "0" }, "user_ldap": { "cleanUpJobOffset": "100", "enabled": "yes", "has_memberof_filter_support": "1", "home_folder_naming_rule": "", "installed_version": "1.2.1", "last_jpegPhoto_lookup": "0", "ldap_agent_password": "***REMOVED SENSITIVE VALUE***", "ldap_attributes_for_group_search": "", "ldap_attributes_for_user_search": "", "ldap_backup_host": "", "ldap_backup_port": "", "ldap_base": "DC=customer,DC=ch", "ldap_base_groups": "DC=customer,DC=ch", "ldap_base_users": "DC=customer,DC=ch", "ldap_cache_ttl": "600", "ldap_configuration_active": "1", "ldap_default_ppolicy_dn": "", "ldap_display_name": "displayname", "ldap_dn": "CN=Service Account Owncloud,OU=Service-Admin-Accounts,OU=customer,DC=customer,DC=ch", "ldap_dynamic_group_member_url": "", "ldap_email_attr": "mail", "ldap_experienced_admin": "0", "ldap_expert_username_attr": "sAMAccountName", "ldap_expert_uuid_group_attr": "", "ldap_expert_uuid_user_attr": "sAMAccountName", "ldap_gid_number": "gidNumber", "ldap_group_display_name": "cn", "ldap_group_filter": "(|(cn=usr_Owncloud)(cn=usr_Owncloud_Mont)(cn=usr_Owncloud_PL)(cn=usr_Owncloud_Planung)(cn=usr_Owncloud_Poweruser)(cn=usr_Owncloud_ST)(cn=usr_Owncloud_Admin)(cn=usr_Owncloud_datalogger)(cn=usr_Owncloud_Marketing)(cn=usr_Owncloud_Feuerschutz))", "ldap_group_filter_mode": "0", "ldap_group_member_assoc_attribute": "member", "ldap_groupfilter_groups": "usr_Owncloud\nusr_Owncloud_Mont\nusr_Owncloud_PL\nusr_Owncloud_Planung\nusr_Owncloud_Poweruser\nusr_Owncloud_ST\nusr_Owncloud_Admin\nusr_Owncloud_datalogger\nusr_Owncloud_Marketing\nusr_Owncloud_Feuerschutz", "ldap_groupfilter_objectclass": "", "ldap_host": "customer.ch", "ldap_login_filter": "(&(&(|(objectclass=person))(|(|(memberof=CN=usr_Owncloud,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5361))(|(memberof=CN=usr_Owncloud_Admin,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5401))(|(memberof=CN=usr_Owncloud_Mont,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5798))(|(memberof=CN=usr_Owncloud_PL,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5393))(|(memberof=CN=usr_Owncloud_Planung,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5397))(|(memberof=CN=usr_Owncloud_Poweruser,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5395))(|(memberof=CN=usr_Owncloud_ST,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5797))(|(memberof=CN=usr_Owncloud_datalogger,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5396))))(|(samaccountname=%uid)(|(mailPrimaryAddress=%uid)(mail=%uid))))", "ldap_login_filter_mode": "0", "ldap_loginfilter_attributes": "", "ldap_loginfilter_email": "1", "ldap_loginfilter_username": "1", "ldap_nested_groups": "0", "ldap_override_main_server": "", "ldap_paging_size": "500", "ldap_port": "389", "ldap_quota_attr": "", "ldap_quota_def": "", "ldap_tls": "0", "ldap_turn_off_cert_check": "0", "ldap_turn_on_pwd_change": "0", "ldap_user_display_name_2": "", "ldap_user_filter_mode": "0", "ldap_userfilter_groups": "usr_Owncloud\nusr_Owncloud_Admin\nusr_Owncloud_Mont\nusr_Owncloud_PL\nusr_Owncloud_Planung\nusr_Owncloud_Poweruser\nusr_Owncloud_ST\nusr_Owncloud_datalogger\nusr_Owncloud_Marketing\nusr_Owncloud_Feuerschutz", "ldap_userfilter_objectclass": "person", "ldap_userlist_filter": "(&(|(objectclass=person))(|(|(memberof=CN=usr_Owncloud,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5361))(|(memberof=CN=usr_Owncloud_Admin,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5401))(|(memberof=CN=usr_Owncloud_Mont,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5798))(|(memberof=CN=usr_Owncloud_PL,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5393))(|(memberof=CN=usr_Owncloud_Planung,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5397))(|(memberof=CN=usr_Owncloud_Poweruser,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5395))(|(memberof=CN=usr_Owncloud_ST,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5797))(|(memberof=CN=usr_Owncloud_datalogger,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5396))(|(memberof=CN=usr_Owncloud_Marketing,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5804))(|(memberof=CN=usr_Owncloud_Feuerschutz,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5805))))", "types": "authentication", "use_memberof_to_detect_membership": "1" }, "workflowengine": { "enabled": "yes", "installed_version": "1.2.0", "types": "filesystem" } } } ``` **Are you using external storage, if yes which one:** SMB to Windows Server 2012 R2 **Are you using encryption:** no **Are you using an external user-backend, if yes which one:** LDAP to Windows AD #### LDAP configuration (delete this part if not used) ``` +-------------------------------+-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | Configuration | | +-------------------------------+-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | hasMemberOfFilterSupport | 1 | | hasPagedResultSupport | | | homeFolderNamingRule | | | lastJpegPhotoLookup | 0 | | ldapAgentName | CN=Service Account Owncloud,OU=Service-Admin-Accounts,OU=customer,DC=customer,DC=ch | | ldapAgentPassword | *** | | ldapAttributesForGroupSearch | | | ldapAttributesForUserSearch | | | ldapBackupHost | | | ldapBackupPort | | | ldapBase | DC=customer,DC=ch | | ldapBaseGroups | DC=customer,DC=ch | | ldapBaseUsers | DC=customer,DC=ch | | ldapCacheTTL | 600 | | ldapConfigurationActive | 1 | | ldapDefaultPPolicyDN | | | ldapDynamicGroupMemberURL | | | ldapEmailAttribute | mail | | ldapExperiencedAdmin | 0 | | ldapExpertUUIDGroupAttr | | | ldapExpertUUIDUserAttr | sAMAccountName | | ldapExpertUsernameAttr | sAMAccountName | | ldapGidNumber | gidNumber | | ldapGroupDisplayName | cn | | ldapGroupFilter | (|(cn=usr_Owncloud)(cn=usr_Owncloud_Mont)(cn=usr_Owncloud_PL)(cn=usr_Owncloud_Planung)(cn=usr_Owncloud_Poweruser)(cn=usr_Owncloud_ST)(cn=usr_Owncloud_Admin)(cn=usr_Owncloud_datalogger)(cn=usr_Owncloud_Marketing)(cn=usr_Owncloud_Feuerschutz)) | | ldapGroupFilterGroups | usr_Owncloud;usr_Owncloud_Mont;usr_Owncloud_PL;usr_Owncloud_Planung;usr_Owncloud_Poweruser;usr_Owncloud_ST;usr_Owncloud_Admin;usr_Owncloud_datalogger;usr_Owncloud_Marketing;usr_Owncloud_Feuerschutz | | ldapGroupFilterMode | 0 | | ldapGroupFilterObjectclass | | | ldapGroupMemberAssocAttr | member | | ldapHost | customer.ch | | ldapIgnoreNamingRules | | | ldapLoginFilter | (&(&(|(objectclass=person))(|(|(memberof=CN=usr_Owncloud,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5361))(|(memberof=CN=usr_Owncloud_Admin,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5401))(|(memberof=CN=usr_Owncloud_Mont,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5798))(|(memberof=CN=usr_Owncloud_PL,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5393))(|(memberof=CN=usr_Owncloud_Planung,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5397))(|(memberof=CN=usr_Owncloud_Poweruser,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5395))(|(memberof=CN=usr_Owncloud_ST,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5797))(|(memberof=CN=usr_Owncloud_datalogger,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5396))))(|(samaccountname=%uid)(|(mailPrimaryAddress=%uid)(mail=%uid)))) | | ldapLoginFilterAttributes | | | ldapLoginFilterEmail | 1 | | ldapLoginFilterMode | 0 | | ldapLoginFilterUsername | 1 | | ldapNestedGroups | 0 | | ldapOverrideMainServer | | | ldapPagingSize | 500 | | ldapPort | 389 | | ldapQuotaAttribute | | | ldapQuotaDefault | | | ldapTLS | 0 | | ldapUserDisplayName | displayname | | ldapUserDisplayName2 | | | ldapUserFilter | (&(|(objectclass=person))(|(|(memberof=CN=usr_Owncloud,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5361))(|(memberof=CN=usr_Owncloud_Admin,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5401))(|(memberof=CN=usr_Owncloud_Mont,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5798))(|(memberof=CN=usr_Owncloud_PL,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5393))(|(memberof=CN=usr_Owncloud_Planung,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5397))(|(memberof=CN=usr_Owncloud_Poweruser,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5395))(|(memberof=CN=usr_Owncloud_ST,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5797))(|(memberof=CN=usr_Owncloud_datalogger,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5396))(|(memberof=CN=usr_Owncloud_Marketing,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5804))(|(memberof=CN=usr_Owncloud_Feuerschutz,OU=Gruppen-Owncloud,OU=customer,DC=customer,DC=ch)(primaryGroupID=5805)))) | | ldapUserFilterGroups | usr_Owncloud;usr_Owncloud_Admin;usr_Owncloud_Mont;usr_Owncloud_PL;usr_Owncloud_Planung;usr_Owncloud_Poweruser;usr_Owncloud_ST;usr_Owncloud_datalogger;usr_Owncloud_Marketing;usr_Owncloud_Feuerschutz | | ldapUserFilterMode | 0 | | ldapUserFilterObjectclass | person | | ldapUuidGroupAttribute | auto | | ldapUuidUserAttribute | auto | | turnOffCertCheck | 0 | | turnOnPasswordChange | 0 | | useMemberOfToDetectMembership | 1 | +-------------------------------+-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ ``` ### Client configuration **Browser:** Google Chrome 61.0.3163.100, Firefox 55.0.3 **Operating system:** Windows 10, Windows 7, Windows Server 2012 R2, Windows Server 2016 ### Logs #### Web server error log [Logs](https://gist.github.com/rhaerri/9efe614492ed5c7a508d1222278be804) #### Nextcloud log (data/nextcloud.log) See Web Log In the Logs are also very much Entries regarding "name is not a valid user anymore". But i've seen this should be fixed in 12.0.4 so i deleted them out of the Log. #### Browser log [The network log](https://gist.github.com/rhaerri/2a8aee390ba6ebe9284169762c0fff09) #### Others I've also created a Thread in the Help Section in February when we also expected the Issue on an other Installation. [SMB Share Folder Missing](https://help.nextcloud.com/t/smb-share-folder-missing/8400)