Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 29.0.5): 30.0.0
Operating system and version (eg, Ubuntu 24.04): Debian 12 (bookworm)
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.62
PHP version (eg, 8.3): 8.2.20
The issue you are facing:
I am involved in the maintenance of multiple Nextcloud instances, including one of a large german parent association. All servers are updated automatically, and the “stable” update channel is selected.
Unfortunately, Nextcloud does not separate security and feature updates (as e.g. the Debian project does). At the same time, easy rollbacks after upgrades are not supported and there appear to be no plans to support them:
Downgrade from Nextcloud 30 to 29
This is a very bad combination IMHO. In consequence, however, users must (at least) be able to rely on the fact that “stable” updates do not contain serious, known issues.
A few days ago, Nextcloud 30.0.0 has been rolled out to many servers previously running (in our case) NC 29.0.x, although it is known, for example, that the OnlyOffice connector is not working:
OnlyOffice-Nextcloud Connector not working in Nextcloud 30.0 (Connecting Refused) · Issue #1020 · ONLYOFFICE/onlyoffice-nextcloud · GitHub
Reported as not compatible with NC 30.0 · Issue #1022 · ONLYOFFICE/onlyoffice-nextcloud · GitHub
(both still open as of now)
In our case, at least the following “featured” apps were disabled during the upgrade, because they are “not compatible with your Nextcloud version”:
- ONLYOFFICE (9.3.0)
- Forms (4.2.4)
- Maps (1.4.0)
Several more reports on update issues can be found in this forum.
To resolve this, I honestly propose to:
- Resolve the issues with these apps at high priority with joint effort.
- In the future, check the “featured” apps for compatibility before rolling out a new release via the stable channel and only roll out if the “featured” apps are known to work.
- Provide and/or document an easy way for rolling back to the previous stable NC release, so that also in the case of unexpected issues, server admins are able to safely and quickly get back to a running system.
Digital sovereignty is a very hot and IMHO important topic today. I would be very unhappy to see the reputation of such a great project and companies like Nextcloud GmbH beeing damaged due to update issues that are clearly avoidable.
Thank you for consideration.
The details below mainly refer to the OnlyOffice connector issues after enabling it manually.
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
- Install a NC 30.0.0
- As an admin user, check the status of the “featured” apps “ONLYOFFICE” (9.3.0), “Forms” (4.2.4) or “Maps” (1.4.0). At the time of this writing, they are all labelled “This app is not compatible with your Nextcloud version…” in the tooltip of their “Allow untested app” button.
The output of your Nextcloud log in Admin > Logging:
(see below)
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'XXX',
'passwordsalt' => 'XXX',
'secret' => 'XXX',
'trusted_domains' =>
array (
0 => 'cloud.XXX.de',
),
'datadirectory' => '/var/local/nextcloud-data',
'dbtype' => 'mysql',
'version' => '30.0.0.14',
'overwrite.cli.url' => 'https://cloud.XXX.de',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'XXX',
'installed' => true,
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'XXX.de',
'mail_smtpauthtype' => 'PLAIN',
'mail_smtpauth' => 1,
'mail_from_address' => 'nextcloud',
'mail_smtphost' => 'mail.XXX.de',
'mail_smtpport' => '465',
'mail_smtpname' => 'nextcloud',
'mail_smtppassword' => 'XXX',
'default_locale' => 'de_DE',
'default_language' => 'de_DE',
'default_phone_region' => 'DE',
'memcache.local' => '\\OC\\Memcache\\APCu',
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'app_install_overwrite' =>
array (
0 => 'ownpad',
1 => 'ldapcontacts',
2 => 'onlyoffice',
),
'simpleSignUpLink.shown' => false,
'profile.enabled' => false,
'maintenance' => false,
'loglevel' => 2,
'theme' => '',
);
The output of your Apache/nginx/system log in /var/log/____:
(nothing relevant found)
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
{"reqId":"Zulb6Y1PQ3bJkDlR0maufgAAAAQ","level":3,"time":"2024-09-17T10:37:30+00:00","remoteAddr":"62.144.230.160","user":"Admin","app":"no app in context","method":"GET","url":"/index.php/settings/ajax/checksetup","message":"Exception running check OCA\\User_LDAP\\SetupChecks\\LdapConnection: The arguments array must contain 2 items, 1 given","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/115.0","version":"30.0.0.14","exception":{"Exception":"ValueError","Message":"The arguments array must contain 2 items, 1 given","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/L10N/L10NString.php","line":68,"function":"vsprintf"},{"file":"/var/www/nextcloud/lib/private/L10N/L10N.php","line":107,"function":"__toString","class":"OC\\L10N\\L10NString","type":"->"},{"file":"/var/www/nextcloud/lib/private/L10N/LazyL10N.php","line":38,"function":"n","class":"OC\\L10N\\L10N","type":"->"},{"file":"/var/www/nextcloud/apps/user_ldap/lib/SetupChecks/LdapConnection.php","line":87,"function":"n","class":"OC\\L10N\\LazyL10N","type":"->"},{"file":"/var/www/nextcloud/lib/private/SetupCheck/SetupCheckManager.php","line":34,"function":"run","class":"OCA\\User_LDAP\\SetupChecks\\LdapConnection","type":"->"},{"file":"/var/www/nextcloud/apps/settings/lib/Controller/CheckSetupController.php","line":147,"function":"runAll","class":"OC\\SetupCheck\\SetupCheckManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":208,"function":"check","class":"OCA\\Settings\\Controller\\CheckSetupController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":114,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":161,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":302,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1001,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":24,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/lib/private/L10N/L10NString.php","Line":68,"message":"Exception running check OCA\\User_LDAP\\SetupChecks\\LdapConnection: The arguments array must contain 2 items, 1 given","exception":[],"CustomMessage":"Exception running check OCA\\User_LDAP\\SetupChecks\\LdapConnection: The arguments array must contain 2 items, 1 given"},"id":"66e95bf17170d"}
