Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- most of office issues are handled in Collabora integration guide
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- Nextcloud Hub 25 Autumn (32.0.5
)
- Nextcloud Hub 25 Autumn (32.0.5
- Operating system and version (e.g., Ubuntu 24.04):
- Linux 6.12.47+rpt-rpi-2712 aarch64
- Web server and version (e.g, Apache 2.4.25):
- Apache/2.4.65
- Reverse proxy and version _(e.g. nginx 1.27.2)
I dont know
- PHP version (e.g, 8.3):
- 8.2.29
- Is this the first time you’ve seen this error? (Yes / No):
- Yes
- no error, but a problem
- Yes
- When did this problem seem to first start?
today i saw it
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- I think AOI
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
The file size of the document uploaded from the camera is way too large.
Hello my dears,
I noticed today that when I scan documents from the camera using the Nextcloud app, the file size is very large. A PDF with just one page used to be about 300 kilobytes. Now, one page is more than 4 megabytes !!!
Is there a solution for this?
I would really appreciate any help.
I can’t find a setting to compress the file size. I suspect this only started happening after a Nextcloud update.
There are no errors in the system.
Steps to replicate it (hint: details matter!):
-
open Nextcloud App (Android)
-
upload a ducument from camera
-
save as PDF
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 5.0.0-dev.0
- app_api: 32.0.0
- bruteforcesettings: 5.0.0-dev.0
- calendar: 6.1.5
- circles: 32.0.0
- cloud_federation_api: 1.16.0
- comments: 1.22.0
- contacts: 8.3.1
- contactsinteraction: 1.13.1
- cookbook: 0.11.5
- dashboard: 7.12.0
- dav: 1.34.2
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_pdfviewer: 5.0.0-dev.0
- files_reminders: 1.5.0
- files_sharing: 1.24.1
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- firstrunwizard: 5.0.0-dev.0
- integration_google: 4.3.0
- libresign: 12.1.0
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- mail: 5.6.9
- music: 2.5.1
- nextcloud_announcements: 4.0.0-dev.0
- notes: 4.12.4
- notifications: 5.0.0-dev.0
- notify_push: 1.3.0
- oauth2: 1.20.0
- occweb: 0.2.3
- password_policy: 4.0.0-dev.0
- passwords: 2025.12.11
- photos: 5.0.0-dev.1
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- registration: 2.8.0
- related_resources: 3.0.0-dev.0
- richdocuments: 9.0.2
- richdocumentscode_arm64: 25.4.702
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- spreed: 22.0.8
- support: 4.0.0-dev.0
- survey_client: 4.0.0-dev.0
- systemtags: 1.22.0
- tasks: 0.17.1
- text: 6.0.1
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- updatenotification: 1.22.0
- user_status: 1.12.0
- viewer: 5.0.0-dev.0
- weather_status: 1.12.0
- webhook_listeners: 1.3.0
- workflow_script: 3.0.0
- workflowengine: 2.14.0
Disabled:
- admin_audit: 1.22.0
- cospend: 3.2.0 (installed 3.2.0)
- encryption: 2.20.0
- files_external: 1.24.1 (installed 1.23.0)
- guests: 4.6.0 (installed 4.6.0)
- money: 0.31.0 (installed 0.31.0)
- recommendations: 5.0.0-dev.0 (installed 4.0.0)
- richdocumentscode: 25.4.702
- suspicious_login: 10.0.0-dev.0
- twofactor_nextcloud_notification: 6.0.0-dev.0
- twofactor_totp: 14.0.0
- user_ldap: 1.23.0
###