/x2t: /lib/libstdc++.so.6: no version information available

Hallo,

NextCloud wurde auf einer Synology DS218+ (mit Intel-Prozessor) installiert. Verwendet wurde Apache 2.4 inkl. PHP 7.3.
Läuft auch soweit ohne Probleme bis auf die Integration des Documents Server bzw. Only-Office.

Die Pakete habe ich installiert, jedoch erhalte ich beim Aufrufen eines Dokuments die Fehlermeldung:

ONLYOFFICE ist zurzeit nicht erreichbar. Bitte wende Dich an Deinen Administrator

In der Protokollierung wird folgender Fehler abgelegt.

[documentserver_community] Error: OCA\DocumentServer\Document\DocumentConversionException: ./x2t: /lib/libstdc++.so.6: no version information available (required by ./libgraphics.so)
./x2t: /lib/libstdc++.so.6: no version information available (required by ./libicuuc.so.58)
./x2t: /lib/libstdc++.so.6: no version information available (required by ./libicuuc.so.58)
Empty sFileFrom or sFileTo
 at <<closure>>

 0. /volume1/web/nextcloud/apps/documentserver_community/lib/Document/ConverterBinary.php line 72
    OCA\DocumentServer\Document\ConverterBinary->run("")
 1. /volume1/web/nextcloud/apps/documentserver_community/lib/SetupCheck.php line 34
    OCA\DocumentServer\Document\ConverterBinary->test()
 2. /volume1/web/nextcloud/apps/documentserver_community/lib/Controller/StaticController.php line 89
    OCA\DocumentServer\SetupCheck->check()
 3. /volume1/web/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 170
    OCA\DocumentServer\Controller\StaticController->webApps("apps/api/documents/api.js")
 4. /volume1/web/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 99
    OC\AppFramework\Http\Dispatcher->executeController(OCA\DocumentServ ... {}, "webApps")
 5. /volume1/web/nextcloud/lib/private/AppFramework/App.php line 125
    OC\AppFramework\Http\Dispatcher->dispatch(OCA\DocumentServ ... {}, "webApps")
 6. /volume1/web/nextcloud/lib/private/AppFramework/Routing/RouteActionHandler.php line 47
    OC\AppFramework\App::main("OCA\\DocumentSe ... r", "webApps", OC\AppFramework\ ... {}, {path: "apps/api ... "})
 7. <<closure>>
    OC\AppFramework\Routing\RouteActionHandler->__invoke({path: "apps/api ... "})
 8. /volume1/web/nextcloud/lib/private/Route/Router.php line 299
    call_user_func(OC\AppFramework\ ... {}, {path: "apps/api ... "})
 9. /volume1/web/nextcloud/lib/base.php line 1008
    OC\Route\Router->match("/apps/documents ... s")
10. /volume1/web/nextcloud/index.php line 38
    OC::handleRequest()

GET /nextcloud/index.php/apps/documentserver_community/web-apps/apps/api/documents/api.js
from 2001:8d8:1801:824a::1 by nextcloudadmin at 2020-03-03T15:38:00+00:00

Führe ich den Aufruf auf der CLI durch, erhalte ich die Fehlermeldung bzgl. der libstdc++ auch.

root@diskstation:/volume1/web/nextcloud/apps/documentserver_community/3rdparty/onlyoffice/documentserver/server/FileConverter/bin# sudo -u http ./x2t
./x2t: /lib/libstdc++.so.6: no version information available (required by ./libgraphics.so)
./x2t: /lib/libstdc++.so.6: no version information available (required by ./libicuuc.so.58)
./x2t: /lib/libstdc++.so.6: no version information available (required by ./libicuuc.so.58)


-------------------------------------------------------------------------------
            OOX/binary file converter. Version: 5.4.2.46
-------------------------------------------------------------------------------

Die libstdc++.so.6. ist allerdings vorhanden.

root@diskstation:/volume1/web/nextcloud/apps/documentserver_community/3rdparty/onlyoffice/documentserver/server/FileConverter/bin# ls -Al /lib/libstdc++.so.6
lrwxrwxrwx 1 root root 19 Feb 28 18:53 /lib/libstdc++.so.6 -> libstdc++.so.6.0.20
root@diskstation:/volume1/web/nextcloud/apps/documentserver_community/3rdparty/onlyoffice/documentserver/server/FileConverter/bin# ls -Al /lib/libstdc++.so.6.0.20
-r-xr-xr-x 1 root root 901208 Apr  2  2019 /lib/libstdc++.so.6.0.20

uname -a

Linux diskstation 4.4.59+ #24922 SMP PREEMPT Mon Aug 19 12:13:37 CST 2019 x86_64 GNU/Linux synology_apollolake_218+

Ich habe auf meiner Synology (DS1515+) genau dasselbe Problem festgestellt. Gibt es da bereits erkenntnisse?

Als Quick-Fix habe ich die libstdc++.so.6 von einem Debian in den Ordner /volume1/web/nextcloud/apps/documentserver_community/3rdparty/onlyoffice/documentserver/server/FileConverter/bin kopiert.
Damit funktioniert der Document Server mit OnlyOffice auf meiner Nextcloud Instanz. Dies ist sicherlich kein permanenter Fix.

2 Likes

Danke, damit funktioniert es bei mir auch.
Hoffen wir mal, dass das Problem bald endgültig durch ein Update gefixed wird.

Hier eine Adresse zum Download:

https://packages.debian.org/buster/amd64/libstdc++6/download

Nachdem ich die AMD64 Version ausgewählt habe hat es bei meiner DS718+ auch endlich funtioniert.

1 Like

Ich stehe vor dem selben Problem, allerdings ist die so Datei nur 0 Byte groß.
Im Archiv steht zwar 19 Byte, aber wenn ich Sie mit 7zip entpacke erhalte ich “cannot create symbolic link: dem client fehlt ein erforderliches recht”.

Das hat bei mir einmal funktioniert - nach dem Upgrade auf 18.0.6 ist wurde die Datei aber offenbar vom Updater gelöscht und das Upgrade hat nicht funktioniert. Abbruch mit der Meldung:
Exception: ../../tools/allfontsgen: /lib/libstdc++.so.6: no version information available (required by ./libgraphics.so)
Ich habe dann die Datei libstdc++.so.6.0.25 von Debian runtergeladen, wieder in den Ordner kopiert und die Rechte angepasst (http:http). Dennoch kann ich das Upgrade nicht fertigstellen und bin somit defacto aus meiner Nextcloud ausgesperrt! :frowning:

Hat hier jemand einen Tipp?

Hoffentlich hast Du sie dann auch erst umbenannt in “libstdc++.so.6”, sonst funktioiniert das nicht.
Schlussendlich noch den Wartungsmodus beenden und es sollte funktionieren.
Ist halt nur eine Notlösung für die Synology Diskstation.

1 Like

Da bin ich dann nach kurzer Recherche auch draufgekommen… :slight_smile: Hat funktioniert!

Ich habe die Datei ebenfalls runtergeladen, entpackt (die richtige, nicht den Symlink) und dorthin kopiert, aber bei mir kommt nach wie vor folgender Fehler:

[index] Error: OCA\DocumentServer\Document\DocumentConversionException: ./x2t: /lib/libstdc++.so.6: no version information available (required by /volume1/web/nextcloud/apps/documentserver_community/3rdparty/onlyoffice/documentserver/server/FileConverter/bin/libgraphics.so)
./x2t: /lib/libstdc++.so.6: no version information available (required by /volume1/web/nextcloud/apps/documentserver_community/3rdparty/onlyoffice/documentserver/server/FileConverter/bin/libicuuc.so.58)
./x2t: /lib/libstdc++.so.6: no version information available (required by /volume1/web/nextcloud/apps/documentserver_community/3rdparty/onlyoffice/documentserver/server/FileConverter/bin/libicuuc.so.58)
 at <<closure>>

 0. /volume1/web/nextcloud/apps/documentserver_community/lib/DocumentConverter.php line 123
    OCA\DocumentServer\Document\ConverterBinary->run("/volume1/@tmp/oc_tmp_ER942c-.xml", null)
 1. /volume1/web/nextcloud/apps/documentserver_community/lib/DocumentConverter.php line 111
    OCA\DocumentServer\DocumentConverter->runCommand(OCA\DocumentServ ... {}, null)
 2. /volume1/web/nextcloud/apps/documentserver_community/lib/DocumentConverter.php line 47
    OCA\DocumentServer\DocumentConverter->convertFiles("/volume1/@tmp/oc_tmp_T5KRF9-.docx", "/volume1/Nextcl ... n", 8192, null)
 3. /volume1/web/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php line 96
    OCA\DocumentServer\DocumentConverter->getEditorBinary(null, "docx", "*** sensitive parameter replaced ***", null)
 4. /volume1/web/nextcloud/apps/documentserver_community/lib/LocalAppData.php line 100
    OCA\DocumentServer\Document\DocumentStore->OCA\DocumentServer\Document\{closure}("*** sensitive parameters replaced ***")
 5. /volume1/web/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php line 97
    OCA\DocumentServer\LocalAppData->getReadWriteLocalPath(OC\Files\SimpleFS\SimpleFolder {}, Closure {})
 6. /volume1/web/nextcloud/apps/documentserver_community/lib/Controller/ConvertController.php line 58
    OCA\DocumentServer\Document\DocumentStore->getDocumentForEditor(2329508476, OC\Files\Node\File {}, "docx")
 7. /volume1/web/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 170
    OCA\DocumentServer\Controller\ConvertController->convert(false, "https://puempel ... k", "jpeg", "docx", "2329508476.docx", "2329508476")
 8. /volume1/web/nextcloud/lib/private/AppFramework/Http/Dispatcher.php line 100
    OC\AppFramework\Http\Dispatcher->executeController(OCA\DocumentServ ... {}, "convert")
 9. /volume1/web/nextcloud/lib/private/AppFramework/App.php line 137
    OC\AppFramework\Http\Dispatcher->dispatch(OCA\DocumentServ ... {}, "convert")
10. /volume1/web/nextcloud/lib/private/AppFramework/Routing/RouteActionHandler.php line 47
    OC\AppFramework\App::main("OCA\\DocumentSe ... r", "convert", OC\AppFramework\ ... {}, {_route: "docume ... "})
11. <<closure>>
    OC\AppFramework\Routing\RouteActionHandler->__invoke({_route: "docume ... "})
12. /volume1/web/nextcloud/lib/private/Route/Router.php line 297
    call_user_func(OC\AppFramework\ ... {}, {_route: "docume ... "})
13. /volume1/web/nextcloud/lib/base.php line 1012
    OC\Route\Router->match("/apps/documents ... x")
14. /volume1/web/nextcloud/index.php line 37
    OC::handleRequest()

POST /nextcloud/index.php/apps/documentserver_community/ConvertService.ashx
from ::1 at 2020-12-17T15:05:13+00:00

Irgendjemand eine Idee?

Gruß, Schnill

Meine Empfehlung aus post:8 hast Du beachtet?

Gruß
Crashandy

Ja, danke, habe ich.

Hallo @schnill

Um welches Modell der Synology handelt es sich bei Dir?

Der oben angegebene Link ist für eine amd64-Architektur und passt nur für Modelle mit Intel-Prozessor. Ich habe diese Datei angewandt bei der DS716+II, DS920+ und der DS1618+. Die Dateigröße der “libstdc++.so.6” beträgt bei mir 1,5 MB (1.570.256 Bytes) und liegt bei mir im web-Ordner.

Mit den folgenden Befehlen kopiere ich diese Datei an die vorgesehene Stelle und gebe ihr die benötigten Rechte.

cp -an /volume1/web/libstdc++.so.6 /volume1/web/nextcloud/apps/documentserver_community/3rdparty/onlyoffice/documentserver/server/FileConverter/bin/
chown -R http:http /volume1/web/nextcloud/apps
find /volume1/web/nextcloud/apps/ -type f -print0 | xargs -0 chmod 0777
find /volume1/web/nextcloud/apps/ -type d -print0 | xargs -0 chmod 0777

Gruß
Crashandy

Habe das exakt gleiche Problem auf meiner DS918+. Habe die Datei “libstdc++6_8.3.0-6_amd64.deb” laut dem Link heruntergeladen, sie in “libstdc++.so.6” umbenannten und in den Ordner “/web/nextcloud/apps/documentserver_community/3rdparty/onlyoffice/documentserver/server/FileConverter/bin” kopiert. Wenn ich jetzt ein Dokument öffnen will, bekomme ich eine andere Fehlermeldung:

|Error|documentserver_community|OCA\DocumentServer\Document\DocumentConversionException: ./x2t: error while loading shared libraries: /volume1/web/nextcloud/apps/documentserver_community/3rdparty/onlyoffice/documentserver/server/FileConverter/bin/libstdc++.so.6: invalid ELF header

  1. /volume1/web/nextcloud/apps/documentserver_community/lib/Document/ConverterBinary.php - line 72:OCA\DocumentServer\Document\ConverterBinary->run("")
  2. /volume1/web/nextcloud/apps/documentserver_community/lib/SetupCheck.php - line 34:OCA\DocumentServer\Document\ConverterBinary->test()
  3. /volume1/web/nextcloud/apps/documentserver_community/lib/Controller/StaticController.php - line 89:OCA\DocumentServer\SetupCheck->check()
  4. /volume1/web/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 169:OCA\DocumentServer\Controller\StaticController->webApps(“apps/api/documents/api.js”)
  5. /volume1/web/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 100:OC\AppFramework\Http\Dispatcher->executeController(OCA\Document … {}, “webApps”)
  6. /volume1/web/nextcloud/lib/private/AppFramework/App.php - line 152:OC\AppFramework\Http\Dispatcher->dispatch(OCA\Document … {}, “webApps”)
  7. /volume1/web/nextcloud/lib/private/Route/Router.php - line 309:OC\AppFramework\App::main(“OCA\Docume … r”, “webApps”, OC\AppFramew … {}, { path: "app … "})
  8. /volume1/web/nextcloud/lib/base.php - line 1008:OC\Route\Router->match("/apps/docum … s")
  9. /volume1/web/nextcloud/index.php - line 37:OC::handleRequest()|
    | — | — |

Kennt hier jemand diesen Fehler? Vielen Dank!

Hallo Crashandy,

ich habe die DS918+ und eben nochmal deine Befehle erfolgreich ausgeführt. Trotzdem immer noch kein Glück; Fehlermeldungen:

{"reqId":"Ai6dW3ByYgqbaFsMP7QE","level":3,"time":"2021-04-10T13:46:27+00:00","remoteAddr":"::1","user":"--","app":"index","method":"POST","url":"/nextcloud/index.php/apps/documentserver_community/ConvertService.ashx","message":{"Exception":"OCA\\DocumentServer\\Document\\DocumentConversionException","Message":"./x2t: /lib/libstdc++.so.6: no version information available (required by /volume1/web/nextcloud/apps/documentserver_community/3rdparty/onlyoffice/documentserver/server/FileConverter/bin/libgraphics.so)\n./x2t: /lib/libstdc++.so.6: no version information available (required by /volume1/web/nextcloud/apps/documentserver_community/3rdparty/onlyoffice/documentserver/server/FileConverter/bin/libicuuc.so.58)\n./x2t: /lib/libstdc++.so.6: no version information available (required by /volume1/web/nextcloud/apps/documentserver_community/3rdparty/onlyoffice/documentserver/server/FileConverter/bin/libicuuc.so.58)\n","Code":0,"Trace":[{"file":"/volume1/web/nextcloud/apps/documentserver_community/lib/DocumentConverter.php","line":123,"function":"run","class":"OCA\\DocumentServer\\Document\\ConverterBinary","type":"->","args":["/volume1/@tmp/oc_tmp_zexXuD-.xml",null]},{"file":"/volume1/web/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php","line":255,"function":"runCommand","class":"OCA\\DocumentServer\\DocumentConverter","type":"->","args":[{"__class__":"OCA\\DocumentServer\\Document\\ConvertCommand"}]},{"file":"/volume1/web/nextcloud/apps/documentserver_community/lib/LocalAppData.php","line":100,"function":"OCA\\DocumentServer\\Document\\{closure}","class":"OCA\\DocumentServer\\Document\\DocumentStore","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/volume1/web/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php","line":256,"function":"getReadWriteLocalPath","class":"OCA\\DocumentServer\\LocalAppData","type":"->","args":[{"__class__":"OC\\Files\\SimpleFS\\SimpleFolder"},{"__class__":"Closure"}]},{"file":"/volume1/web/nextcloud/apps/documentserver_community/lib/Controller/ConvertController.php","line":59,"function":"convert","class":"OCA\\DocumentServer\\Document\\DocumentStore","type":"->","args":[2329508476,"jpeg"]},{"file":"/volume1/web/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":170,"function":"convert","class":"OCA\\DocumentServer\\Controller\\ConvertController","type":"->","args":[false,"[xxx].docx","2329508476"]},{"file":"/volume1/web/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":100,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\DocumentServer\\Controller\\ConvertController"},"convert"]},{"file":"/volume1/web/nextcloud/lib/private/AppFramework/App.php","line":137,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\DocumentServer\\Controller\\ConvertController"},"convert"]},{"file":"/volume1/web/nextcloud/lib/private/AppFramework/Routing/RouteActionHandler.php","line":47,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\DocumentServer\\Controller\\ConvertController","convert",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"_route":"documentserver_community.Convert.convert"}]},{"function":"__invoke","class":"OC\\AppFramework\\Routing\\RouteActionHandler","type":"->","args":[{"_route":"documentserver_community.Convert.convert"}]},{"file":"/volume1/web/nextcloud/lib/private/Route/Router.php","line":297,"function":"call_user_func","args":[{"__class__":"OC\\AppFramework\\Routing\\RouteActionHandler"},{"_route":"documentserver_community.Convert.convert"}]},{"file":"/volume1/web/nextcloud/lib/base.php","line":1012,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/documentserver_community/ConvertService.ashx"]},{"file":"/volume1/web/nextcloud/index.php","line":37,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/volume1/web/nextcloud/apps/documentserver_community/lib/Document/ConverterBinary.php","Line":64,"CustomMessage":"--"},"userAgent":"Nextcloud Server Crawler","version":"19.0.3.1","id":"6071ac34074c0"}

[onlyoffice] Error: GuzzleHttp\Exception\ServerException: Server error: `POST https://localhost/nextcloud/index.php/apps/documentserver_community/ConvertService.ashx` resulted in a `500 Internal Server Error` response:
<!DOCTYPE html>
<html class="ng-csp" data-placeholder-focus="false" lang="en" data-locale="en" >
	<head
 data-requesttok (truncated...)
 at <<closure>>

 {"reqId":"U5dqsMTZqIMnkEmAZNB7","level":3,"time":"2021-04-10T13:46:27+00:00","remoteAddr":"[addresse]","user":"[user]","app":"onlyoffice","method":"GET","url":"/nextcloud/index.php/core/preview?fileId=138910&x=32&y=32","message":{"Exception":"GuzzleHttp\\Exception\\ServerException","Message":"Server error: `POST https://localhost/nextcloud/index.php/apps/documentserver_community/ConvertService.ashx` resulted in a `500 Internal Server Error` response:\n<!DOCTYPE html>\n<html class=\"ng-csp\" data-placeholder-focus=\"false\" lang=\"en\" data-locale=\"en\" >\n\t<head\n data-requesttok (truncated...)\n","Code":500,"Trace":[{"file":"/volume1/web/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":65,"function":"create","class":"GuzzleHttp\\Exception\\RequestException","type":"::","args":[{"__class__":"GuzzleHttp\\Psr7\\Request"},"*** sensitive parameter replaced ***"]},{"file":"/volume1/web/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":203,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/volume1/web/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":156,"function":"callHandler","class":"GuzzleHttp\\Promise\\Promise","type":"::","args":[1,"*** sensitive parameter replaced ***",[{"__class__":"GuzzleHttp\\Promise\\Promise"},{"__class__":"Closure"},null]]},{"file":"/volume1/web/nextcloud/3rdparty/guzzlehttp/promises/src/TaskQueue.php","line":47,"function":"GuzzleHttp\\Promise\\{closure}","class":"GuzzleHttp\\Promise\\Promise","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/volume1/web/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":246,"function":"run","class":"GuzzleHttp\\Promise\\TaskQueue","type":"->","args":[true]},{"file":"/volume1/web/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":223,"function":"invokeWaitFn","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/volume1/web/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":267,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/volume1/web/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":225,"function":"invokeWaitList","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/volume1/web/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":62,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/volume1/web/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":183,"function":"wait","class":"GuzzleHttp\\Promise\\Promise","type":"->","args":[]},{"file":"/volume1/web/nextcloud/lib/private/Http/Client/Client.php","line":299,"function":"request","class":"GuzzleHttp\\Client","type":"->","args":["post","https://localhost/nextcloud/index.php/apps/documentserver_community/ConvertService.ashx",{"verify":false,"timeout":"120","headers":{"Content-type":"application/json","User-Agent":"Nextcloud Server 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from docx to jpeg"},"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36","version":"19.0.3.1","id":"6071ac34073e7"}

Hallo @schnill,

scheinbar arbeitest Du immer noch mit der Nextcloud-Version 19.0.3.1, die aktuelle Version ist die 19.0.10. Da solltest Du erst einmal ein Update durchführen.
Was diese Frickelei mit der Datei “libstdc++.so.6” betrifft, da habe ich mich schon sehr lange davon verabschiedet. Ich habe mir den “onlyoffice/documentserver” als Docker-Container installiert und damit funktioniert es bei mir einwandfrei.

Gruß
Crashandy

Hallo @Crashandy,

danke für deine Hilfe bisher. Ich habe Nextcloud in der neuesten Version 21 nochmal komplett neu installiert.

Ich vermute, es lag daran, daß ich das i86-Package des Librarys heruntergeladen habe und nicht das ARM-Package. Jedenfalls funktioniert jetzt alles.

Gruß, schnill