Windows Explorer Keeps Crashing (NextCloud Client)

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Sorry to hear you’re facing problems :slightly_frowning_face:

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud Client version (eg, 20.0.5): 3.12.2
Operating system and version (eg, Ubuntu 20.04): Windows 10 Pro 22H2 19045.4170

The issue you are facing:
Windows explorer crashes and restarts everytime the right-click context menu is opened. When the nextcloud windows context integration is installed, I am unable to use right-click menu for any file or directory within windows explorer. So I uninstall/disable the windows context menu integration using the nextcloud client installer and after that windows explorer works fine.

Is this the first time you’ve seen this error?: Y

Steps to replicate it:

  1. Update to latest nextcloud client version and choose “no” for admin rights.
  2. Nextcloud finishes updating and prompts to restart computer.
  3. Try to right-click a file or directory and windows explorer crashes.
  4. Try “repair” option of nextcloud installation.
  5. Same issue as 4.

The output of your Nextcloud log in Admin > Logging:

Faulting application name: explorer.exe, version: 10.0.19041.4170, time stamp: 0x441d086f
Faulting module name: ntdll.dll, version: 10.0.19041.3996, time stamp: 0x39215800
Exception code: 0xc0000409
Fault offset: 0x00000000000a2350
Faulting process id: 0x5b1c
Faulting application start time: 0x01da7f1e70356183
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f46e4478-bd4e-44e5-b844-8929f2d39dc5
Faulting package full name: 
Faulting package-relative application ID:

Temporary Solution:
Disable windows right-click context integration of nextcloud client.

2

There was a longer thread here already and it resulted in a bug report:

you can follow the discussion there, contribute if you can add to the topic. Then you will see if there is a workaround and if/when there is a fix for this.

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