Lost Access to All Files in the Instance after Upgrading to v25.0.0

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1

Hi all, after upgrading my instance to v25.0.0 I lost access to all files stored in my instance. Nextcloud clients cannot sync with the instance anymore; opening the “All Files” tab in the Web UI shows nothing but this error message:

This directory is unavailable, please check the logs or contact the administrator

The updater did not report any error during the upgrade. Running occ maintenance:repair did not solve the problem; judging by the output nothing has been identified as broken and repaired.

Two errors were recorded in the log after the upgrade. I am not sure how much they are related to the problem, but please see snippets below.

Nextcloud version: 25.0.0
Operating system and version: Raspberry Pi OS 11 (bullseye)
Apache or nginx version: Apache 2.4.54
PHP version: 7.4.30

Is this the first time you’ve seen this error? Yes

Steps to replicate it:

  1. Run the built-in updater to update the instance to v25.0.0.

The output of your Nextcloud log in Admin > Logging:

Error 1:

[index] Error: OCP\Files\NotPermittedException: Could not create folder at <<closure>>

0. /var/www/nextcloud/lib/private/Files/SimpleFS/SimpleFolder.php line 106
   OC\Files\Node\Folder->newFolder()
1. /var/www/nextcloud/apps/theming/lib/ImageManager.php line 165
   OC\Files\SimpleFS\SimpleFolder->newFolder()
2. /var/www/nextcloud/apps/theming/lib/ImageManager.php line 180
   OCA\Theming\ImageManager->getCacheFolder()
3. /var/www/nextcloud/apps/theming/lib/Controller/IconController.php line 123
   OCA\Theming\ImageManager->getCachedImage()
4. /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 225
   OCA\Theming\Controller\IconController->getFavicon()
5. /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 133
   OC\AppFramework\Http\Dispatcher->executeController()
6. /var/www/nextcloud/lib/private/AppFramework/App.php line 172
   OC\AppFramework\Http\Dispatcher->dispatch()
7. /var/www/nextcloud/lib/private/Route/Router.php line 298
   OC\AppFramework\App::main()
8. /var/www/nextcloud/lib/base.php line 1047
   OC\Route\Router->match()
9. /var/www/nextcloud/index.php line 36
   OC::handleRequest()

GET /nextcloud/apps/theming/favicon/files?v=26
from 127.0.0.1 by UM-Li at 2022-10-20T10:36:06+00:00

Error 2:

[webdav] Error: TypeError: Return value of OCA\DAV\Connector\Sabre\FilesPlugin::OCA\DAV\Connector\Sabre\{closure}() must be of the type int or null, float returned at <<closure>>

 0. /var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/PropFind.php line 95
    OCA\DAV\Connector\Sabre\FilesPlugin->OCA\DAV\Connector\Sabre\{closure}("*** sensitive parameters replaced ***")
 1. /var/www/nextcloud/apps/dav/lib/Connector/Sabre/FilesPlugin.php line 356
    Sabre\DAV\PropFind->handle()
 2. /var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php line 89
    OCA\DAV\Connector\Sabre\FilesPlugin->handleGetProperties()
 3. /var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php line 1052
    Sabre\DAV\Server->emit()
 4. /var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php line 984
    Sabre\DAV\Server->getPropertiesByNode()
 5. /var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php line 1662
    Sabre\DAV\Server->getPropertiesIteratorForPath()
 6. /var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php line 1647
    Sabre\DAV\Server->writeMultiStatus()
 7. /var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php line 346
    Sabre\DAV\Server->generateMultiStatus()
 8. /var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php line 89
    Sabre\DAV\CorePlugin->httpPropFind()
 9. /var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php line 472
    Sabre\DAV\Server->emit()
10. /var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php line 253
    Sabre\DAV\Server->invokeMethod()
11. /var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php line 321
    Sabre\DAV\Server->start()
12. /var/www/nextcloud/apps/dav/lib/Server.php line 360
    Sabre\DAV\Server->exec()
13. /var/www/nextcloud/apps/dav/appinfo/v2/remote.php line 35
    OCA\DAV\Server->exec()
14. /var/www/nextcloud/remote.php line 167
    require_once("/var/www/nextcl ... p")

PROPFIND /nextcloud/remote.php/dav/files/UM-Li/
from 127.0.0.1 by UM-Li at 2022-10-20T11:34:02+00:00

The output of your config.php file in /path/to/nextcloud:

<?php
$CONFIG = array (
  'datadirectory' => '/var/www/html/nextcloud/data',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbpassword' => '...',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbtype' => 'mysql',
  'dbuser' => 'nextcloud',
  'default_phone_region' => 'US',
  'htaccess.RewriteBase' => '/nextcloud',
  'installed' => true,
  'instanceid' => '...',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'mysql.utf8mb4' => true,
  'overwrite.cli.url' => '...',
  'passwordsalt' => '...',
  'secret' => '...',
  'trusted_domains' => 
  array (
    0 => '...',
  ),
  'version' => '25.0.0.18',
  'mail_smtpmode' => 'sendmail',
  'mail_sendmailmode' => 'smtp',
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
  'mail_from_address' => '...',
  'mail_domain' => '...',
  'updater.secret' => '...',
);
2

Maybe you’ll want to have a look here:

https://help.nextcloud.com/t/cannot-access-files-after-upgrade-to-nextcloud-25/147823/4

Hope this helps.

3

Thank you; found this post right after posting my (duplicated) error report :dizzy_face:

Can confirm that making the change to FilesPlugin.php you suggested solves the problem for now. It does seem like a bug, so I hope the devs can figure it out.

4

Have a look at this topic.

The (long term) solution is to upgrade your Raspberry OS to 64 bit :slight_smile:

1 Like