Problem with deleted files

ℹ️ Support
1

Hello,
in a fairly recent installation I have a problem with recovering deleted files.
All users correctly access the section, only one user cannot access the deleted files the message is: “The directory is unavailable, please check the logs or contact the administrator”.
What may have happened?
Thank you very much in advance

Gustavo

2

We also have a template (should show up when you open a new topic) that helps you to add all important information. We don’t know the logs, we don’t know the NC version you are using, nothing about your configuration…

3

Sorry you’re right

Nextcloud version: 17.0.1
Operating system and version: DietPi (raspian lite) on Raspberry pi4 4GB last version
Apache version: 2.4.41
PHP version: 7.3.11

The issue you are facing:
In my installation I have a problem with recovering deleted files.
All users correctly access the section, only one user cannot access the deleted files the message is: “The directory is unavailable, please check the logs or contact the administrator”.
What may have happened?

Thank you very much in advance
Gustavo

4

Sorry,
Someone can help me, I’m not very experienced,
Thank you very much in advance
Gustavo

5

Please check logs under: …index.php/settings/admin/logging
If you see this Error:

image
image720×62 5.08 KB

Then it is known bug and you can apply workaround by editing file under: .../nextcloud/apps/files_trashbin/lib/Sabre/AbstractTrash.php

1 Like
6

Resolved,
As you indicated I modified the AbstractTrash.php file and everything works.
Thank you very much for helping
Gustavo

2 Likes
7

thank you so much, this really helped!!