Nextcloud Pi - plötzlich alle Fotos verschwunden

🌐 Non-english support 🇩🇪 Deutsch (german)
1

Hallo zusammen,
ich komme gerade aus dem Urlaub und muss feststellen, dass alle Fotos aus meiner Nextcloud (Pi) verschwunden sind, inklusive aller Ordner. Mein Handy sagt, es könnte nicht syncen, weil die Nextcloud im Wartungsmodus sei, was sie nicht ist. Am 21. und 23.09 wurde allerdings automatisch ein außerplanmäßiges Update angelegt - aber auch schon ohne die Bilder, als ob ein Update stattgefunden hätte.

Alle anderen Daten scheinen noch komplett da zu sein (Kalender, Kontakte usw.)

Ich kann die Bilder zwar aus einer älteren Sicherung wiederherstellen, wüsste aber gerne, was da los ist.

Ist da etwas bekannt?

Gruß,
Zusch

== Translated via software
Hello everyone I just came back from vacation and have to realize that all photos from my Nextcloud (Pi) have disappeared, including all folders. My phone says it can’t sync because the Nextcloud is in maintenance mode, which it isn’t. On 21 and 23.09, however, an unscheduled update was automatically created - but also without the pictures, as if an update had taken place. All other data still seems to be completely there (calendar, contacts, etc.) I can restore the pictures from an older backup, but I would like to know what’s going on. Is anything known? Greeting Zusch

2

Hi,

Denke wird der selbe Fehler sein.

3

Das macht keinen Sinn. Was bedeuten 21 und 23.0.9?

  • sudo ncp-report

Ihnen fehlt die erforderliche Support-Vorlage. Bitte füllen Sie dieses Formular aus und bearbeiten Sie es in Ihrem Beitrag.

4

Hey just,
This is kind of a translation error. I think he/she is referring to the date 21st or 23. of September.

Ansonsten denke ich auch, dass der container ein autoupdate gemacht hat und in das Missgeschick reingelaufen ist, was im anderen Forumeintrag beschrieben wurde. Es ist lösbar ZendaiOwl hat da echt viel Mühe reingesteckt und wird auch komplett behoben sein sobald die neuen docker container raus sind.

Alternativ hilft der ncp-report uns naturlich immer den Fehler zu identifizieren. Ohne ist es eher eine Vermutung

1 Like
5

Hallo zusammen,
leider kann ich den ncp-report nicht als PDF posten, weil neuer Nutzer. Für den Editor ist er zu lang…

6

Kopier ihn einfach rein. Es macht automatisch so “Kapitel” draus. Das sollte schon passen.
Wenn, besser viel scrollen als keine Info :wink:

7

NC-Report Teil 1:
<–! Paste this in GitHub report →

NextCloudPi diagnostics 

NextCloudPi version  v1.50.0
OS                   Raspbian GNU/Linux 10. 5.10.103-v7l+ (armv7l)
automount            no
USB devices          sda 
datadir              /var/www/nextcloud/data
data in SD           yes
data filesystem      ext2/ext3
data disk usage      21G/30G
rootfs usage         21G/30G
swapfile             /var/swap
dbdir                /var/lib/mysql
Nextcloud check      ok
Nextcloud version    23.0.6.1
HTTPD service        up
PHP service          up
MariaDB service      up
Redis service        up
HPB service          up
Postfix service      up
Internet check       ok
public IP            ***REMOVED SENSITIVE VALUE***
public IP            ***REMOVED SENSITIVE VALUE***
Port check 80        open (ipv4)
Port check 443       open (ipv4)
IP                   ***REMOVED SENSITIVE VALUE***
Gateway              192.168.2.1
Interface            eth0
certificates         ***REMOVED SENSITIVE VALUE***
NAT loopback         no
Uptime               2days
Nextcloud configuration 

{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": {
            "0": "localhost",
            "1": "192.168.2.55",
            "5": "nextcloudpi.local",
            "7": "nextcloudpi",
            "8": "nextcloudpi.lan",
            "9": "raspberrypi.\u200bc9d2xrvdrjbek1kp.\u200bmyfritz.\u200bnet",
            "20": "\u200bc9d2xrvdrjbek1kp.\u200bmyfritz.\u200bnet",
            "21": "avsscloud.dynv6.net",
            "11": "2003:f1:7f1a:9300:6a3b:e0:845d:e1e5",
            "3": "localhost",
            "": "localhost",
            "14": "raspberrypi"
        },
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "23.0.6.1",
        "overwrite.cli.url": "https:\/\/localhost\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0,
            "password": "***REMOVED SENSITIVE VALUE***"
        },
        "tempdirectory": "\/var\/www\/nextcloud\/data\/tmp",
        "mail_smtpmode": "sendmail",
        "mail_smtpauthtype": "LOGIN",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "preview_max_x": "2048",
        "preview_max_y": "2048",
        "jpeg_quality": "60",
        "overwriteprotocol": "https",
        "loglevel": "2",
        "log_type": "file",
        "maintenance": false,
        "theme": "",
        "app_install_overwrite": [
            "occweb",
            "previewgenerator",
            "nextcloudpi"
        ],
        "twofactor_enforced": "true",
        "twofactor_enforced_groups": [],
        "twofactor_enforced_excluded_groups": [],
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "logfile": "\/var\/www\/nextcloud\/data\/nextcloud.log",
        "data-fingerprint": "2205f8e37be7741b3852076b1e0fb820"
    }
}
HTTPd logs 

[Mon Sep 26 11:01:52.217065 2022] [mpm_event:notice] [pid 994:tid 3069456960] AH00489: Apache/2.4.38 (Raspbian) OpenSSL/1.1.1n configured -- resuming normal operations
[Mon Sep 26 11:01:52.217086 2022] [core:notice] [pid 994:tid 3069456960] AH00094: Command line: '/usr/sbin/apache2'
[Mon Sep 26 11:02:08.684542 2022] [mpm_event:notice] [pid 994:tid 3069456960] AH00493: SIGUSR1 received.  Doing graceful restart
[Mon Sep 26 11:02:08.713963 2022] [ssl:warn] [pid 994:tid 3069456960] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Mon Sep 26 11:02:08.714265 2022] [ssl:error] [pid 994:tid 3069456960] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=raspberrypi / issuer: CN=raspberrypi / serial: 1D8AC841A5571547643ACF2C60195BBE859507F8 / notbefore: Oct 12 18:41:54 2020 GMT / notafter: Oct 10 18:41:54 2030 GMT]
[Mon Sep 26 11:02:08.714286 2022] [ssl:error] [pid 994:tid 3069456960] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Mon Sep 26 11:02:08.715381 2022] [mpm_event:notice] [pid 994:tid 3069456960] AH00489: Apache/2.4.38 (Raspbian) OpenSSL/1.1.1n configured -- resuming normal operations
[Mon Sep 26 11:02:08.715417 2022] [core:notice] [pid 994:tid 3069456960] AH00094: Command line: '/usr/sbin/apache2'
[Mon Sep 26 14:14:20.725480 2022] [mpm_event:notice] [pid 994:tid 3069456960] AH00493: SIGUSR1 received.  Doing graceful restart
[Mon Sep 26 14:14:20.755875 2022] [ssl:warn] [pid 994:tid 3069456960] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Mon Sep 26 14:14:20.756143 2022] [ssl:error] [pid 994:tid 3069456960] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=raspberrypi / issuer: CN=raspberrypi / serial: 1D8AC841A5571547643ACF2C60195BBE859507F8 / notbefore: Oct 12 18:41:54 2020 GMT / notafter: Oct 10 18:41:54 2030 GMT]
[Mon Sep 26 14:14:20.756163 2022] [ssl:error] [pid 994:tid 3069456960] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Mon Sep 26 14:14:20.758159 2022] [mpm_event:notice] [pid 994:tid 3069456960] AH00489: Apache/2.4.38 (Raspbian) OpenSSL/1.1.1n configured -- resuming normal operations
[Mon Sep 26 14:14:20.758187 2022] [core:notice] [pid 994:tid 3069456960] AH00094: Command line: '/usr/sbin/apache2'
[Mon Sep 26 14:14:37.117596 2022] [mpm_event:notice] [pid 994:tid 3069456960] AH00493: SIGUSR1 received.  Doing graceful restart
[Mon Sep 26 14:14:37.144999 2022] [ssl:warn] [pid 994:tid 3069456960] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Mon Sep 26 14:14:37.145317 2022] [ssl:error] [pid 994:tid 3069456960] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=raspberrypi / issuer: CN=raspberrypi / serial: 1D8AC841A5571547643ACF2C60195BBE859507F8 / notbefore: Oct 12 18:41:54 2020 GMT / notafter: Oct 10 18:41:54 2030 GMT]
[Mon Sep 26 14:14:37.145351 2022] [ssl:error] [pid 994:tid 3069456960] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Mon Sep 26 14:14:37.146432 2022] [mpm_event:notice] [pid 994:tid 3069456960] AH00489: Apache/2.4.38 (Raspbian) OpenSSL/1.1.1n configured -- resuming normal operations
[Mon Sep 26 14:14:37.146467 2022] [core:notice] [pid 994:tid 3069456960] AH00094: Command line: '/usr/sbin/apache2'
Database logs
Nextcloud logs 

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sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/pimple/pimple/src/Pimple/Container.php","line":118,"function":"OC\\AppFramework\\Utility\\{closure}","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Utility/SimpleContainer.php","line":208,"function":"offsetGet","class":"Pimple\\Container","type":"->","args":["Dispatcher"]},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":149,"function":"offsetGet","class":"OC\\AppFramework\\Utility\\SimpleContainer","type":"->","args":["Dispatcher"]},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\Provisioning_API\\Controller\\UsersController","getCurrentUser","*** sensitive parameters replaced 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{"reqId":"Yy7uo7fnf6K8z2xLY5uh2QAAAA8","level":3,"time":"2022-09-24T11:48:52+00:00","remoteAddr":"192.168.178.159","user":"<hidden user name>","app":"no app in context","method":"GET","url":"/ocs/v1.php/cloud/user?format=json","message":"An exception occurred while executing a query: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away","userAgent":"Mozilla/5.0 (Windows) mirall/3.4.0stable-Win64 (build 20211129) (Nextcloud, windows-10.0.19044 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"23.0.6.1","exception":
8

NC-Report Teil 2:
{“Exception”:“Doctrine\DBAL\Exception\ConnectionLost”,“Message”:“An exception occurred while executing a query: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away”,“Code”:2006,“Trace”:[{“file”:“/var/www/nextcloud/3rdparty/doctrine/dbal/src/Connection.php”,“line”:1780,“function”:“convert”,“class”:“Doctrine\DBAL\Driver\API\MySQL\ExceptionConverter”,“type”:“->”,“args”:[{“class”:“Doctrine\DBAL\Driver\PDO\Exception”},{“class”:“Doctrine\DBAL\Query”}]},{“file”:“/var/www/nextcloud/3rdparty/doctrine/dbal/src/Connection.php”,“line”:1719,“function”:“handleDriverException”,“class”:“Doctrine\DBAL\Connection”,“type”:“->”,“args”:[{“class”:“Doctrine\DBAL\Driver\PDO\Exception”},{“class”:“Doctrine\DBAL\Query”}]},{“file”:“/var/www/nextcloud/3rdparty/doctrine/dbal/src/Connection.php”,“line”:1067,“function”:“convertExceptionDuringQuery”,“class”:“Doctrine\DBAL\Connection”,“type”:“->”,“args”:[{“class”:“Doctrine\DBAL\Driver\PDO\Exception”},“SELECT gu.gid, g.displayname FROM oc_group_user gu LEFT 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{“reqId”:“Yy8AlLfnf6K8z2xLY5uncgAABh0”,“level”:2,“time”:“2022-09-24T13:05:24+00:00”,“remoteAddr”:“192.168.178.159”,“user”:“”,“app”:“core”,“method”:“POST”,“url”:“/index.php/login/challenge/totp”,“message”:“Two-factor challenge failed: (Remote IP: 192.168.178.159)”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36 Edg/105.0.1343.50”,“version”:“23.0.6.1”}
{“reqId”:“VEcuiq8cMr8pcJIRLji7”,“level”:2,“time”:“2022-09-25T04:26:07+00:00”,“remoteAddr”:“”,“user”:“–”,“app”:“appstoreFetcher”,“method”:“”,“url”:“–”,“message”:“Could not connect to appstore: cURL error 28: Operation timed out after 60001 milliseconds with 0 out of 0 bytes received (see libcurl - Error Codes) for https://apps.nextcloud.com/api/v1/apps.json",“userAgent”:“--”,“version”:"23.0.6.1”}

</details>
9

Nextcloud ist direkt auf dem PI installiert (Kein Docker). Die Daten liegen nicht auf einem externen Laufwerk. Es waren ungefähr 1 GB Bilder. Also noch genug Platz über.

Gruß,
Zusch

10

@REAPERSbattlecry
Thank you :pray: could you help me explain it’s most likely they are experiencing the upgrade issue with buster - bullseye and PHP? At least it looks that way at the moment

Or something happened with their database.

Edit: it could also be the redis socket in config.php that needs to be changed, that happened in one of the nextcloud updates. From /var/run.. to /run/redis/redis.sock

You can restore it if you have the backup tar and access to the user files. Move them all to a safe place, reinstall, restore from backup tar, then move files back and scan for external files to be added using ncc or occ command.

Moving your files back before restoring the backup, will delete your files, be careful.

For now, please turn off any automatic updates :pray:

11

Sorry for not anwering for so long. I was busy, so I did not restore the pictures, yet.

But - as I have to reinstall Nextcloud anyway: is there a document how to upgrade to bullseye from buster changing from 32 to 64 bit version? “Simply” backup, reinstall, restore oder are there some glitches?

Thanks,
Zusch