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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
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Nextcloud version (eg, 20.0.5): According to occ status: version: 25.0.0.1 versionstring: 25.0.1
Operating system and version (eg, Ubuntu 20.04): docker container tag 25.0.1
Apache or nginx version (eg, Apache 2.4.25): the one which ships in the container
PHP version (eg, 7.4): 8.1.12
The issue you are facing:
I ran an upgrade through the web interface (I am not sure which version I was using before, but it should have been v24). Then the web interface was stuck in maintenance mode. I checked the logs and found the same error message in this post:
As I had the same error in my log, I disabled spreed as well.
I then saw the update notes in the web interface.
But when I attempt to upgrade (also through occ upgrade), I get the error message:
“Exception: Updates between multiple major versions and downgrades are unsupported.
Update failed”
I tried downgrading the container to v24, but then I get the message that the db and data are on a higher version (v25.0.1.1).
So I don’t know what to do anymore. I can’t downgrade and I can’t upgrade.
I’m grateful for any hints.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Get the last docker image of v24 and install it
- Do an upgrade in the web interface
- Should be stuck in maintenance mode
- upgrade container to latest (I did this 2 days after I triggered the upgrade).
- disable spreed
- now you can’t upgrade or downgrade
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'htaccess.RewriteBase' => '/',
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'overwriteprotocol' => 'https',
'trusted_proxies' =>
array (
0 => '172.18.0.3',
),
'passwordsalt' => 'removed',
'secret' => 'removed',
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'removed',
2 => 'removed',
3 => 'server',
),
'datadirectory' => '/var/www/html/data',
'dbtype' => 'mysql',
'version' => '23.0.0.10',
'overwrite.cli.url' => 'https://localhost',
'dbname' => 'nextcloud',
'dbhost' => '172.18.0.6',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud.admin',
'dbpassword' => 'removed',
'installed' => true,
'instanceid' => 'ocxft5ghouo7',
'maintenance' => true,
'loglevel' => 2,
'theme' => '',
);
In the other logs there is nothing interesting. I unfortunately didn’t save them persistently, so the logs from the attempted upgrade are gone since I recreated the container 