Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 27.1.3
Operating system and version (eg, Ubuntu 20.04): Debian 12.2
Apache or nginx version (eg, Apache 2.4.25): N/A
PHP version (eg, 7.4): N/A
The issue you are facing:
The nextcloud:stable image is on version 27.1.3, but 27.1.4 is available on the Stable channel.
uname -a
Linux nextcloud 6.1.0-13-arm64 #1 SMP Debian 6.1.55-1 (2023-09-29) aarch64 GNU/Linux
docker pull nextcloud:stable
stable: Pulling from library/nextcloud
Digest: sha256:fde632cdd2d57c0ec7cea82a58884ed04d54d25a75efd364a0bfeac1c7c24a3a
Status: Image is up to date for nextcloud:stable
docker.io/library/nextcloud:stable
docker images:
REPOSITORY TAG IMAGE ID CREATED SIZE
nextcloud stable 2f83f59fc406 10 days ago 1.2GB
docker run nextcloud:stable cat /usr/src/nextcloud/version.php
<?php
$OC_Version = array(27,1,3,2);
$OC_VersionString = '27.1.3';
$OC_Edition = '';
$OC_Channel = 'stable';
$OC_VersionCanBeUpgradedFrom = array (
'nextcloud' =>
array (
'26.0' => true,
'27.0' => true,
'27.1' => true,
),
'owncloud' =>
array (
'10.13' => true,
),
);
$OC_Build = '2023-10-26T17:25:16+00:00 565dc36226d08d071c30d8ad4fd54126dfa4be79';
$vendor = 'nextcloud'
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- docker pull nextcloud:stable
The output of your Nextcloud log in Admin > Logging:
Nothing related to nextcloud version/upgrade
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'htaccess.RewriteBase' => '/',
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'redis',
'password' => redacted
'port' => 6379,
),
'overwriteprotocol' => 'https',
'trusted_proxies' =>
array (
0 => '10.0.0.0/8',
),
'mail_smtpmode' => 'smtp',
'mail_smtphost' => redacted
'mail_smtpport' => '465',
'mail_smtpsecure' => 'ssl',
'mail_smtpauth' => true,
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpname' =>redacted
'mail_from_address' => redacted
'mail_domain' => redacted
'mail_smtppassword' => redacted
'passwordsalt' => redacted
'secret' =>redacted
'trusted_domains' =>
array (
0 => 'localhost',
1 => redacted
),
'datadirectory' => '/var/www/html/data',
'dbtype' => 'mysql',
'version' => '27.1.3.2',
'overwrite.cli.url' => 'https://localhost',
'dbname' => redacted
'dbhost' => redacted
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => redacted
'dbpassword' => redacted
'installed' => true,
'instanceid' => redacted
'default_phone_region' => redacted
'default_locale' => redacted
'twofactor_enforced' => 'true',
'twofactor_enforced_groups' =>
array (
),
'twofactor_enforced_excluded_groups' =>
array (
),
'loglevel' => 2,
'maintenance' => false,
);
The output of your Apache/nginx/system log in /var/log/____:
Nothing related to nextcloud version/upgrade
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Nothing related to nextcloud version/upgrade