(SOLVED) Just updated from Owncloud and now I can't upload files

Hi!

I just updated from Owncloud 10.13.x to NextCloud (OC 10.13 to NC 25.X to NC 26.x to NC 27.x to NC 28.x).

After this, I can’t upload files.

I can’t upload them to either internal folders or external folders.
I can’t upload them via HTTP, and I can’t upload them via Webdav.

Log info is updated when I upload via Webdav, but not when I upload via HTTP. So I will paste here the webdav log:

 Debug   webdav   Sabre\DAV\Exception\NotFound: File with name              2025-01-16T12:25:19+00:00
                   Local/ansi-solution.txt could not be located at
                   apps/dav/lib/Connector/Sabre/ObjectTree.php line 172

                   0. .../Server.php line 971
                      OCA\DAV\Connector\Sabre\ObjectTree->getNodeForPath(

                      )
                   1. .../Server.php line 1662
                      Sabre\DAV\Server->getPropertiesIteratorForPath(

                      )
                   2. .../Server.php line 1647
                      Sabre\DAV\Server->writeMultiStatus(

                      )
                   3. .../CorePlugin.php line 346
                      Sabre\DAV\Server->generateMultiStatus(

                      )
                   4. .../WildcardEmitterTrait.php line 89
                      Sabre\DAV\CorePlugin->httpPropFind(

                      )
                   5. .../DAV/Server.php line 472
                      Sabre\DAV\Server->emit(

                      )
                   6. .../Server.php line 61
                      Sabre\DAV\Server->invokeMethod(

                      )
                   7. .../Server.php line 321
                      OCA\DAV\Connector\Sabre\Server->start(

                      )
                   8. .../v1/webdav.php line 88
                      Sabre\DAV\Server->exec(

                      )
                   9. remote.php line 172
                      require_once("\/home\/apagada\/public_html\ ... p")

SOLVED
When installing Nextcloud, I overwrote .htaccess, where I had a crucial change to allow PUT in my server (my provider seems to ban PUT in all their VPS):

#### DO NOT CHANGE ANYTHING ABOVE THIS LINE ####
<Limit GET POST PUT DELETE>
Allow from all
</Limit>

The Basics

  • Nextcloud Server version (e.g., 28.x.x):
    • 28.0.14
  • Operating system and version (e.g., Ubuntu 24.04):
    • Linux 5.14.0-427.42.1.el9_4.x86_64 x86_64
  • Web server and version (e.g, Apache 2.4.25):
    • Apache, unknown
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • Unknown
  • PHP version (e.g, 8.3):Unknown. Why don’t you give this info in the system admin section? `
  • Is this the first time you’ve seen this error? (Yes / No):
    • yes
  • When did this problem seem to first start?
    • The first time I uploaded a file after upgrading
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • Manual upgrade. Web upgrade from OC 10.13 did not work, so I deleted all folders except the two listed at the docs. Then I had to copy from my backup another folder that was not listed in the docs (the external-apps folder)
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • No

Summary of the issue you are facing:

[…]

Steps to replicate it (hint: details matter!):

  1. Update any file, any size (even small), using either dav:// or web.
  2. An error appears (folder mot found in web, file not found in dav://)

Log entries

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

PASTE HERE

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

Problem appears either in browser or webdav

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

That file does not exist

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

PASTE HERE

Apps

The output of occ app:list (if possible).

Tips for increasing the likelihood of a response

  • Use the preformatted text formatting option in the editor for all log entries and configuration output.
  • If screenshots are useful, feel free to include them.
    • If possible, also include key error output in text form so it can be searched for.
  • Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.

Hi @jmoya and welcome to the forum!

Manual upgrade. Web upgrade from OC 10.13 did not work, so I
deleted all folders except the two listed at the docs. Then I had to
copy from my backup another folder that was not listed in the docs (the
external-apps folder)

The docs for an ownCloud migration state you do a manual upgrade from OC 10.13 → NC 25.0.13. Once that works, then use the built-in (web or cli-based) updater. The external-apps folder sounds like an additional apps folder, covered in step 11 in the doc, unless I’m misunderstanding you.

Can you please update your support request per the instructions the support template. Specifically:

  • Post the raw log entry so that we can better decipher the stack trace /full request; there may also be an entry just before it (include that too)
  • post your configuration (output of occ config:list system)

Also, confirm you don’t have any errors or warnings under the setup checks (via Admin setttings->Overview in the web UI).

PHP version (e.g, 8.3):Unknown. Why don’t you give this info in the system admin section?

It is shown there in the PHP section.

Thank you for the comments about how to obtain the information about php version.

I have many warnings in OC, but most of them are relative to performance and can’t be solved (i.e. I can activate memcache in my php, but as you say I should install additional software I can’t install in a VPS, all the performance tips are useless).

I have solved the issue. It was related to my apache server not allowing PUT requests.

What I can’t understand is why this error was not logged in the NC log.

Many thanks for your time.
Yours,
José