OwnCube also provides VPS which I am using as a restic target.
They lost it 3 times within 3 years which is not only annoying in terms of data loss, but also in terms of setting it up again every time.
- They donāt adhere to SLAs: On top of losing data, their services have frequent downtimes, and the customer support reponses are delayed.
- Apparently, they donāt adhere to best practices and run paid backups on the same storage backend, as mentioned by the OP.
- They are sloppy when setting up services: Misconfigurations of DNS or the VPS NIC are common.
- They are not proactive at all: They donāt inform about downtime, they donāt create a new instance when they lost it, and they ask for confirmation of every step - meanwhile, the customer is not getting any service.
- And the cherry on top is that they are unfriendly and blame issues on the customer first.
Basically, you have to spoon feed them everything.
The company seems to consist only of the CEO Friedrich Stagl and his support dude or alter ego Nils Hofer.
Overall, very unprofessional and incompetent. To the point that NextCloud should clearly distance themselves from OwnCube on the partner page.
(Update: I paid once for a ālifetime specialā so I will continue using their service)