Nextcloud version: 25.0.7.1
Operating system and version: Ubuntu 20.04
Apache version: Apache 2.4.41
PHP version: 7.4.3
My issue:
I have been using nextcloud for several years (https://cloud.valecloud.tk); until a few days ago everything worked fine, but it’s been a few days that when I try to access the following message is shown:
Internal Server Error
The server encountered an internal error and was unable to complete your request.
Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.
More details can be found in the server log.
No updates or other actions have been performed.
I can’t access so I can’t report the the output of my Nextcloud log in Admin > Logging, but the output of the command sudo tail -f /var/www/html/nextcloud-data/nextcloud.log when I try to access is:
{
"reqId": "fRIIOHyA8YkbxwcPibVO",
"level": 3,
"time": "2023-07-11T08:23:19+00:00",
"remoteAddr": "82.57.166.122",
"user": "--",
"app": "core",
"method": "GET",
"url": "/favicon.ico",
"message": "Redis server went away",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36",
"version": "25.0.7.1",
"exception": {
"Exception": "RedisException",
"Message": "Redis server went away",
"Code": 0,
"Trace": [
{
"file": "/var/www/html/nextcloud/lib/private/Memcache/Redis.php",
"line": 48,
"function": "get",
"class": "Redis",
"type": "->"
},
{
"file": "/var/www/html/nextcloud/lib/private/App/InfoParser.php",
"line": 58,
"function": "get",
"class": "OC\\Memcache\\Redis",
"type": "->"
},
{
"file": "/var/www/html/nextcloud/lib/private/App/AppManager.php",
"line": 507,
"function": "parse",
"class": "OC\\App\\InfoParser",
"type": "->"
},
{
"file": "/var/www/html/nextcloud/lib/private/App/AppManager.php",
"line": 522,
"function": "getAppInfo",
"class": "OC\\App\\AppManager",
"type": "->"
},
{
"file": "/var/www/html/nextcloud/lib/private/legacy/OC_App.php",
"line": 571,
"function": "getAppVersion",
"class": "OC\\App\\AppManager",
"type": "->"
},
{
"file": "/var/www/html/nextcloud/lib/private/legacy/OC_App.php",
"line": 875,
"function": "getAppVersion",
"class": "OC_App",
"type": "::"
},
{
"file": "/var/www/html/nextcloud/lib/private/legacy/OC_Util.php",
"line": 1219,
"function": "shouldUpgrade",
"class": "OC_App",
"type": "::"
},
{
"file": "/var/www/html/nextcloud/lib/public/Util.php",
"line": 580,
"function": "needUpgrade",
"class": "OC_Util",
"type": "::"
},
{
"file": "/var/www/html/nextcloud/lib/private/legacy/OC_Template.php",
"line": 115,
"function": "needUpgrade",
"class": "OCP\\Util",
"type": "::"
},
{
"file": "/var/www/html/nextcloud/lib/private/legacy/OC_Template.php",
"line": 78,
"function": "initTemplateEngine",
"class": "OC_Template",
"type": "::"
},
{
"file": "/var/www/html/nextcloud/lib/private/legacy/OC_Template.php",
"line": 323,
"function": "__construct",
"class": "OC_Template",
"type": "->"
},
{
"file": "/var/www/html/nextcloud/index.php",
"line": 74,
"function": "printExceptionErrorPage",
"class": "OC_Template",
"type": "::"
}
],
"File": "/var/www/html/nextcloud/lib/private/Memcache/Redis.php",
"Line": 48,
"CustomMessage": "--"
}
}
The output of config.php file in /var/www/html/nextcloud/config is:
<?php
$CONFIG = array (
'instanceid' => 'XXX',
'skeletondirectory' => '',
'default_language' => 'it',
'default_locate' => 'it',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
),
'passwordsalt' => 'XXX',
'secret' => 'XXX',
'trusted_domains' =>
array (
0 => 'cloud.valecloud.tk',
),
'datadirectory' => '/var/www/html/nextcloud-data',
'dbtype' => 'mysql',
'version' => '25.0.7.1',
'overwrite.cli.url' => 'http://cloud.valecloud.tk',
'dbname' => 'XXX',
'dbhost' => 'XXX',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'XXX',
'dbpassword' => 'XXX',
'installed' => true,
'mail_smtpmode' => 'XXX',
'mail_smtpsecure' => 'XXX',
'mail_sendmailmode' => 'XXX',
'mail_from_address' => 'XXX',
'mail_domain' => 'XXX',
'mail_smtpauthtype' => 'XXX',
'mail_smtpauth' => 1,
'mail_smtphost' => 'XXX',
'mail_smtpport' => 'XXX',
'mail_smtpname' => 'XXX',
'mail_smtppassword' => 'XXX',
'maintenance' => false,
'updater.release.channel' => 'stable',
'theme' => '',
'loglevel' => 0,
'default_phone_region' => 'IT',
'app_install_overwrite' =>
array (
0 => 'apporder',
1 => 'audioplayer_sonos',
2 => 'impersonate',
3 => 'video_converter',
),
'updater.secret' => 'XXX',
'allow_local_remote_servers' => true,
);
?>
Please help me… it’s urgent!!!
