I’ve a Collobora Online Server serving several NC instances.
On the instances upgraded to NC 24.0.4 with Nexcloud Office 6.2 I can’t open office documents anymore.
Document loading failed
Failed to load NextCloud Office - please try again later
From the instances still running on NC 23.0.8 with Nextcloud Office 5.0.7 opening the office documents still work.
There are no errors in the nextcloud.log on this. And also nothing on the logs of the Collabora Online Server. In the Nextcloud Office configuration it shows the Collabora Online Server as connected (green). When checking the communciation on port 443 of the Collabora Online Server
tcpdump port 443
this shows traffic when checking the connection in the Nextcloud Office configuration.
But no traffic when I try to open an office document.
Hi, same problem here. I have Nextcloud 24.0.4 running and I just installed collabora via docker.
The connection works as shown in Nextcloud admin panel > Office. Also log in to https://office.domain.com/browser/dist/admin/admin.html works fine.
No errors shown in apache log.
So I cannot say it worked before. But I did everything according to the documentation. When opening a document it says “loading” and after about 10 seconds it shows loading of the document failed.
Is there anything to get it working or is it a bug in Nextcloud?
Install Collabora Online – Built-in CODE Server App (if not already installed)
Activiate the Collabora Online – Built-in CODE Server (under Nextcloud Office* settings). Test with an office document if this works (it should).
Activate a Collabora Online demo server (under Office* settings). Test with an office document if this works (it should).
Finally (re-)activate your own Collabora Online server (under Office* settings).
In my case this fixed the problem (on 6 NC 24.0.4 instances) and opening the office documents works now again as it should.
no glue why this menu item switches its name from “Nextcloud Office” to “Office” depending on what type of server/service you connect
btw: as described above you don’t need the domain config (anymore) for one-client setups. In other words the first Nextcloud connecting to Collabora is always admitted and you only need to apply the multi-domain config in case you use one Collabora system with multiple applications…