Trouble logging in

ℹ️ Support
1

Hello,
i ran into a problem.

on chrome, I’m logged in to my backend, I can click open adress book, calendar, etc.

When i want to change something, like updating an app. my password is wrong. when I’m trying a different browser, i get this error:


Internal Server Error

The server was unable to complete your request.

If this happens again, please send the technical details below to the server administrator.

More details can be found in the server log.
Technical details

    Remote Address: 194.54.82.218
    Request ID: lRQUyWTF3HlylEtt2d0S

Since my Nextcloud runs on a shared hosting from one.com, is there a way to reset the password inside the database?

I’m running 31.0.2
thank you!

2

Please fill out the support template otherwise we’ll be unable to assist you.

3
  • Nextcloud Server version 31.0.2
  • Operating system and version: no idea it is a One.com share hosting
  • Web server and version (e.g, Apache 2.4.25):
  • Reverse proxy and version _(e.g. nginx 1.27.2):
  • PHP version (e.g, 8.3):
  • Is this the first time you’ve seen this error? (Yes / No):
  • When did this problem seem to first start?
  • Installation method (e.g. AIO, NCP, Bare Metal/Archive, etc.)
  • Are you using Cloudflare, mod_security, or similar? No
4

There is more to the template.

Note the internal server error says to check your log:

More details can be found in the server log.

The support template walks you through how to check your logs.