Tab.digital account disabled

MickiJay · December 3, 2024, 3:39pm

Hi,
yesterday I’ve created an account on tab.digital.
the confirmation link has not been delivered (also not in junk).
today my account has been disabled.

does anyone here know how to contact tab.digital directly? i just want to enable the account.

thanks in advance for your help

br Michael

JimmyKater · December 3, 2024, 3:43pm

enter tab.digital into your browser.
find “terms of use”
scroll down.
be surprised by
"Email us at: support@tab.digital

Call us: +371 66117130

Or write to us at:
SIA Network Operations Center
Braslas iela 22, Riga, LV1084"

MickiJay · December 3, 2024, 4:18pm

Many thanks @JimmyKater

avunaos · November 17, 2025, 5:09pm

did you find any answers by emailing to that support mail? I’ve got my account disabled as well and they didn’t even say why.

scubamuc · November 17, 2025, 5:11pm

Hey @MickiJay welcome to the Nextcloud community!

You have a hosted Nextcloud instance at TAB.DIGITAL. The Nextcloud community is not affiliated to TAB.DIGITAL.

Please refer to their support centre Nextcloud Support | Get Started | TAB DIGITAL Support Center or contact their support for issues with that service.

https://support.tab.digital/nextcloud

if you have specific questions to the Nextcloud community pertaining to Nextcloud in general feel free to post using the provided Support template. Please use this when you request support or consult Nextcloud documentation.

MauroneRelax · November 24, 2025, 9:44pm

Happened to me too, wasted time to check the mail and in the spam, nothing, I start experimenting and then when I noticed the mail the account the account was already deactivated.

One year later, the same story.

If you try to get out of Google services you just get those frustrating experiences..

mritzmann · November 25, 2025, 7:49am

Tab.Digital is a "Sign up”-partner. They therefore probably use the following app:

The app handles signup and automatically deactivates users if they have not confirmed their email address after a few hours. That is the most likely explanation for why your account was deactivated.

MauroneRelax · November 25, 2025, 8:31am

Thank you mritzmann!

Ok but something should be done.

Yesterday evening I got an account working at vera.es.tab.digital and there was no mail, this morning i woke up and I’ve found the mail and the account was already disabled!

Now I got the another verification code but this time the account is working in kai.nl.tab.digital with different stuff inside,

But yesterday I put all the device to sync with the one in vera.es..

don’t you think that this is frustrating? It is not what a normal user expect, waste days to get something that using Google service you get in one minute without worrying about.

Do you really want users try your product or not?

99% users will try the free service providers before deciding to pay and those frustrating experience will just make run away from your product..

scubamuc · November 25, 2025, 8:33am

Hey @MauroneRelax welcome to the Nextcloud community!

You have a hosted Nextcloud instance at TAB.DIGITAL. The Nextcloud community is not affiliated to TAB.DIGITAL.

Please refer to their support centre Nextcloud Support | Get Started | TAB DIGITAL Support Center or contact their support for issues with that service.

if you have specific questions to the Nextcloud community pertaining to Nextcloud in general feel free to post using the provided Support template. Please use this when you request support or consult Nextcloud documentation.

mritzmann · November 25, 2025, 8:47am

Yes, I do. That’s why I created the following bug report:

github.com/nextcloud/preferred_providers

Possibility to reactivate a deactivated account yourself

opened 02:44PM - 24 Oct 18 UTC

mritzmann

enhancement

We receive support-requests from users who have already uploaded files and set u…p calendar and contacts, but have not activated there account. These accounts are then automatically deactivated after a few hours, the users lose access to their own data. I see several ways and problems: * I can activate the account by hand. But then I have no certainty that the e-mail address is correct. * I can delete the account and tell the user that they can re-register. * Both possibilities cause a manual overhead. The customer must actively contact us. In my opinion it needs an option so that the user can send himself a new verify link. Maybe with a resend-email-message after a failed login. Or via password reset.

But I am not a Nextcloud or Tab.Digital employee.

I understand your frustration, but this forum is often the wrong place for such matters, as it is a place where users help other users (a community place).

MauroneRelax · November 25, 2025, 9:18am

I understand, I am opening ticket to tab.next and explaining to them my frustration too.

My posts here are not request for help, but a feedback, following the link on you home page where you request to give feedback.

You are not tab.digital, but maybe that the plug-in they uses is yours and you have control on how it works.

I think nobody wants users that thinks to move to this product gets frustrating experiences.

notice that the mails for verification comes from a sender named “NextCloud” with a code and a link, or just telling the account is deactivated but without telling which specific one, which server? vera.es or kai.nl? And if I tried also on thegood.cloud the mails are too similar it is difficult to not confuse them.

I’ve got one of them with link to “localhost” and this is of course an error that confuse the user more.

You don’t work on tab but maybe you can fix the plugin they use to send less confusing emails..

Try to wear the shoes of a new inexperienced user and try yourself, you will find something wrong and fix before someone else gets in trouble, but I got in trouble and I find other users one years ago that already had the difficulties and di give their feedback, for nothing, because these things happened to me one year later..

JimmyKater · November 28, 2025, 10:20am

well maybe because this is not the right place for suggestions and feedback concerning any provider. I would be really suprised if someone from tab.digital would read the forum for feedback.

The forum (and Nextcloud, the company) isn’t involved in how anyone runs their business using Nextcloud, the software.

So it’s nice to share your insights and problems you faced using this provider. But, really, we can’t do anything about that. It’s not because we don’t want to it’s only because there’s no way for us.

MauroneRelax · November 28, 2025, 8:14pm

Finally I’ve solved with the support.

They did found my account on 3 server in 3 different countries, all reactivated and all confirmed and one I had to ask them to overwrite the password because the reset password mail does not arrive.

I could successfully synchronise contacts and calendar with WebDAV in iPhone, and in android with the app DavX5, where I could also sync the jct board and “Nextcloud deck”

for the document I’ve found Collabora Office, that works on iPhone and in Android too without Google services, found also in f-droid store..

I could use the notes app.

I could not use the Talk app.

I could share some folder with my user on the other server

For example thegood.cloud let you do it too but with an expiry of only a few days.

Thegood.cloud in the web page has also a music player that tab.digital has not. but tab digital has “deck” that thegoodcloud has not.

Seems the 2 provides have different frontend or different versions of Nextcloud.

Daphne · December 1, 2025, 2:00pm

tab.digital and thegood.cloud are indeed different providers who configure their instances differently, may use different versions of Nextcloud, and may host different apps