To start, there is no issue with our setup or the behaviour of my desktop synchronization. It has been working basically flawlessly for the last two+ years through various updates of both the client and server, with the following exception that has always been a problem.
We have two similar third-party applications that need access to the Nextcloud folder on Windows. The client folders are located in C:\Users\username\Nextcloud. When opening the folders from within the third-party application (the only way for them to access data from the filesystem), they see all the folders in C:\Users\username (including OneDrive), except Nextcloud. It simply doesn’t show up. All other third-party apps see the folder just fine.
One third-party vendor says “they don’t support sync folders,” which is a lie because OneDrive works no problem and all the settings on the Nextcloud folder are the same as the OneDrive folder. The other says that they themselves actually use OwnCloud sync and they got the folders to show up by sharing them using the Windows share feature: right-click the folder > properties > Sharing > Share… and then share the folder without specifying a user. I tried this, and also tried adding the Everyone user, and tried the advanced sharing option and granting all permissions. Nothing works for me.
Some possible quirks of our setup:
- client users typically have 0 bytes allocated to them (though I have tested by allowing them adequate space, see next)
- we use a group folder (though I have tested it with regular shared folders after granting space to the user and, in any event, the issue is with the main Nextcloud folder, not the subfolders)
Any help making the Nextcloud folder available like all other Windows folders would be greatly appreciated. Thank you.