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Sorry to hear you’re facing problems. 
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Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 31.0.7snap1
- Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu 24.04.3 LTS
- Web server and version (e.g, Apache 2.4.25):
Included in the snap
- Reverse proxy and version _(e.g. nginx 1.27.2)
Included in the snap
- PHP version (e.g, 8.3):
Included in the snap
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
A week or to since
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Snap
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
I have been running Nextcloud on a Raspberry Pi, using Ubuntu 24.04. Nextcloud was installed using the snap, and have been updated multiple times. However it stopped wokring a couple of weeks ago. When trying to log into Ubuntu and running:
sudo nextcloud.occ maintenance:repair
things appear to be OK (i.e. text in green) except the following warnings that are printed in yellow:
Install recognize dependencies
- WARNING: Failed to install node binary
- WARNING: Failed to automatically install dependencies for recognize. Check the recognize admin panel for potential problems.
Steps to replicate it (hint: details matter!)
- Originally, the snap version was 31.0.8snap1. I reverted to a previous version using “sudo snap revert nextcloud”the problem stil remains.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Last two lines from log:Error
recognize
Exception
Failed to install Tensorflow.js: sh: 1: /var/snap/nextcloud/42232/nextcloud/extra-apps/recognize/bin/node: not found
11. sep. 2025, 16:44:59
Error
recognize
Failed to install Tensorflow.js: sh: 1: /var/snap/nextcloud/42232/nextcloud/extra-apps/recognize/bin/node: not found
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
sudo nextcloud.occ config:list
{
"system": {
"apps_paths": [
{
"path": "\/snap\/nextcloud\/current\/htdocs\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/snap\/nextcloud\/current\/nextcloud\/extra-apps",
"url": "\/extra-apps",
"writable": true
}
],
"supportedDatabases": [
"mysql"
],
"memcache.locking": "\\OC\\Memcache\\Redis",
"memcache.local": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0
},
"log_type": "file",
"logfile": "\/var\/snap\/nextcloud\/current\/logs\/nextcloud.log",
"logfilemode": 416,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"storhaug.dyndns.org"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "31.0.7.1",
"overwrite.cli.url": "https:\/\/storhaug.dyndns.org",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"maintenance": false,
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"loglevel": 2,
"theme": "",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"maintenance_window_start": 1,
"mail_smtpport": "587",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "NO"
},
"apps": {
"activity": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": "filesystem"
},
"admin_audit": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "logging"
},
"app_api": {
"enabled": "yes",
"installed_version": "5.0.2",
"types": ""
},
"backgroundjob": {
"lastjob": "27"
},
"bruteforcesettings": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": ""
},
"calendar": {
"enabled": "yes",
"installed_version": "5.5.3",
"types": ""
},
"circles": {
"enabled": "yes",
"installed_version": "31.0.0",
"loopback_tmp_scheme": "https",
"maintenance_run": "0",
"maintenance_update": "{\"3\":1757601106,\"2\":1757602784,\"1\":1757602784}",
"migration_22": "1",
"migration_run": "0",
"types": "filesystem,dav"
},
"cloud_federation_api": {
"enabled": "yes",
"installed_version": "1.14.0",
"types": "filesystem"
},
"comments": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "logging"
},
"contacts": {
"enabled": "yes",
"installed_version": "7.3.0",
"types": "dav"
},
"contactsinteraction": {
"enabled": "yes",
"installed_version": "1.12.0",
"types": "dav"
},
"core": {
"backgroundjobs_mode": "cron",
"emailTestSuccessful": "0",
"files_metadata_installed": "1",
"installedat": "1678793548.5301",
"lastcron": 1757602785,
"lastupdatedat": "0",
"metadataGenerationDone": true,
"moveavatarsdone": "yes",
"previewsCleanedUp": "1",
"public_files": "files_sharing\/public.php",
"public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
"vendor": "nextcloud",
"files_metadata": {
"photos-original_date_time": {
"value": null,
"type": "int",
"etag": "",
"indexed": true,
"editPermission": 0
},
"photos-size": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-exif": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-ifd0": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-gps": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-place": {
"value": null,
"type": "string",
"etag": "",
"indexed": true,
"editPermission": 0
},
"blurhash": {
"value": null,
"type": "string",
"etag": "00297c963cac559f71ef858cf23dfb85",
"indexed": false,
"editPermission": 0
}
},
"oc.integritycheck.checker": []
},
"dashboard": {
"enabled": "yes",
"installed_version": "7.11.0",
"types": ""
},
"dav": {
"buildCalendarReminderIndex": "yes",
"buildCalendarSearchIndex": "yes",
"builtSocialSearchIndex": "yes",
"chunks_migrated": "1",
"enabled": "yes",
"installed_version": "1.33.0",
"regeneratedBirthdayCalendarsForYearFix": "yes",
"types": "filesystem"
},
"drawio": {
"enabled": "yes",
"installed_version": "3.1.0",
"types": "filesystem"
},
"federatedfilesharing": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": ""
},
"federation": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "authentication"
},
"files": {
"enabled": "yes",
"installed_version": "2.3.1",
"mimetype_version": "31.0.7.1",
"types": "filesystem"
},
"files_downloadlimit": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": ""
},
"files_pdfviewer": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": ""
},
"files_reminders": {
"enabled": "yes",
"installed_version": "1.4.0",
"types": ""
},
"files_rightclick": {
"enabled": "no",
"installed_version": "1.6.0",
"types": ""
},
"files_sharing": {
"enabled": "yes",
"installed_version": "1.23.1",
"types": "filesystem"
},
"files_trashbin": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "filesystem,dav"
},
"files_versions": {
"enabled": "yes",
"installed_version": "1.24.0",
"types": "filesystem,dav"
},
"firstrunwizard": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": ""
},
"logreader": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": "logging"
},
"lookup_server_connector": {
"enabled": "yes",
"installed_version": "1.19.0",
"types": "authentication"
},
"mail": {
"enabled": "yes",
"installed_version": "5.4.0",
"types": ""
},
"nextcloud_announcements": {
"enabled": "yes",
"installed_version": "3.0.0",
"pub_date": "Thu, 24 Oct 2019 00:00:00 +0200",
"types": "logging"
},
"notes": {
"enabled": "yes",
"installed_version": "4.12.3",
"types": ""
},
"notifications": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": "logging"
},
"oauth2": {
"enabled": "yes",
"installed_version": "1.19.1",
"types": "authentication"
},
"password_policy": {
"enabled": "yes",
"installed_version": "3.0.0",
"types": "authentication"
},
"photos": {
"enabled": "yes",
"installed_version": "4.0.0",
"lastPlaceMappedUser": "gas",
"lastPlaceMappingDone": "true",
"types": "dav,authentication"
},
"privacy": {
"enabled": "yes",
"installed_version": "3.0.0",
"types": ""
},
"profile": {
"enabled": "yes",
"installed_version": "1.0.0",
"types": ""
},
"provisioning_api": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "prevent_group_restriction"
},
"recognize": {
"enabled": "yes",
"installed_version": "9.0.7",
"nice_binary": "\/usr\/bin\/nice",
"node_binary": "\/var\/snap\/nextcloud\/42232\/nextcloud\/extra-apps\/recognize\/bin\/node",
"tensorflow.purejs": "true",
"types": "filesystem,dav"
},
"recommendations": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": ""
},
"related_resources": {
"enabled": "yes",
"installed_version": "2.0.0",
"types": ""
},
"richdocuments": {
"enabled": "yes",
"installed_version": "8.7.4",
"types": "filesystem,prevent_group_restriction"
},
"serverinfo": {
"cached_count_appdata_files": 594647,
"cached_count_filecache": 937619,
"cached_count_storages": "2",
"enabled": "yes",
"installed_version": "3.0.0",
"size_appdata_storage": 151925657,
"types": ""
},
"settings": {
"enabled": "yes",
"installed_version": "1.14.0",
"types": ""
},
"sharebymail": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "filesystem"
},
"spreed": {
"enabled": "yes",
"has_reference_id": "yes",
"installed_version": "21.1.4",
"project_access_invalidated": "1",
"signaling_ticket_secret": "***REMOVED SENSITIVE VALUE***",
"signaling_token_privkey_es256": "***REMOVED SENSITIVE VALUE***",
"signaling_token_pubkey_es256": "***REMOVED SENSITIVE VALUE***",
"types": "dav,prevent_group_restriction"
},
"support": {
"SwitchUpdaterServerHasRun": "yes",
"enabled": "yes",
"installed_version": "3.0.0",
"types": "session"
},
"survey_client": {
"enabled": "yes",
"installed_version": "3.0.0",
"last_report": "{\"id\":\"ochpakwd3ipc\",\"items\":[[\"server\",\"version\",\"31.0.7.1\"],[\"server\",\"code\",\"other\"],[\"server\",\"enable_avatars\",\"yes\"],[\"server\",\"enable_previews\",\"yes\"],[\"server\",\"memcache.local\",\"\\\\OC\\\\Memcache\\\\Redis\"],[\"server\",\"memcache.distributed\",\"none\"],[\"server\",\"asset-pipeline.enabled\",\"no\"],[\"server\",\"filelocking.enabled\",\"yes\"],[\"server\",\"memcache.locking\",\"\\\\OC\\\\Memcache\\\\Redis\"],[\"server\",\"debug\",\"no\"],[\"server\",\"cron\",\"cron\"],[\"php\",\"version\",\"8.3.23\"],[\"php\",\"memory_limit\",536870912],[\"php\",\"max_execution_time\",0],[\"php\",\"upload_max_filesize\",2097152],[\"database\",\"type\",\"mysql\"],[\"database\",\"version\",\"8.0.42\"],[\"database\",\"size\",993705984],[\"apps\",\"activity\",\"4.0.0\"],[\"apps\",\"admin_audit\",\"1.21.0\"],[\"apps\",\"app_api\",\"5.0.2\"],[\"apps\",\"bruteforcesettings\",\"4.0.0\"],[\"apps\",\"calendar\",\"5.5.3\"],[\"apps\",\"circles\",\"31.0.0\"],[\"apps\",\"cloud_federation_api\",\"1.14.0\"],[\"apps\",\"comments\",\"1.21.0\"],[\"apps\",\"contacts\",\"7.2.5\"],[\"apps\",\"contactsinteraction\",\"1.12.0\"],[\"apps\",\"dashboard\",\"7.11.0\"],[\"apps\",\"dav\",\"1.33.0\"],[\"apps\",\"drawio\",\"3.1.0\"],[\"apps\",\"federatedfilesharing\",\"1.21.0\"],[\"apps\",\"federation\",\"1.21.0\"],[\"apps\",\"files\",\"2.3.1\"],[\"apps\",\"files_downloadlimit\",\"4.0.0\"],[\"apps\",\"files_pdfviewer\",\"4.0.0\"],[\"apps\",\"files_reminders\",\"1.4.0\"],[\"apps\",\"files_rightclick\",\"disabled\"],[\"apps\",\"files_sharing\",\"1.23.1\"],[\"apps\",\"files_trashbin\",\"1.21.0\"],[\"apps\",\"files_versions\",\"1.24.0\"],[\"apps\",\"firstrunwizard\",\"4.0.0\"],[\"apps\",\"logreader\",\"4.0.0\"],[\"apps\",\"lookup_server_connector\",\"1.19.0\"],[\"apps\",\"mail\",\"5.4.0\"],[\"apps\",\"nextcloud_announcements\",\"3.0.0\"],[\"apps\",\"notes\",\"4.12.3\"],[\"apps\",\"notifications\",\"4.0.0\"],[\"apps\",\"oauth2\",\"1.19.1\"],[\"apps\",\"password_policy\",\"3.0.0\"],[\"apps\",\"photos\",\"4.0.0\"],[\"apps\",\"privacy\",\"3.0.0\"],[\"apps\",\"profile\",\"1.0.0\"],[\"apps\",\"provisioning_api\",\"1.21.0\"],[\"apps\",\"recognize\",\"9.0.3\"],[\"apps\",\"recommendations\",\"4.0.0\"],[\"apps\",\"related_resources\",\"2.0.0\"],[\"apps\",\"richdocuments\",\"8.7.4\"],[\"apps\",\"serverinfo\",\"3.0.0\"],[\"apps\",\"settings\",\"1.14.0\"],[\"apps\",\"sharebymail\",\"1.21.0\"],[\"apps\",\"spreed\",\"21.1.4\"],[\"apps\",\"support\",\"3.0.0\"],[\"apps\",\"survey_client\",\"3.0.0\"],[\"apps\",\"suspicious_login\",\"9.0.1\"],[\"apps\",\"systemtags\",\"1.21.1\"],[\"apps\",\"text\",\"5.0.0\"],[\"apps\",\"theming\",\"2.6.1\"],[\"apps\",\"twofactor_backupcodes\",\"1.20.0\"],[\"apps\",\"user_status\",\"1.11.0\"],[\"apps\",\"viewer\",\"4.0.0\"],[\"apps\",\"weather_status\",\"1.11.0\"],[\"apps\",\"webhook_listeners\",\"1.2.0\"],[\"apps\",\"workflowengine\",\"2.13.0\"],[\"stats\",\"num_files\",937627],[\"stats\",\"num_users\",1],[\"stats\",\"num_storages\",2],[\"stats\",\"num_storages_local\",1],[\"stats\",\"num_storages_home\",1],[\"stats\",\"num_storages_other\",0],[\"stats\",\"num_comments\",80],[\"stats\",\"num_comment_markers\",0],[\"stats\",\"num_systemtags\",0],[\"stats\",\"num_systemtags_mappings\",0],[\"files_sharing\",\"num_shares\",83],[\"files_sharing\",\"num_shares_user\",0],[\"files_sharing\",\"num_shares_groups\",0],[\"files_sharing\",\"num_shares_link\",83],[\"files_sharing\",\"num_shares_link_no_password\",83],[\"files_sharing\",\"num_fed_shares_sent\",0],[\"files_sharing\",\"num_fed_shares_received\",0],[\"files_sharing\",\"permissions_3_17\",83],[\"encryption\",\"enabled\",\"no\"],[\"encryption\",\"default_module\",\"no\"]]}",
"last_sent": "1757601257",
"types": ""
},
"suspicious_login": {
"enabled": "yes",
"installed_version": "9.0.1",
"types": "authentication"
},
"systemtags": {
"enabled": "yes",
"installed_version": "1.21.1",
"types": "logging"
},
"text": {
"enabled": "yes",
"installed_version": "5.0.0",
"types": "dav"
},
"theming": {
"enabled": "yes",
"installed_version": "2.6.1",
"types": "logging"
},
"twofactor_backupcodes": {
"enabled": "yes",
"installed_version": "1.20.0",
"types": ""
},
"user_status": {
"enabled": "yes",
"installed_version": "1.11.0",
"types": ""
},
"viewer": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": ""
},
"weather_status": {
"enabled": "yes",
"installed_version": "1.11.0",
"types": ""
},
"webhook_listeners": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": "filesystem"
},
"workflowengine": {
"enabled": "yes",
"installed_version": "2.13.0",
"types": "filesystem"
}
}
}
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
