Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
The Basics
-
Nextcloud Server version (e.g., 29.x.x):
- Nextcloud AIO v11.10.0
-
Operating system and version (e.g., Ubuntu 24.04):
- Debian 12
-
Web server and version (e.g, Apache 2.4.25):
- Apache/2.4.65
Reverse proxy and version _(e.g. nginx 1.27.2)
- Nginx Proxy Manager (v2.12.6 jc21) in a separate server
-
Is this the first time you’ve seen this error? (Yes / No):
Yes.
-
When did this problem seem to first start?
after a container update from the administration page
-
Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
-
Are you using CloudfIare, mod_security, or similar? (Yes / No)
NO
Summary of the issue you are facing:
[…]
Steps to replicate it (hint: details matter!):
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
2025-10-22T15:46:54.936758964Z Connection to nextcloud-aio-database (172.19.0.9) 5432 port [tcp/postgresql] succeeded!
2025-10-22T15:46:57.207582929Z now
2025-10-22T15:46:57.207652620Z -------------------------------
2025-10-22T15:46:57.207660920Z 2025-10-22 15:46:57.195724+00
2025-10-22T15:46:57.207667148Z (1 row)
2025-10-22T15:46:57.207675571Z
2025-10-22T15:46:57.254612748Z + '[' -f /dev-dri-group-was-added ']'
2025-10-22T15:46:57.254652185Z ++ find /dev -maxdepth 1 -mindepth 1 -name dri
2025-10-22T15:46:57.260171762Z + '[' -n '' ']'
2025-10-22T15:46:57.260240923Z + set +x
2025-10-22T15:46:57.325503522Z Enabling Imagick...
2025-10-22T15:47:01.197128386Z WARNING: opening from cache https://dl-cdn.alpinelinux.org/alpine/v3.22/main: No such file or directory
2025-10-22T15:47:01.197190784Z WARNING: opening from cache https://dl-cdn.alpinelinux.org/alpine/v3.22/community: No such file or directory
2025-10-22T15:47:01.347333064Z Connection to nextcloud-aio-redis (172.19.0.10) 6379 port [tcp/redis] succeeded!
2025-10-22T15:47:16.063420031Z Applying one-click-instance settings...
2025-10-22T15:47:21.232514626Z System config value one-click-instance set to boolean true
2025-10-22T15:47:23.606150080Z System config value one-click-instance.user-limit set to integer 100
2025-10-22T15:47:26.234284071Z System config value one-click-instance.link set to string https://nextcloud.com/all-in-one/
2025-10-22T15:47:28.101262625Z support already enabled
2025-10-22T15:47:28.142193691Z Adjusting log files...
2025-10-22T15:47:30.112332137Z System config value upgrade.cli-upgrade-link set to string https://github.com/nextcloud/all-in-one/discussions/2726
2025-10-22T15:47:31.976512295Z System config value logfile set to string /var/www/html/data/nextcloud.log
2025-10-22T15:47:34.180133069Z Config value were not updated
2025-10-22T15:47:36.317091698Z System config value updatedirectory set to string /nc-updater
2025-10-22T15:47:37.894337519Z System config value maintenance_window_start set to integer 100
2025-10-22T15:47:37.928814543Z Applying network settings...
2025-10-22T15:47:39.537952227Z System config value allow_local_remote_servers set to boolean true
2025-10-22T15:47:41.759333004Z System config value davstorage.request_timeout set to integer 3600
2025-10-22T15:47:43.634534116Z System config value trusted_domains => 1 set to string cloud.frusca.duckdns.org
2025-10-22T15:47:45.581888744Z System config value overwrite.cli.url set to string https://cloud.frusca.duckdns.org/
2025-10-22T15:47:47.683733318Z System config value documentation_url.server_logs set to string https://github.com/nextcloud/all-in-one/discussions/5425
2025-10-22T15:47:49.395347159Z System config value htaccess.RewriteBase set to string /
2025-10-22T15:47:50.787769268Z .htaccess has been updated
2025-10-22T15:47:52.340651298Z System config value dbpersistent set to boolean false
2025-10-22T15:47:53.702341902Z System config value auth.bruteforce.protection.enabled set to boolean true
2025-10-22T15:47:55.152497165Z System config value ratelimit.protection.enabled set to boolean true
2025-10-22T15:47:57.160389876Z System config value files_external_allow_create_new_local set to boolean false
2025-10-22T15:48:04.259188432Z notify_push is up-to-date or no updates could be found
2025-10-22T15:48:05.524618345Z System config value trusted_proxies => 0 set to string 127.0.0.1
2025-10-22T15:48:06.917352027Z System config value trusted_proxies => 1 set to string ::1
2025-10-22T15:48:08.426334313Z System config value trusted_proxies => 10 set to string 172.19.0.0/16
2025-10-22T15:48:09.594464072Z Config value were not updated
2025-10-22T15:48:09.691564543Z + + echo grep nextcloud-aio-collabora
2025-10-22T15:48:09.691615774Z -q 'nextcloud-.*-collabora'
2025-10-22T15:48:09.692215502Z + COLLABORA_HOST=cloud.frusca.duckdns.org
2025-10-22T15:48:09.692228617Z + set +x
2025-10-22T15:48:12.629674096Z richdocuments is up-to-date or no updates could be found
2025-10-22T15:48:13.892441721Z Config value 'wopi_url' for app 'richdocuments' is now set to 'https://cloud.frusca.duckdns.org/', stored as mixed in fast cache
2025-10-22T15:48:22.630053386Z No IPv6 address found for cloud.frusca.duckdns.org.
2025-10-22T15:48:23.944085544Z Config value were not updated
2025-10-22T15:48:23.987200221Z + '[' -z '' ']'
2025-10-22T15:48:23.987245395Z + TALK_HOST=cloud.frusca.duckdns.org
2025-10-22T15:48:23.987255543Z + HPB_PATH=/standalone-signaling/
2025-10-22T15:48:23.987262569Z + '[' -z '' ']'
2025-10-22T15:48:23.987268956Z + TURN_DOMAIN=cloud.frusca.duckdns.org
2025-10-22T15:48:23.987277528Z + set +x
2025-10-22T15:48:27.172415820Z spreed is up-to-date or no updates could be found
2025-10-22T15:48:32.309677953Z Config value recording_servers of app spreed deleted
2025-10-22T15:48:33.584086737Z System config value enabledPreviewProviders => 0 set to string OC\Preview\Imaginary
2025-10-22T15:48:34.965123784Z System config value enabledPreviewProviders => 23 set to string OC\Preview\ImaginaryPDF
2025-10-22T15:48:36.516355713Z System config value preview_imaginary_url set to string http://nextcloud-aio-imaginary:9000
2025-10-22T15:48:38.361363864Z System config value preview_imaginary_key set to string 5fead8d23542f89c8c02a7f7fe88191265bedda9334a506a
2025-10-22T15:48:38.424850838Z Waiting for Fulltextsearch to become available...
2025-10-22T15:48:43.433725923Z Waiting for Fulltextsearch to become available...
2025-10-22T15:48:48.447239043Z Waiting for Fulltextsearch to become available...
2025-10-22T15:48:53.452422135Z Waiting for Fulltextsearch to become available...
2025-10-22T15:48:58.462858146Z Waiting for Fulltextsearch to become available...
2025-10-22T15:49:03.471253045Z Connection to nextcloud-aio-fulltextsearch (172.19.0.11) 9200 port [tcp/*] succeeded!
2025-10-22T15:49:06.355022567Z fulltextsearch is up-to-date or no updates could be found
2025-10-22T15:49:08.585118682Z fulltextsearch_elasticsearch is up-to-date or no updates could be found
2025-10-22T15:49:10.237606287Z files_fulltextsearch is up-to-date or no updates could be found
2025-10-22T15:49:11.065535131Z {
2025-10-22T15:49:11.065581731Z "search_platform": "OCA\\FullTextSearch_Elasticsearch\\Platform\\ElasticSearchPlatform",
2025-10-22T15:49:11.065592151Z "app_navigation": "0",
2025-10-22T15:49:11.065598985Z "provider_indexed": "",
2025-10-22T15:49:11.065605253Z "cron_err_reset": "1760608279",
2025-10-22T15:49:11.065611478Z "tick_ttl": "1800",
2025-10-22T15:49:11.065621502Z "collection_indexing_list": "50",
2025-10-22T15:49:11.065630360Z "migration_24": "1",
2025-10-22T15:49:11.065636884Z "collection_internal": "local",
2025-10-22T15:49:11.065643205Z "collection_links": "[]"
2025-10-22T15:49:11.065651705Z }
2025-10-22T15:49:11.892136158Z {
2025-10-22T15:49:11.892190443Z "elastic_host": "http:\/\/elastic:bc3138925e7525bae07b604dacd314a3cb4637be4c9fd36e@nextcloud-aio-fulltextsearch:9200",
2025-10-22T15:49:11.892216805Z "elastic_index": "nextcloud-aio",
2025-10-22T15:49:11.892224951Z "fields_limit": "10000",
2025-10-22T15:49:11.892232291Z "es_ver_below66": "0",
2025-10-22T15:49:11.892239425Z "elastic_logger_enabled": "true",
2025-10-22T15:49:11.892246428Z "analyzer_tokenizer": "standard",
2025-10-22T15:49:11.892255907Z "allow_self_signed_cert": "false"
2025-10-22T15:49:11.892266024Z }
2025-10-22T15:49:12.683567941Z {
2025-10-22T15:49:12.683872428Z "files_local": "1",
2025-10-22T15:49:12.683889937Z "files_external": "0",
2025-10-22T15:49:12.683896759Z "files_group_folders": "0",
2025-10-22T15:49:12.683903252Z "files_encrypted": "0",
2025-10-22T15:49:12.683909652Z "files_federated": "0",
2025-10-22T15:49:12.683918290Z "files_size": "20",
2025-10-22T15:49:12.683928218Z "files_pdf": "1",
2025-10-22T15:49:12.683934821Z "files_office": "1",
2025-10-22T15:49:12.683940993Z "files_image": "0",
2025-10-22T15:49:12.683946964Z "files_audio": "0",
2025-10-22T15:49:12.683955445Z "files_chunk_size": "2",
2025-10-22T15:49:12.683961971Z "files_open_result_directly": "0"
2025-10-22T15:49:12.684111607Z }
2025-10-22T15:49:15.082014890Z whiteboard is up-to-date or no updates could be found
2025-10-22T15:49:15.914487295Z Config value were not updated
2025-10-22T15:49:16.769327783Z Config value were not updated
2025-10-22T15:49:16.837918408Z + '[' true = true ']'
2025-10-22T15:49:16.837960794Z + '[' 11000 = 443 ']'
2025-10-22T15:49:16.837968041Z + set +x
2025-10-22T15:49:17.273468430Z /usr/lib/python3.12/site-packages/supervisor/options.py:13: UserWarning: pkg_resources is deprecated as an API. See https://setuptools.pypa.io/en/latest/pkg_resources.html. The pkg_resources package is slated for removal as early as 2025-11-30. Refrain from using this package or pin to Setuptools<81.
2025-10-22T15:49:17.273519356Z import pkg_resources
2025-10-22T15:49:18.410700510Z Waiting for nextcloud-aio-apache to become available...
2025-10-22T15:49:18.752157678Z [22-Oct-2025 15:49:18] NOTICE: fpm is running, pid 316
2025-10-22T15:49:18.752487843Z [22-Oct-2025 15:49:18] NOTICE: ready to handle connections
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
025-10-22T15:46:56.439284813Z Waiting for Nextcloud to start...
2025-10-22T15:47:01.484119619Z Waiting for Nextcloud to start...
2025-10-22T15:47:06.490742555Z Waiting for Nextcloud to start...
2025-10-22T15:47:11.599739175Z Waiting for Nextcloud to start...
2025-10-22T15:47:16.666454557Z Waiting for Nextcloud to start...
2025-10-22T15:47:21.690451239Z Waiting for Nextcloud to start...
2025-10-22T15:47:26.698852829Z Waiting for Nextcloud to start...
2025-10-22T15:47:31.707048862Z Waiting for Nextcloud to start...
2025-10-22T15:47:36.716850263Z Waiting for Nextcloud to start...
2025-10-22T15:47:41.725170568Z Waiting for Nextcloud to start...
2025-10-22T15:47:46.737904599Z Waiting for Nextcloud to start...
2025-10-22T15:47:51.746531292Z Waiting for Nextcloud to start...
2025-10-22T15:47:56.753579486Z Waiting for Nextcloud to start...
2025-10-22T15:48:01.761611677Z Waiting for Nextcloud to start...
2025-10-22T15:48:06.769797161Z Waiting for Nextcloud to start...
2025-10-22T15:48:11.773491894Z Waiting for Nextcloud to start...
2025-10-22T15:48:16.782704004Z Waiting for Nextcloud to start...
2025-10-22T15:48:21.791420894Z Waiting for Nextcloud to start...
2025-10-22T15:48:26.797484623Z Waiting for Nextcloud to start...
2025-10-22T15:48:31.812383484Z Waiting for Nextcloud to start...
2025-10-22T15:48:36.822494356Z Waiting for Nextcloud to start...
2025-10-22T15:48:41.834043262Z Waiting for Nextcloud to start...
2025-10-22T15:48:46.842544822Z Waiting for Nextcloud to start...
2025-10-22T15:48:51.848710444Z Waiting for Nextcloud to start...
2025-10-22T15:48:56.851973230Z Waiting for Nextcloud to start...
2025-10-22T15:49:01.858036581Z Waiting for Nextcloud to start...
2025-10-22T15:49:06.863189181Z Waiting for Nextcloud to start...
2025-10-22T15:49:11.873033992Z Waiting for Nextcloud to start...
2025-10-22T15:49:16.878381846Z Waiting for Nextcloud to start...
2025-10-22T15:49:21.882700505Z Connection to nextcloud-aio-nextcloud (172.19.0.14) 9000 port [tcp/*] succeeded!
2025-10-22T15:49:22.749095461Z /usr/lib/python3.12/site-packages/supervisor/options.py:13: UserWarning: pkg_resources is deprecated as an API. See https://setuptools.pypa.io/en/latest/pkg_resources.html. The pkg_resources package is slated for removal as early as 2025-11-30. Refrain from using this package or pin to Setuptools<81.
2025-10-22T15:49:22.749149480Z import pkg_resources
2025-10-22T15:49:23.939617186Z [Wed Oct 22 15:49:23.938606 2025] [mpm_event:notice] [pid 117:tid 117] AH00489: Apache/2.4.65 (Unix) configured -- resuming normal operations
2025-10-22T15:49:23.939661747Z [Wed Oct 22 15:49:23.938707 2025] [core:notice] [pid 117:tid 117] AH00094: Command line: '/usr/local/apache2/bin/httpd -D FOREGROUND'
2025-10-22T15:49:23.960473025Z {"level":"info","ts":1761148163.9599001,"msg":"maxprocs: Leaving GOMAXPROCS=3: CPU quota undefined"}
2025-10-22T15:49:23.960870904Z {"level":"info","ts":1761148163.9603963,"msg":"GOMEMLIMIT is updated","package":"github.com/KimMachineGun/automemlimit/memlimit","GOMEMLIMIT":7341815808,"previous":9223372036854775807}
2025-10-22T15:49:23.960885257Z {"level":"info","ts":1761148163.9604468,"msg":"using config from file","file":"/tmp/Caddyfile"}
2025-10-22T15:49:23.972498340Z {"level":"info","ts":1761148163.9720185,"msg":"adapted config to JSON","adapter":"caddyfile"}
2025-10-22T15:49:23.986162589Z {"level":"info","ts":1761148163.98565,"msg":"serving initial configuration"}
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
config.php:
<?php
$CONFIG = array (
'one-click-instance' => true,
'one-click-instance.user-limit' => 100,
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'check_data_directory_permissions' => false,
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'nextcloud-aio-redis',
'password' => 'fb0288a25469b38c76efecefabe460ec713d16355ef6f7e4',
'port' => 6379,
),
'overwritehost' => 'exaple.duckdns.org',
'overwritewebroot' => '/',
'overwritecondaddr' => 'ip_server_npm',
'overwriteprotocol' => 'https',
'passwordsalt' => 'xxxxxx',
'secret' => 'x/xxxx',
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'exaple.frusca.duckdns.org',
),
'datadirectory' => '/mnt/ncdata',
'dbtype' => 'pgsql',
'version' => '31.0.9.1',
'overwrite.cli.url' => 'https://example.duckdns.org/',
'dbname' => 'nextcloud_database',
'dbhost' => 'nextcloud-aio-database:5432',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'oc_nextcloud',
'dbpassword' => 'xxxxxx',
'installed' => true,
'instanceid' => 'ocpequ4gviv0',
'maintenance' => false,
'updatechecker' => false,
'loglevel' => 2,
'log_type' => 'file',
'logfile' => '/var/www/html/data/nextcloud.log',
'log_rotate_size' => 10485760,
'log.condition' =>
array (
'apps' =>
array (
0 => 'admin_audit',
),
),
'preview_max_x' => 2048,
'preview_max_y' => 2048,
'jpeg_quality' => 60,
'enabledPreviewProviders' =>
array (
1 => 'OC\\Preview\\Image',
2 => 'OC\\Preview\\MarkDown',
3 => 'OC\\Preview\\MP3',
4 => 'OC\\Preview\\TXT',
5 => 'OC\\Preview\\OpenDocument',
6 => 'OC\\Preview\\Movie',
7 => 'OC\\Preview\\Krita',
0 => 'OC\\Preview\\Imaginary',
23 => 'OC\\Preview\\ImaginaryPDF',
),
'enable_previews' => true,
'upgrade.disable-web' => true,
'mail_smtpmode' => 'smtp',
'trashbin_retention_obligation' => 'auto, 30',
'versions_retention_obligation' => 'auto, 30',
'activity_expire_days' => 30,
'simpleSignUpLink.shown' => false,
'share_folder' => '/Shared',
'one-click-instance.link' => 'https://nextcloud.com/all-in-one/',
'upgrade.cli-upgrade-link' => 'https://github.com/nextcloud/all-in-one/discussions/2726',
'updatedirectory' => '/nc-updater',
'maintenance_window_start' => 100,
'allow_local_remote_servers' => true,
'davstorage.request_timeout' => 3600,
'documentation_url.server_logs' => 'https://github.com/nextcloud/all-in-one/discussions/5425',
'htaccess.RewriteBase' => '/',
'dbpersistent' => false,
'auth.bruteforce.protection.enabled' => true,
'ratelimit.protection.enabled' => true,
'files_external_allow_create_new_local' => false,
'trusted_proxies' =>
array (
0 => '127.0.0.1',
1 => '::1',
2 => 'ip_server_npm', // NPM IP
10 => '172.19.0.0/16',
),
'preview_imaginary_url' => 'http://nextcloud-aio-imaginary:9000',
'preview_imaginary_key' => '5fead8d23542f89c8c02a7f7fe88191265bedda9334a506a',
'default_phone_region' => 'IT',
'mail_sendmailmode' => 'smtp',
);
Hello everyone,
I am seeking assistance with a persistent access issue for my Nextcloud AIO (All-in-One) instance, exposed via Nginx Proxy Manager (NPM). It’s the first time i post, so sorry in advance if there is something wrong with the post.
Exact Symptom
When I attempt to access my external URL (https://exaple.frusca.duckdns.org), the browser initiates the connection, but the page remains in a continuous/endless loading state (spinning wheel) without ever displaying the login screen or showing obvious errors.
I can access administration page from reverse proxy.
I can access nextcloud when i’m in my local network.
Nextcloud become unreachable after a container update, before of it worked just fine.
sorry to make a post, because i see a lot of post talking about it, but i still can’t figure out how to resolve the problem.
If i forgot to post something o make something wrong, i appreciate if you could tell me and i will try to fix it.