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Hi, I can’t delete a folder with Error :
“Delete folder” action failed.
I went through tons of questions about the same problem, and it is unbelievable that so many people reported exactly same problem over the past decade (found a thread as old as 2016). Why the Delete button simply wont work ?
I tried to fill out details as much as I could, but I didn’t understand most of them. I don’t have any Apache, I don’t use proxy, I don’t use Cloudflare (?). I am just using Nextcloud storage provided by my company. Here’s how I set it up :
- I installed
rcloneon my machine - Configure my user + password authentication via
rclone config, with typewebdav. - Pushed a local “Persistent” folder to my Nextcloud datacloud using
rclone copy - Can’t delete Persistent folder via web UI, with error as above.
- I tried to push another “Test” folder.
- Tried to delete Test folder and succeed, leaving Persistent folder remains.
As I was reading other threads about people with the same issue, I couldn’t follow because I don’t understand apache, or server, or CRON, or sql. I don’t use any of them. The datacloud simply serves as backup storage for me.
I also never access Nextcloud locally. It is only for pushing and pulling data using rclone, nothing else. I couldn’t run occ config:list system on my terminal, but I here’s web browser output.
Web Browser
Output when deleting :
Resource URL:
Source Map URL: null
[DEBUG] files: Setting active node
Object { app: "files", uid: "username@company.com", level: 0, node: {…} }
XHR
DELETE
https://datacloud.company.com/remote.php/dav/files/username@company.com/persistent_folder
[HTTP/1.1 423 Locked 209ms]
Most threads mentioning “Permissions” issue, and mine is “Locked”, so it seems like a permission issue as well. But where/how do I fix this ? Why deleting files/folder is prone to such a specific issue that has been reported by so many people over the past decade ? Please make the Delete button simply work.
For “Permissions”, why don’t give the settings via web-interface as well for people like me who’s not tech-savvy and use Nextcloud purely for backup storage ? Help a layman to solve this issue, in case someone in the future encounter the same issue as well. Thank you.
