*.Nextcloud.com - connectivity issues

I am amazed at the way nextcloud communicates.
There is none!
No reference to github, twitter or facebook that there are massive problems with this.
I haven’t been able to install any apps for days… okay, I can tolerate that.
But leave users and admins in the dark?
Dozens of messages on github and help.nextcloud about aborted updates that get stuck in maintenance mode.
Not even the php installer works without setting the php timelimit to at least 1 hour high.
Get a CDN or a decent solution that scales.

Folks… this is how you break opensource.

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A little tooo pathetic, I think we have a small issue this weekend, for a small amount of early adopters. Every productive serveradmin should wait until 20.1 as in the past with all major release.

Just my five cents :wink:

I agree, that a sticky or announcement would have been appropriate, though.

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This is not overdone!
Did you read the many issues and help entries in Github and here?
It concerns also admins like me.
And I should only update to 19.04.
After my update aborted, I restored my previously created snapshot.
I can handle that.
But i see that a lot other people cant.

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Same here. I even cannot use the “Apps” menu entry. It’s just running the circle infinitely without any message or information. A timeout doesn’t occur either.

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Same here :sob:

@JimmyKater Danke fürs anheften!!

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Hi all, i’m newbie here, does anyone know, when apps.nextcloud.com will work? I’ve just installed nextcloud server, but i cannot install apps, because i have gateway timeout error. In journal it is: Could not connect to appstore: cURL error 28: Connection timed out after 60001 milliseconds (see https://curl.haxx.se/libcurl/c/libcurl-errors.html)

It’s 22:53
I see that it is working now

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Not really … Seems to be a continuous On and Off :thinking:

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It’s done for me too since friday.

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It is not down, it is simply slow as hell… App Site not available

I think the developers are aware of the situation now and they are working on it. Give them some time to bring up the server, perhaps with more hardware resources and/or a mirror. They probably think about some fall-back solutions since this is a very bad experience for everybody installing or updating Nextcloud.

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It works for me

@Ravinou @gas85 It works for me

I am sorry Guys, but it is still an imposition. And yes, it is not up to me. I start the download from a server at Hetzner, where your download servers are located.

$ wget https://download.nextcloud.com/server/releases/nextcloud-19.0.3.zip
--2020-10-14 09:51:16--  https://download.nextcloud.com/server/releases/nextcloud-19.0.3.zip
Resolving download.nextcloud.com (download.nextcloud.com)... 2a01:4f9:2a:3119::181, 95.217.64.181
Connecting to download.nextcloud.com (download.nextcloud.com)|2a01:4f9:2a:3119::181|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 121315571 (116M) [application/zip]
Saving to: ‘nextcloud-19.0.3.zip.2’

nextcloud-19.0.3.zip.2         0%[                                            ] 360.00K  61.8KB/s    eta 30m 15s

And yes, I know that you are already working on a CDN. But the problem is still there from the user’s point of view, no matter if you are working on it or not. And that for a very long time.

Is there really no short-term solution? Varnish Cache or Scale Horizontally (put more server in the dns) or use a temporary cdn or so on… I mean, come on. You really have HugoOps :heart: from me, but since it takes so long I can’t take it seriously. The problem does not exist since a few days, the problem exists since months.

I’m having problems upgrading multiple Nextcloud instances, from multiple locations. On the upgrade process it takes a lot of time to get past the download step and on one of the upgrade process it even failed at the download step. Trying to download a zip of NC 19.0.4 on my PC it either fails completely or the download is going under 100 KB/s.

I think this thread is about the same problem, but my german is not that good :smiley:

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Nextcloud has had some issues with their server/bandwidth capacity for some time now. You can expect slow downloads around new releases until they are able to resolve this issue. I have seen a post at some point from a NC employee who said they are working on this.

Edit: my reply got merged into this topic. I’m happy to volunteer some time to help solve the issue as a Sysadmin. I have experience with large scale setups, caching, loadbalancing etc.

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The issue is already resolved for the next Desktop client release (causing the bandwidth issue, https://github.com/nextcloud/desktop/pull/2512) and the next Nextcloud release (inaccessible app management when appstore is unresponsive, https://github.com/nextcloud/server/pull/23374 )

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