For the record, this is not about you, as a person, per se. I for one do not feel in any way that I am entitled to any support, whatsoever.
Your claim that I am is just plain wrong.
I do not use Pico and have not for years on NC, or otherwise. I use Bookstack and I do my own support. This is about NC’s management of their store and their public relations, which could be better, even for their own sake. Since their PR seems to inflate the usability of NC’s apps at times and due to it, NC as a whole. This is like not some new, wild take that I invented by any means. One has to merely read some reviews on their app store to get an idea of what I am talking about. I am stating this because I like NC.
I get that some Devs may feel as if they are being attacked when people criticize or comment on the status of their projects. Especially when they are free of charge, but you know this is reality and some type criticism, constructive and otherwise is just part of the territory. I am baffled that you seem to take this as some brand new type of happening. You are reading too much into it, at least in this case, coming from me.
Also, that is not what I was doing here. It is a fair take that NC should not have dozens of entries of unsupported apps that one can only tell the difference unless checking each single one. This could be improved, or you disagree? Perhaps if apps have not received an update in say a year, and are broken, that they should be labeled differently? But perhaps NC would not like the optics of that when it comes to their corporate clients. I do not know. Or that at the very least be more transparent about it regarding the levels of support of some of their apps. You can disagree with such opinion and you are free to do so, yet that does not make me incorrect, either.
This is why I mentioned a couple of NC-maintained/collaboration apps aside just yours as valid examples. The fact that NC is not required to provide support outside corporate is valid, but then again, they do push the Community Version quite a bit in their marketing. My background is in Marketing too, so I do see some incongruent takes from time to time. You can disagree but I will disagree with your take, there.
In fact, NC did provide incorrect/overblown PR about the Whiteboard app, dropping support almost to next to nothing right after launch. The end-to-end encryption app was (or is?) alpha/beta quality despite being advertised as fit for purpose for years, albeit in fairness that may have changed since I gave up on it a while back. The Social app is still in Alpha despite being heavily advertised as a working solution after Elon Musk bought Twitter during a major release launch event – I watched it. These are correct statements, this is reality. There is no entitlement here. Is pointing out reality entitlement? I did not get that memo. Anyone with some common sense, despite understanding these are free solutions, would have to be blind to not see the incongruousness found here.
My claim, that you stated that you do not have much or any time to work on the project… Is this an incorrect statement? That is what you wrote on Github. Did I state an incorrect fact? Please, by all means, point it out. And if it is correct, why would you take it as an insult?
I get that you did not want to push the fix and that is fine --that is fair, I mean, I did link to the issue for them to see your explanation, did I not?-- further I suggested the user to stay or look elsewhere if he could. How is that “expecting” support?
Lastly, look I get the frustration that few are willing to take over the mantle, in the end, the demographic of people will your skill-set who have the free time to do so for free is small. That is an unfortunate reality of the open source scene. It has always been and it will always be.
Thank you for the time and resources you have provided for Pico for other users.