Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can.
The Basics
- Nextcloud Server version (e.g., 29.x.x):
30.0.6
- Operating system and version (e.g., Ubuntu 24.04):
Debian
- Reverse proxy and version _(e.g. nginx 1.27.2)
nginx 1.27.4
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
After removing and recreating mastercontainer
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
All attempts to access the AIO interface result in " Slim Application Error. A website error has occurred. Sorry for the temporary inconvenience."
Steps to replicate it (hint: details matter!):
- sudo docker rm nextcloud-aio-mastercontainer
- sudo docker run --pull=always -d --init --sig-proxy=false --name nextcloud-aio-mastercontainer --restart always --publish 8080:8080 --volume nextcloud_aio_mastercontainer:/mnt/docker-aio-config --volume /var/run/docker.sock:/var/run/docker.sock:ro --env APACHE_PORT=11443 --env APACHE_IP_BINDING=127.0.0.1 --env NEXTCLOUD_DATADIR=“/pool/aio” --env NEXTCLOUD_MEMORY_LIMIT=1024M --env NEXTCLOUD_MAX_TIME=86400 --env NEXTCLOUD_UPLOAD_LIMIT=16G --env NEXTCLOUD_STARTUP_APPS=“-activity -circles -comments -contactsinteraction -dashboard -federation -photos -recommendations -related_resources -support -survey_client -systemtags -user_status -weather_status” --env BORG_RETENTION_POLICY=“-d=11 -w=7 -m=3 -y=1” nextcloud/all-in-one:latest
- Browse to https://:8080
- Enter password
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log
located in your data directory). Feel free to use a pastebin/gist service if necessary.
NOTICE: PHP message: Slim Application Error
Type: GuzzleHttp\Exception\ServerException
Code: 500
Message: Server error: `POST http://127.0.0.1/v1.41/networks/nextcloud-aio/connect` resulted in a `500 Internal Server Error` response:
{"message":"failed to add interface vethe30b197 to sandbox: error setting interface \"vethe30b197\" IP to 172.18.0.2/16: (truncated...)
File: /var/www/docker-aio/php/vendor/guzzlehttp/guzzle/src/Exception/RequestException.php
Line: 111
Trace: #0 /var/www/docker-aio/php/vendor/guzzlehttp/guzzle/src/Middleware.php(72): GuzzleHttp\Exception\RequestException::create(Object(GuzzleHttp\Psr7\Request), Object(GuzzleHttp\Psr7\Response), NULL, Array, NULL)
#1 /var/www/docker-aio/php/vendor/guzzlehttp/promises/src/Promise.php(209): GuzzleHttp\Middleware::GuzzleHttp\{closure}(Object(GuzzleHttp\Psr7\Response))
#2 /var/www/docker-aio/php/vendor/guzzlehttp/promises/src/Promise.php(158): GuzzleHttp\Promise\Promise::callHandler(1, Object(GuzzleHttp\Psr7\Response), NULL)
#3 /var/www/docker-aio/php/vendor/guzzlehttp/promises/src/TaskQueue.php(52): GuzzleHttp\Promise\Promise::GuzzleHttp\Promise\{closure}()
#4 /var/www/docker-aio/php/vendor/guzzlehttp/promises/src/Promise.php(251): GuzzleHttp\Promise\TaskQueue->run(true)
#5 /var/www/docker-aio/php/vendor/guzzlehttp/promises/src/Promise.php(227): GuzzleHttp\Promise\Promise->invokeWaitFn()
#6 /var/www/docker-aio/php/vendor/guzzlehttp/promises/src/Promise.php(272): GuzzleHttp\Promise\Promise->waitIfPending()
#7 /var/www/docker-aio/php/vendor/guzzlehttp/promises/src/Promise.php(229): GuzzleHttp\Promise\Promise->invokeWaitList()
#8 /var/www/docker-aio/php/vendor/guzzlehttp/promises/src/Promise.php(69): GuzzleHttp\Promise\Promise->waitIfPending()
#9 /var/www/docker-aio/php/vendor/guzzlehttp/guzzle/src/Client.php(189): GuzzleHttp\Promise\Promise->wait()
#10 /var/www/docker-aio/php/src/Docker/DockerActionManager.php(906): GuzzleHttp\Client->request('POST', 'http://127.0.0....', Array)
#11 /var/www/docker-aio/php/src/Docker/DockerActionManager.php(923): AIO\Docker\DockerActionManager->ConnectContainerIdToNetwork('nextcloud-aio-m...', '')
#12 /var/www/docker-aio/php/public/index.php(83): AIO\Docker\DockerActionManager->ConnectMasterContainerToNetwork()
#13 /var/www/docker-aio/php/vendor/slim/slim/Slim/Handlers/Strategies/RequestResponse.php(38): Closure->{closure}(Object(GuzzleHttp\Psr7\ServerRequest), Object(GuzzleHttp\Psr7\Response), Array)
#14 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/Route.php(363): Slim\Handlers\Strategies\RequestResponse->__invoke(Object(Closure), Object(GuzzleHttp\Psr7\ServerRequest), Object(GuzzleHttp\Psr7\Response), Array)
#15 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Slim\Routing\Route->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#16 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Slim\MiddlewareDispatcher->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#17 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/Route.php(321): Slim\MiddlewareDispatcher->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#18 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/RouteRunner.php(74): Slim\Routing\Route->run(Object(GuzzleHttp\Psr7\ServerRequest))
#19 /var/www/docker-aio/php/vendor/slim/csrf/src/Guard.php(482): Slim\Routing\RouteRunner->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#20 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(177): Slim\Csrf\Guard->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Slim\Routing\RouteRunner))
#21 /var/www/docker-aio/php/vendor/slim/twig-view/src/TwigMiddleware.php(117): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#22 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Views\TwigMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
#23 /var/www/docker-aio/php/src/Middleware/AuthMiddleware.php(36): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#24 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(280): AIO\Middleware\AuthMiddleware->__invoke(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
#25 /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/ErrorMiddleware.php(77): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#26 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Middleware\ErrorMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
#27 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#28 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(209): Slim\MiddlewareDispatcher->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#29 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(193): Slim\App->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#30 /var/www/docker-aio/php/public/index.php(189): Slim\App->run()
#31 {main}
Tips: To display error details in HTTP response set "displayErrorDetails" to true in the ErrorHandler constructor.
NOTICE: PHP message: 404 Not Found
Type: Slim\Exception\HttpNotFoundException
Code: 404
Message: Not found.
File: /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/RoutingMiddleware.php
Line: 76
Trace: #0 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/RouteRunner.php(62): Slim\Middleware\RoutingMiddleware->performRouting(Object(GuzzleHttp\Psr7\ServerRequest))
#1 /var/www/docker-aio/php/vendor/slim/csrf/src/Guard.php(482): Slim\Routing\RouteRunner->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#2 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(177): Slim\Csrf\Guard->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Slim\Routing\RouteRunner))
#3 /var/www/docker-aio/php/vendor/slim/twig-view/src/TwigMiddleware.php(117): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#4 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Views\TwigMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
#5 /var/www/docker-aio/php/src/Middleware/AuthMiddleware.php(36): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#6 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(280): AIO\Middleware\AuthMiddleware->__invoke(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
#7 /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/ErrorMiddleware.php(77): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#8 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Middleware\ErrorMiddleware->process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous))
#9 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Psr\Http\Server\RequestHandlerInterface@anonymous->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#10 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(209): Slim\MiddlewareDispatcher->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#11 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(193): Slim\App->handle(Object(GuzzleHttp\Psr7\ServerRequest))
#12 /var/www/docker-aio/php/public/index.php(189): Slim\App->run()
#13 {main}
Tips: To display error details in HTTP response set "displayErrorDetails" to true in the ErrorHandler constructor.
Deleting duplicate sessions