Password created through the Admin Web interface for new users not working

ℹ️ Support
,
1

I installed NC AIO 12.5.0

If I create a new user, and choose/create a password in the web interface that user can’t login

if I do it manually :

docker exec -it --user www-data nextcloud-aio-nextcloud php occ user:resetpassword username

then the user can login

Any advice ?

2

Not without more details. :wink:

Please see the support template.

3

tks jtr ! Much appreciate

NextCloud / Docker Noobie comment here:

Noobie are using AIO because they are less technical.

They could find challenging to find some of those info….

Should there be some DashBoard providing all that ? Or some script we can run ?

  • Nextcloud Server version (e.g., 29.x.x):

  • Operating system and version (e.g., Ubuntu 24.04):

  • Web server and version (e.g, Apache 2.4.25):

  • Reverse proxy and version _(e.g. nginx 1.27.2):

  • PHP version (e.g, 8.3):

  • Is this the first time you’ve seen this error? (Yes / No):

  • When did this problem seem to first start?

  • Installation method (e.g. AIO, NCP, Bare Metal/Archive, etc.) this one not that hard)

  • Are you using Cloudflare, mod_security, or similar? (Yes / No) ???

GROK helped me to find those info with some commands

:backhand_index_pointing_right: Ubuntu server 25.04

:backhand_index_pointing_right: started doing that when ? I Don’t know I’M a small business (alone) and was just trying to create one or 2 user for my sons

installed AIO 1 week ago

:backhand_index_pointing_right:Server version: Apache/2.4.66 (Unix)
Server built: Dec 18 2025 00:29:53

:backhand_index_pointing_right: If Grok is right : 3. Reverse proxy and version (e.g., nginx 1.27.2)

Nextcloud AIO does not include a built-in reverse proxy by default. The integrated Apache container serves directly (on port 80 or a custom APACHE_PORT if configured).

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