The Basics
- Nextcloud Server version (e.g., 29.x.x):
-30.0.8 - Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
08.04.2025
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
snap
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
When connecting to whiteboard from my local network everything is fine, laoding and saving. But from external ip app’s loading but no content of whiteboard is loaded, nor saving. I get error in js alert - failed to connect to whitebaord server. HTTP and whitebaord server port forwarded
Steps to replicate it (hint: details matter!):
- Install nextcloud via snap
- Setup whiteboard server locally (no reverse proxy)
- Try accessing from external ip address
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
NO LOGS FROM THIS ISSUE GENERATRD
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 3.0.0
- admin_audit: 1.20.0
- app_api: 4.0.6
- bruteforcesettings: 3.0.0
- calendar: 5.2.1
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contacts: 7.0.5
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- mail: 4.3.6
- nextcloud_announcements: 2.0.0
- notes: 4.11.0
- notifications: 3.0.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- richdocuments: 8.5.6
- richdocumentscode: 24.4.1302
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- spreed: 20.1.5
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- tables: 0.9.0
- test: 1.0.0
- text: 4.1.0
- theming: 2.6.0
- twofactor_backupcodes: 1.19.0
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- whiteboard: 1.0.5
- workflowengine: 2.12.0
Disabled: - encryption: 2.18.0
- files_external: 1.22.0
- suspicious_login: 8.0.0
- twofactor_nextcloud_notification: 4.0.0
- twofactor_totp: 12.0.0-dev
- user_ldap: 1.21.0
