Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.2
- Operating system and version (e.g., Ubuntu 24.04):
OMV 7 Debian 12
- Web server and version (e.g, Apache 2.4.25):
NextCloud standard Apache
- Reverse proxy and version _(e.g. nginx 1.27.2)
Traefik v3
- PHP version (e.g, 8.3):
replace me
- Is this the first time you’ve seen this error? (Yes / No):
I have this issue only with Global Protect
- When did this problem seem to first start?
always seen only with Global Protect
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Docker compose with OMV 7
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
I use LetEncrypt with Traefik
Summary of the issue you are facing:
After to logon to my NextCloud, I have the message “Unexpected error: Failed to fetch” each time I try to navigate on the site. I have this issue only when I initiate the connectipon using the VPN Global Protect
Steps to replicate it (hint: details matter!):
-
Connect to my NextCloud site, I have a first error message “could not load photos folder”
-
Navigate on any site item “Unexpected error: Failed to fetch”
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE HERE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
Hi,
Before to start the investigation, I would like to know first, if you have already heard of this problem with a kind of VPN like Global Protect ?
In advance, thank for your feedback.
