Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
The Basics
-
Nextcloud Server version (e.g., 29.x.x):
- Nextcloud Hub 25 Autumn (32.0.1)
-
Operating system and version (e.g., Ubuntu 24.04):
- Debian 13 Trixie
-
Web server and version (e.g, Apache 2.4.25):
- nginx version: nginx/1.26.3
-
Reverse proxy and version _(e.g. nginx 1.27.2)
- nginx version: nginx/1.26.3
-
PHP version (e.g, 8.3):
- PHP 8.4.11 - Zend Engine v4.4.11 - Zend OPcache v8.4.11
-
Is this the first time you’ve seen this error? (Yes / No):
No
-
When did this problem seem to first start?
since v31 i think
-
Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Proxmox VM, Debian 11 (install from scratch) upgrade to Debian 12 and Debian 13
-
Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Hello everyone,
I apologize for posting here, but I’ve had a problem syncing certain files for years, since version 26 (or possibly 25) of Nextcloud. I already posted about this two years ago without getting a solution ( Unable to upload/sync some m4a, flv, mp4 files ). So, for eight major versions now, I’ve been hoping the next version will fix my problem, but unfortunately, it hasn’t.
I’ve searched the internet and forums regularly throughout this time, but without success. I’ve seen dozens of posts describing a similar error message, but either the solution provided doesn’t work for me (in the end, very few posts resolve this error), or the posts remain unanswered and/or unsolved.
I am completely unable to synchronize certain files; I consistently get a “405 method not allowed” error on files of the following types: m4a, mpg, mpeg, mjpg, jpg, etc. I should clarify that this only affects certain files (of different types), but the vast majority of other files of the same type synchronize perfectly.
I should also mention that the problem occurs regardless of the method I use to synchronize (web interface, Linux client, Android client, WebDAV access from Linux, Windows, or Android); this seems to indicate that it’s a server refusal and not a client-side issue.
I also encounter this problem when I try to synchronize from outside the network or from my local network (using an unbound DNS workaround with OPNsense).
I see no other logs besides the error message from the client: “405 not allowed”. I’ve tested the file size, upload speed, and bandwidth limits, without success.
I would appreciate your help.
Thank you in advance.
Sincerely,
Steps to replicate it (hint: details matter!):
- Synchronize some files (mpg, jpg, m4a…) but not all
Log entries
Nextcloud
Nothing particular in log on the server, but the same error on all ckient
error 405 method not allowed
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"benjam.paisiblement.org",
"nextcloud.chez.wouam",
"localhost"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "32.0.1.2",
"overwriteprotocol": "https",
"overwrite.cli.url": "https:\/\/benjam.paisiblement.org\/NextCloud",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"maintenance": false,
"maintenance_window_start": 1,
"mail_smtpmode": "smtp",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"memcache.local": "\\OC\\Memcache\\Redis",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"dbindex": 0,
"timeout": 1.5,
"password": "***REMOVED SENSITIVE VALUE***"
},
"default_phone_region": "FR",
"app_install_overwrite": {
"1": "holiday_calendars",
"2": "duplicatefinder",
"3": "libresign",
"5": "scanner",
"6": "twainwebscan",
"7": "talked",
"8": "camerarawpreviews",
"9": "folderplayer",
"10": "news",
"11": "ransomware_protection"
},
"loglevel": 2,
"memories.exiftool": "\/var\/www\/NextCloud\/apps\/memories\/bin-ext\/exiftool-amd64-glibc",
"memories.vod.path": "\/var\/www\/NextCloud\/apps\/memories\/bin-ext\/go-vod-amd64",
"memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
"memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
"trashbin_retention_obligation": "30, 35",
"memories.db.triggers.fcu": true,
"memories.gis_type": 1,
"has_rebuilt_cache": true,
"default_locale": "fr_FR",
"default_language": "fr",
"force_language": "fr",
"default_timezone": "Europe\/Paris"
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 5.0.0-dev.0
- bruteforcesettings: 5.0.0-dev.0
- calendar: 6.0.4
- cloud_federation_api: 1.16.0
- contacts: 8.0.6
- contactsinteraction: 1.13.1
- cookbook: 0.11.5
- dav: 1.34.2
- federatedfilesharing: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_external: 1.24.0
- files_sharing: 1.24.0
- files_trashbin: 1.22.0
- lookup_server_connector: 1.20.0
- notifications: 5.0.0-dev.0
- oauth2: 1.20.0
- password_policy: 4.0.0-dev.0
- photos: 5.0.0-dev.1
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- related_resources: 3.0.0-dev.0
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- survey_client: 4.0.0-dev.0
- suspicious_login: 10.0.0-dev.0
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- updatenotification: 1.22.0
- viewer: 5.0.0-dev.0
- webhook_listeners: 1.3.0
- workflowengine: 2.14.0
Disabled:
- admin_audit: 1.22.0
- app_api: 32.0.0 (installed 32.0.0)
- circles: 32.0.0 (installed 27.0.1)
- comments: 1.22.0 (installed 1.17.0)
- dashboard: 7.12.0 (installed 7.6.0)
- encryption: 2.20.0 (installed 2.15.0)
- federation: 1.22.0 (installed 1.17.0)
- files_pdfviewer: 5.0.0-dev.0 (installed 2.8.0)
- files_reminders: 1.5.0 (installed 1.0.0)
- files_versions: 1.25.0 (installed 1.20.0)
- firstrunwizard: 5.0.0-dev.0 (installed 2.16.0)
- logreader: 5.0.0-dev.0 (installed 2.14.0)
- nextcloud_announcements: 4.0.0-dev.0 (installed 1.16.0)
- recommendations: 5.0.0-dev.0 (installed 1.5.0)
- sharebymail: 1.22.0 (installed 1.17.0)
- support: 4.0.0-dev.0 (installed 1.10.0)
- systemtags: 1.22.0 (installed 1.17.0)
- text: 6.0.1 (installed 3.8.0)
- twofactor_nextcloud_notification: 6.0.0-dev.0
- twofactor_totp: 14.0.0
- user_ldap: 1.23.0
- user_status: 1.12.0 (installed 1.6.0)
- weather_status: 1.12.0 (installed 1.6.0)