Windows Explorer Keeps Crashing (NextCloud Client)

tflidd · March 26, 2024, 1:19pm

There was a longer thread here already and it resulted in a bug report:

github.com/nextcloud/desktop

[Bug]: Explorer.exe crashes, nccontextmenu.dll unloaded

opened 01:54AM - 22 Mar 24 UTC

Tampa

0. Needs triage bug regression os:

Windows crash

### ⚠️ Before submitting, please verify the following: ⚠️ - [X] This is a **bug…**, not a question or a configuration issue. - [X] This issue is **not** already reported on Github (I've searched it). - [X] Nextcloud Server and Desktop Client are **up to date**. See [Server Maintenance and Release Schedule](https://github.com/nextcloud/server/wiki/Maintenance-and-Release-Schedule) and [Desktop Releases](https://nextcloud.com/install/#install-clients) for supported versions. - [X] I agree to follow Nextcloud's [Code of Conduct](https://nextcloud.com/contribute/code-of-conduct/) ### Bug description Installed update today after prompted. Looked as normal, no errors during installation. Right click any file in windows explorer causes explorer.exe to crash. Event viewer shows: Faulting application name: Explorer.EXE, version: 10.0.19041.4170, time stamp: 0x441d086f Faulting module name: NCContextMenu.dll_unloaded, version: 3.0.0.47, time stamp: 0x65fae7f1 Exception code: 0xc0000005 Fault offset: 0x0000000000001010 Faulting process id: 0x30b0 Faulting application start time: 0x01da7bfa18bd93da Faulting application path: C:\Windows\Explorer.EXE Faulting module path: NCContextMenu.dll Report Id: edefb2c8-42dd-4e5d-a036-441e94cb4f7b Faulting package full name: Faulting package-relative application ID: Already tried repairing via the .msi and restarted computer twice. Still the same. Will try uninstall next. ### Steps to reproduce 1. Right click on any file ### Expected behavior Context menu popping up ### Which files are affected by this bug NCContextMenu.dll ### Operating system Windows ### Which version of the operating system you are running. Windows 10 ### Package Appimage ### Nextcloud Server version 28.0.3 ### Nextcloud Desktop Client version 3.12.2 ### Is this bug present after an update or on a fresh install? Updated from a minor version (ex. 3.4.2 to 3.4.4) ### Are you using the Nextcloud Server Encryption module? Encryption is Disabled ### Are you using an external user-backend? - [X] Default internal user-backend - [ ] LDAP/ Active Directory - [ ] SSO - SAML - [ ] Other ### Nextcloud Server logs ```shell Not applicable ``` ### Additional info [client_log.zip](https://github.com/nextcloud/desktop/files/14715960/client_log.zip)

you can follow the discussion there, contribute if you can add to the topic. Then you will see if there is a workaround and if/when there is a fix for this.