Dear all,
I already spent one week to try to solve this problem but after reviewing the logs, I have no clues.
I definitely need your help!
I have nexcloud and collabora servers installed via docker.
My problem is that when I connect to nextcloud and collabora with my local network IP addresses (192.168.1.x), I can edit .doc files with no problems, but when I connect via public IP addresses and apache proxy, it fails with this error message: Result: Document loading failed Failed to load Nextcloud Office - please try again later
Even if I can see the connection on Collabora admin interface.
Here is my configuration:
- Debian GNU/Linux 12 (bookworm)
- Apache/2.4.62
- Nextcloud latest docker image: 30.0.5
- Collabora/code latest docker image: 24.04.12.2.1
Here is my first scenario that works:
Runs on local network with these two docker containers:
docker run -d -p 8080:80 nextcloud
docker run -t -d -p 9980:9980 -e “extra_params=–o:ssl.enable=false” -e “username=admin” -e “password=secret” collabora/code
http://192.168.1.89:8080/settings/admin/richdocuments displays:
Collabora Online server is reachable.
Collabora Online Development Edition 24.04.12.1 663fe346b8
URL used by the browser: http://192.168.1.89:9980
Nextcloud URL used by Collabora: http://192.168.1.89:8080 (Determined from the browser URL)
The result is OK
But when I try with public IPs, it fails:
Here are the two configuration that do not work:
Runs with public servers:
Reverse proxy settings in Apache2 config (SSL termination): Making sure you're not a bot!
Launched these two containers:
docker run -d -p 8080:80 -v nextcloud:/var/www/html nextcloud
docker run -t -d -p 9980:9980 -e "extra_params=--o:ssl.enable=false --o:ssl.termination=true" -e "username=admin" -e "password=secret" -e "server_name=office.mydomain.org" -e "aliasgroup1=https://.*:443" collabora/code
Runs with public servers:
Configured collabora server with an apache proxy (SSL): Making sure you're not a bot!
Launched these two containers:
docker run -d -p 8080:80 -v nextcloud:/var/www/html nextcloud
docker run -t -d -p 9980:9980 -e "extra_params=--o:ssl.enable=true" -e "username=admin" -e "password=secret" -e "server_name=office.mydomain.org" -e "aliasgroup1=https://.*:443" collabora/code
- and 3. give the same results:
Collabora Online server is reachable.
Collabora Online Development Edition 24.04.12.1 663fe346b8
URL used by the browser: https://office.mydomain.org
Nextcloud URL used by Collabora: https://intranet.mydomain.org (Determined from the browser URL)
Disable certificate verification
On https://office.mydomain.org/browser/dist/admin/admin.html I can see the connection with 1 user online, 1 document open
Result: Document loading failed
Failed to load Nextcloud Office - please try again later
Apache error logs for both servers are empty
Apache access logs for both servers show only http 200 responses codes
Nextcloud /var/www/html/data/nextcloud.log is empty even with loglevel 0
docker logs nextcloud_id gives only http 200 responses codes
docker logs collabora_id gives these 3 different error lines:
[ coolwsd ] WRN Waking up dead poll thread [main], started: false, finished: false| net/Socket.hpp:824
[ forkit ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/hosts] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:587
sh: 1: /usr/bin/coolmount: Operation not permitted
I tried the same config on another server on another network and I obtain the same results.
Any help would be greatly appreciated!
