Hi, I’m from thegood.cloud, although thegood.cloud is an initiative we’ve started from our main company 360 ICT. We’ve been around since the early days of Nextcloud (I gave a joint presentation on the first nextcloud conference). We were building a large infrastructure with Nextcloud as application for a customer at the time. That actually paved the way to build an infrastructure of our own based on Nextcloud hosting. We’ve been building this infrastructure for quite a while as we wanted to build a solid infrastructure ourselves (and on our own servers) before we started offering hosting services. This had some growing pains as we are mostly engineers and had to do the support/sales ourselves. And engineers are not the best support/sales staff (I’m actually an engineer)… But I think we have that mostly under control, hiring new people and all: sales will responds mostly within a day. Support has an SLA based on 5 working days (for non-critical issues), but will mostly respond within a working day. Let me know if you have other experiences, we monitor response times but that’s on our end.
@SolarDesalination, thank you for your honest review, we appreciate it. We actually have attracted a developer (to initially create our webshop and paying backend) and might contribute code. We wanted to contribute to e2ee first as we are a bit frustrated as it’s not ready yet, but that was too complex and decided we would contribute in another way to e2ee. Our dev hasn’t contributed code yet, but we have him in reserve, especially for features or bugs that are important for our customers. So we might not be very visible in the contributing way, we are trying to contribute. Also, the free hosting is a contribution as well I think, as it mostly costs money but offers a real easy way to get signed up for non technical users. And offcourse, we support Nextcloud as we are an official silver partner.
I don’t blame you, we are migrating to a new storage platvorm based on Ceph and of our changes blew up our paying backend (but not our main Nextcloud hosting service). It’s not an excuse, just a reason. We’ve instated a “change on thursdays only” policy which you can see on our faq if it involves (expected) downtime or not.